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“Do not stay here under any circumstances”
Review of Hotel Santa Cruz

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Hotel Santa Cruz
Ranked #137 of 157 Hotels in Cartagena
Reviewed 29 February 2012

On my arrival the staff showed me the room I didn't like it at all. It was nothing like the pictures shown on the Internet. The room was nasty, dark. It didn’t even have a window, plus the area around the hotel was very noisy. It had the feeling of a "love hotel" more than a 2 star hotel. I complaint about the difference between the photos published and the real status of the rooms but the personnel couldn’t care less.

I decided not to stay in this hotel and asked them about the cancelation charges. They said nothing could be done and that my credit card will be charged $120,000 COP for the first night anyway. I asked to speak with the manager and I was told he was not available. On top of this, they contacted the travel agency I used to book this hotel and they told them that I didn't show up!!!

I would like to make clear that the photos circulating on the Internet are misleading and that something should be done about this so that other travelers are not dragged into the same scam.

At the end, I found an apartment in BocaGrande, behind the Decameron hotel, only one block away from the beach, with a nice view, balcony, kitchen, living room, with a pool in the top floor among other proper commodities for only $100,00 COP per night.

  • Stayed: February 2012, travelled solo
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5  Thank casthu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 34 of 202 reviews

Reviewed 8 January 2012

This hotel sucks infected zebra balls. There is no hot water. Mold on the walls. Paint chips fall on your face while you sleep because the ceiling leaks.

If you complain they tell you "too bad you already paid".

This hotel is not relaxing, not clean, not accommodating and not anywhere I would ever want to stay again.

Invest your time and money elsewhere and enjoy the beautiful sites of Cartagena.

  • Stayed: January 2012
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1  Thank Donkeytronic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2011

I totaly agree with the last coments. The worst bit was the rip off price. Room with mosquitoes but no windows, dirty cupboards, empty picture frames.Just very unpleasent. The location good but better hotels at a much less cost nearby. Ended up at the Hotel Sol De La Indias, which was wonderful! I too was fooled by the reviews.

  • Stayed: February 2011, travelled as a couple
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4  Thank ingaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2011

This is simply a terrible hotel - grossly overpriced in ever respect. Our first room had a leaking air conditioner, no windows at all and no water to shower or even wash our hands. While the receptionist is friendly, her english is very poor. The location of the hotel is good but I suggest you stay at a hostel (we moved after 2 nights) or spend more on a proper hotel.

In short, do not stay at this hotel. Do not be fooled by the other reviews as we were. Terrible rip off

  • Stayed: December 2010, travelled with friends
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3  Thank Peter294072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2010

We had a good stay at this hotel in Cartagena...the room was nothing to write home about, but the air conditioning worked which was probably the most important thing for a place in Cartagena. Also, the girl working the front desk was very on the ball and helpful which was nice. The negatives are there though....you must get a room near the back away from the street, because it gets noisy early, late, and often. Also, make sure your room is not in front of the front desk, you will hear the bell going all night and people coming in and out. We had also had a few mosquito issues, but I don't know if that is par for the course in Cartagena. That being said, I can't say it was a bad experience...Cartagena is quite a place to spend a few days!!

  • Stayed: December 2010, travelled as a couple
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1  Thank mingo77212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2010

I really was not expecting what I got for $60 a night for 3 people! I mean, of course this is not a fancy hotel, but it was a great stay for a historic city center hotel, cheap, clean bedrooms and bathrooms (private ones) and FREE, yes you heard me, FREE Internet access! A great deal and I would totally recommend it if you want to spend your money on other things in Cartagena! :)

Stayed: November 2010, travelled with friends
1  Thank liliorbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017
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  • Stayed: November 2016, travelled as a couple
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Thank Paulo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santa Cruz

Address: Calle de la moneda No 7-54, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service
Hotel Style:
Ranked #137 of 157 Hotels in Cartagena
Price Range: £35 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Santa Cruz 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
The most affordable and best location in the historical center of Cartagena de Indias and that offers the best comfort and service rooms have en-suite bathroom, hot water and air conditioning and cable tv ... more   less 
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