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“Noisy, dirty, no fridge or room service.”
Review of Casa Pombo

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Casa Pombo
Ranked #35 of 153 Hotels in Cartagena
Certificate of Excellence
Recife, PE
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Noisy, dirty, no fridge or room service.”
Reviewed 27 February 2014 via mobile

It was a total disappointment for us since we have changed our hotel from Hilton to Casa Pombo.
There are no front desk, you always wait long at the street entrance since there is only one person in charge of the whole place.
The rooms doesn t have fridge and there are no phone numbers instructions to find where there is room service or not.

You are not able to book any spa treatment and last but not least one of our rooms the air conditioner was broken and in the other the bathroom was fludded!

The wirst night abd hotel ever.
The outside sounds were disturbing also.

Stayed February 2014, travelled as a couple
Helpful?
4 Thank MVFV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Vienna, Austria
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 January 2014

casa pombo is a lovely boutique hotel situated right in the heart of the old town. the apartment itself is wonderful. tastefully decorated, high ceilings, gigantic bathroom and on top an incredible rooftop overlooking the city. the interior design fits so well with the surroundings. the staff was incredible, impeccable service. the best time of the day is watching the sunset from the rooftop pool. i cannot recommend this place highly enough. thank you for a fantastic stay, certainly not our last.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wolferinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wien
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 January 2014

Casa Pombo with its central location within the old town of Cartagena is the perfect starting point for exploring the city. Nicely decorated the house offers 5 different apartments each individually designed. The highlight is the big terasse and the the rooftop pool, which offer a great view over the old town.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pip1306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 January 2014

I have been traveling to Cartagena for many years and decided to stay at Casa Pombo this December. The stay truthfully exceeded my expectations. As an architect, I was impressed by the gorgeous colonial house, the juxtaposition of the remaining colonial walls and the modern additions are just amazing.
The house is very well located in the heart of Cartagena's walled city (ciudad vieja) and we could literally walk everywhere. I appreciated the fact that it is a very private place and we immediately felt at home. Yudis, one of the amazing staff members was always ready to help us- not to mention she is an exceptional cook!. We had many international guests come for lunch and she would not only select an appropriate Caribbean menu, but set the table in a beautiful way.
My Austrian friends felt in love with the house and wouldn't even leave! they spent most of the morning in the entrance pool, and the afternoons in the terrace pool and "mirador".
I recommend this place without hesitation!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckingham, Pennsylvania, United States
1 review
Reviewed 14 November 2013

We filled the entire place with the guests for my son's wedding and had a fantastic experience. Built in the late 1500's, it has been updated in a sensitive and beautiful way that combines the historical character with modern amenities. The entire 1st floor courtyard is now a pool and there are a wonderful maze of stairs leading up to rooftops decks, pools and jacuzzis. The rooms are set up as individual apartments with a few bedrooms each unit along with kitchen facilities. The staff was wonderful and very responsive to our needs.

It is not a hotel in the usual sense, but more like renting an apartment. It is centrally located and well worth a stay. I would highly recommend Casa Pombo. Cartagena wasn't bad either. We all had a blast.

Room Tip: All of the apartments were unique and wonderful in their own way.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ross M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 November 2013

I went to celebrate my friend's wedding in Cartagena. This place is not only beautiful but the people working there made it even better. They are helpful, kind and always put a smile when they serve you. The location is super convenient, it is close to everything you want to see and visit in "La Ciudad amurallada" everything is short distance by walking. I will recommend this place if what you looking for is privacy and the commodity of doing everything by yourself. Rooms are really pretty and the overall experience was great. Amazing place!!!

  • Stayed October 2013, travelled with friends
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bombomcitto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 September 2013 via mobile

Simply a nightmare... First: it isn't an hotel! It's a house with a very bad maintanance, where they rent you an apartment. NO SERVICE AT ALL: the frigo bar is empty, the bathroom set is extremely poor and bad quality (no shower cup...), you can't order anything from the kitchen: it comes from the hotel kitchen of "casa Pentagua" and it takes hours to come
The third night I also had some guests: 3/4 mouses going around the apartment. They offered me another room but when I went to pay the check no 1 cent off the price. Believe me: keep away from this place!!!

