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“A Memorable Experience from Start to Finish”

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Casa Canabal Hotel Boutique
Ranked #57 of 153 Hotels in Cartagena
San Francisco, CA
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A Memorable Experience from Start to Finish”
Reviewed 28 August 2014

This hotel far exceeded our expectations. Our room was spacious and modern, with gorgeous stained glass windows and a charming balcony facing the street. (Note: The street noise didn't bother us too much, but if you are a light sleeper, it would probably be best to request a room without street-facing windows.) The common areas, including a green courtyard and rooftop terrace with a pool, were beautiful and impeccably maintained. The Wi-fi was fast. Breakfast was delicious, with selections changing each morning. Best of all, the staff was attentive, caring, and helpful. Would definitely recommend this little gem to anyone!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaliRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCanabal, Ejecutiva de cuentas at Casa Canabal Hotel Boutique, responded to this review, 29 August 2014
Good Afternoon Dear
Thank you for your review calling our service, unfortunately the hotel infrastructure made his experience was not so pleasant.

We consider your valuable comments; we apologize and hope that in a next trip we can provide an unforgettable experience, which is a benchmark for other guests.

it's nice for us for feedback, giving the accomplishment accounts, your rating motivates us to continue working hard to make the customer experience as you are enjoyable in the hotel. We love being able to get back into Canabal House, his home in Cartagena.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bogota, Colombia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 August 2014

Casa Canabal is all what you look for in a Boutique Hotel. Breakfast is wonderful, served at the patio on the first floor with care and a variety of tropical fruits, juices, breads an eggs of your preference. The rooftop pool area has a great view to the old city with plenty space to rest, dine and drink. Don't miss a shot of your election with the house "Ceviche" with mango an cilantro. You will love it. The pool is not that big but enough to enjoy days of leisure. The rooms are cozy with all the amenities you need as you were in one of the great chains. The staff is 24-7 willing to help and serve no matter how picky you are. Great value for the price.

Room Tip: Pick a room away from the stairs to avoid the noise when new guests are coming in.
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  • Stayed February 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Mauricio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCanabal, Ejecutiva de cuentas at Casa Canabal Hotel Boutique, responded to this review, 22 August 2014
Good Afternoon
Dear Mr. Mauricio, is for us a pleasure reading your comments, ratings like yours encourage us to continue working hard to make the customer experience as you are enjoyable in the hotel. We love being able to get back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Venice, California
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2014

It is so wonderful to come across a hotel that just meets and exceeds your expectations in every way. This hotel is a diamond in the rough! The staff are incredibly helpful, friendly, and service oriented. Everything I asked for or needed, they were on it right away. Exceptional! The hotel...spectacular! Clean, luxurious, quiet, boutique, and in a wonderful location. The rooms are a great size! Well lit with indoor lighting as there are not many windows. I like this because it helped to keep the rooms quiet. The air-condition systems worked fantastically and some rooms also have ceiling fans. The beds are super comfortable, the bathroom amenities were fresh and provided everything you needed. The turndown service with little cupcakes was also a nice tough. The wifi was very strong as they have three routers that reach every room and area in the hotel. This was important to me and a big reason I chose this hotel. The pool and lounge area on the deck is wonderful! There are private areas, lounge areas, food and beverage service available on the roof deck. The breakfast in the morning was a complete breakfast and was awesome! The area of Getsamani is great! I was a single woman traveling and I didn't feel unsafe for one minute. It's a 5 minute walk directly into the walled city and a 2 minute walk to Plaza Trinidad, an awesome outside cultural area where people go to hang out, and the local bars and restaurants for a more fun experience. The hotel is situated in between the best two areas, making it the ideal location if you don't want to or can't stay inside the walled city. I stayed in both, and actually liked this location better. Overall, if you are contemplating this hotel, book it!

  • Stayed July 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
1 Thank BZBaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCanabal, Ejecutiva de cuentas at Casa Canabal Hotel Boutique, responded to this review, 6 August 2014
Good Afternoon Dear

For us it is a real pleasure to receive your notes experience at our hotel.

Consider their contribution as valuable and this encourages us to further optimize every day quality service we offer, because as you could see there are certain details which indicate a tendency to show a special care for the guests.

We hope to serve you in an upcoming stay and give you the service you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Maine
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 August 2014 via mobile

We stayed four nights in this beautiful boutique hotel a quick walk from the old city. We absolutely loved the staff and were helped immensely by the front desk crew - Giovanni & Henry. The room & common spaces are impeccable, the rooftop pool refreshing with plenty of lounging areas. The location cannot be beat as it's close to the wharf, San Felipe Castle fortress, great restaurants (definitely don't miss the restaurant Malagana right next door for dinner!), and of course the Old Walled City). The Getsemani neighborhood is a truly a special place to feel the pulse of Cartagena life and appreciate a revival of once troubled hood. The hotel is about four years old now and was one of the early investors in helping bring about the change here.

Breakfast is delicious and changes slightly each day, comfortable beds with soft sheets, plenty of towels, hairdryer, personal care products, & AC in room are added bonuses. Honest, helpful & trust worthy staff. We took the bikes they have available for a morning ride to Bocagrande and watched some old school fishermen casting nets from a dory and hauling them in to the beach by hand.

