On my arrival the staff showed me the room I didn't like it at all. It was nothing like the pictures shown on the Internet. The room was nasty, dark. It didn’t even have a window, plus the area around the hotel was very noisy. It had the feeling of a "love hotel" more than a 2 star hotel. I complaint about the difference between the photos published and the real status of the rooms but the personnel couldn’t care less.
I decided not to stay in this hotel and asked them about the cancelation charges. They said nothing could be done and that my credit card will be charged $120,000 COP for the first night anyway. I asked to speak with the manager and I was told he was not available. On top of this, they contacted the travel agency I used to book this hotel and they told them that I didn't show up!!!
I would like to make clear that the photos circulating on the Internet are misleading and that something should be done about this so that other travelers are not dragged into the same scam.
At the end, I found an apartment in BocaGrande, behind the Decameron hotel, only one block away from the beach, with a nice view, balcony, kitchen, living room, with a pool in the top floor among other proper commodities for only $100,00 COP per night.
- Official Description (provided by the hotel):
- The most affordable and best location in the historical center of Cartagena de Indias and that offers the best comfort and service rooms have en-suite bathroom, hot water and air conditioning and cable tv ... more less
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