Stayed September 2013, travelled on business
Helpful?
2 Thank Dolcetto68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelcasapestagua, Manager at Casa Pombo, responded to this review, 23 September 2013
Google Translation
¡Afortunadamente, tenemos todos los testimonios elogiosos de todos los clientes que han tenido en CASA POMBO una de sus mejores experiencias hoteleras!!!
CASA POMBO es un apart hotel donde ponemos a disposición de nuestros huéspedes apartamentos lujosamente equipados, con un servicio de camareras y de portero.
Siendo un apartamento lo que se entrega al huésped, el servicio incluye obviamente todo lo que un apartamento requiere para recibir dignamente a sus huéspedes (toallas, elementos de cocina, vajilla, cubiertos, cristalería) y, como obsequio y un detalle de atención para nuestros clientes, unos amenities completos para el día de llegada del huésped.
Las condiciones y descripciones de CASA POMBO son claramente explicadas en la página web y me sorprende que ese señor se queje de la ausencia de servicios cuya lista se supone que ya debería haber leído antes de reservar y que se le recordaron a la hora de registrarse.
CASA POMBO ofrece un servicio amplio, y sumamente atento por cierto, como lo pueden atestiguar todos los comentarios publicados, pero el señor nunca lo quiso usar, quedándose encerrado en su apartamento con la señora que lo acompañaba hasta las 7 de la noche, hora a la cual salían para la calle.
CASA POMBO tiene a tres empleadas y un portero que están a la disposición de los huéspedes para hacerles mandados, compras, preparar comidas, desde el desayuno hasta la cena, atenderlos en su apartamento y en las zonas comunes.
CASA POMBO no puede ser considerada responsable de la supuesta demora de platos pedidos en otros restaurantes o lugares.

En cuanto a los ratones, es verdad que hubo en esos días una presencia anormal de ratones en toda Cartagena, debido a las fuertes lluvias que colmaron las alcantarillas. Ese tema hizo el objeto de una reunión de diferentes hoteles de la ciudad. Se tomaron medidas de excepción para hacer frente a esa situación excepcional y ya todo volvió a la normalidad.
Para terminar, supongo que el señor habrá escogido un aparta hotel y no un hotel para poder precisamente encontrar la privacidad que aparentemente necesitaba para sus propósitos y con un costo conveniente (la tarifa es de $630 por noche para un apartamento lujoso de 290m2 con terraza, balcón, y terraza con jacuzzi privado).
Nuestra obligación de discreción nos invita a reservarnos el derecho de no emitir conceptos sobre el comportamiento general de ese señor, que por cierto no corresponde al perfil de las personas sofisticadas, de buenos modales y equilibradas que solemos recibir en CASA POMBO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Pombo

Property: Casa Pombo
Address: Calle del Arzobispado N0 34-14, Cartagena, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #35 of 153 Hotels in Cartagena
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casa Pombo 4*
Number of rooms: 47
Official Description (provided by the hotel):
CASA POMBO is located in the Historical Centre of Cartagena facing the Cathedral and the Governor's Residence and overlooking the Plaza Bolivar. CASA POMBO is one of the most important architectural and colonial properties in the city of Cartagena. A recent restoration under the leadership of the architect Alvaro Barrera revealed its 17th century original structure en fabulous wall paintings while rendering at the same time modern comfort and luxury. Renting Casa Pombo will open you to today's intimate living and personalized service in an authentic colonial residential palace. Among the five apartments available in CASA POMBO you may choose the one(s) that best suits your needs, or you might wish to rent the whole residence, or a part of it combining one, two, three or four apartments. Each apartment has its own reception area, a fully equipped private kitchen, individual air conditioning and several 42" LCD TVs. Each bedroom is equipped with its own private bath. You also benefit from the use of two pools, one situated on the ground floor patio, and the other one on the rooftop terrace where you enjoy panoramic views of Cartagena's monuments and the Caribbean Sea. Most apartments have an additional private rooftop terrace of their own. During your stay, you will be taken care of by dedicated personnel who will give you all the special attention you need and deserve. CASA POMBO offers you all the services of a grand luxury hotel: trained personnel, 24/7 doorman, front desk to assist you with restaurants reservations, tours, visits, yachts to "Baru" and "Islas del Rosario" islands, cable television, Wi-Fi connection and SPA. ... more   less 
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