Giovanni was most helpful as we tried to decide which Isla Rosario trip to do, with directions to places and verifying recommendations from our guidebook (2014 Moon Guide by Andrew Dier - terrific book!). We were able to check in easily and with an afternoon flight there was no trouble or extra charge with checking out late. Giovanni went through our itemized bill with me carefully and since we had bf included we were not charged IVA (as this is considered a hotel pkg & is exempt by law).

If you're a light sleeper, you may wish to have a room on the 2nd or 3rd floor as the impeccable cleanliness requires the staff begin early and the sound sometimes carries through the halls. They make a great effort to be considerate as they go about their work. Also, if you wish to bring any alcohol you've purchased up to the rooftop/pool area, you may be charged a fee as they have a bar service up there. We didn't realize this and were charged $10, but the waiter chilled our wine and brought us plates & silverware for our tapas. We are used to doing little wine & tapas on our own in the evenings, so we hadn't thought to ask about whether it was ok to bring them up.

My husband & I are both fluent in Spanish, but there were English speaking tourists among others at the hotel, so I'm quite sure you will be in good hands without much Español.

¡Muchísimas gracias a todos en Casa Canabal!

Stayed August 2014
Helpful?
1 Thank xyzava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCanabal, Ejecutiva de cuentas at Casa Canabal Hotel Boutique, responded to this review, 6 August 2014
Good Afternoon Dear Ms. xyzava
It is our pleasure to read your comments. No doubt, feedback like yours encourages us to continue working hard to make the customer experience as you are enjoyable in the hotels.

The detailed description of your experience allows us to evaluate the positive and always do our best to ensure magical stay in the walled city of Colombia.

We love that it can be received back at our facility.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anaheim, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2014

I am very grateful to the staff at Casa Canabal Hotel Boutique. I recommend the 3 rooms that have balconies to the street on their second floor. The hotel is charming and small. They place a lot of attention on detail. Their decor just inspired relaxation and comfort. I suggest you stay at either of the 3 rooms that have balconies to the street. Their price is reasonable. The location is exactly what I was looking for. So if you are into experiencing life in Cartagena, this is a great spot. Fruit vendor's walk by their street, the homes and or buildings adjacent to the hotel are colorful and colonial. I will definitely recommend this hotel to whoever wants to experience Cartagena and their culture. Very lively neighborhood.

I cannot wait to come back and bring my family to experience this beautiful cultural city and hotel.

Pros: Cleanliness, beautiful interior simple relaxing decor. Attention to detail, professional staff

Location: It is at a walking distance to downtown. They are located at Barrio Getsemani. About 2 blocks from Plaza de la Trinidad and a walking distance from downtown main plazas. Although we walked downtown. We grab a taxi back to the hotel which only charged us no more than the equivalent to $3-$4 U.S. dollars.

Room Tip: I stayed in room 211. There are only 3 rooms with balconies to the street. I personally liked ha...
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  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCanabal, Ejecutiva de cuentas at Casa Canabal Hotel Boutique, responded to this review, 6 August 2014
Good Afternoon Dear Ms. Nancy
Appreciate your comment in the first instance, we are pleased to see your comment calling our service and facilities, which details satisfaction and pleasure during their stay at the hotel.

For us it is important to feel our best guests at home and you just confirmed, the hope on your next trip to Cartagena to meet it as it deserves.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salvador, Brazil
Level Contributor
672 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 657 helpful votes
Reviewed 19 July 2014

It is most rewarding when a hotel does acknowledge the comments left here and tries their best to accommodate some of the suggestions given - this is just what happened in my return to Casa Canabal!
Feel free to refer to my previous report on the hotel for more details, the basic elements haven't changed and I am looking forward to returning next year!

Room Tip: Avoid the ones near the common areas.
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank vitorbabrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCanabal, Gerente de Mercadeo at Casa Canabal Hotel Boutique, responded to this review, 21 July 2014
Good Afternoon
Dear Mr. Vitor de Oliveira is our pleasure to welcome you for the second time in our house Canabal Hotel Boutique, his past experience we wanted best to give better service during your stay at the hotel.
We are pleased that you liked to stay for your next visit and find new details suggested by you.
We work to ensure a pleasant stay, we hope again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 July 2014 via mobile

I stayed at this hotel with my partner in June this year and we had high expectations about it, it's a shame that such a beautiful place had a poor service, to start with, you expect a warm welcome but as we crossed the door we found ourselves standing by the front desk waiting for the desk clerk to say or to do anything, I said hello but he just passed me a form and asked for some personal information. The room was nice, comfortable and clean. The restaurant offered some ordinary dishes so we ordered a burger but they only had ham and cheese sandwich at the moment. One rainy morning we wanted to sleep late but there were some cleaning ladies arguing, actually yelling each other in front of our room, so good bye sweet dreams!
The desk clerks are kind but they barely answer your questions even though I speak a fluent Spanish. Definitely I'm not coming back.

Stayed June 2014
Helpful?
5 Thank Rey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaCanabal, Gerente de Operaciones at Casa Canabal Hotel Boutique, responded to this review, 22 July 2014
Good Afternoon

Dear Mr. Ray Rabert for us is very important to have a satisfied user, for that reason appreciate your comments spontaneous which expresses their disagreement or bad experience with us.

The operational group the Casa Canabal Hotel have socialized your comments, in order to correct the details for you and found that not happen again with our guests.

To end these unfortunate comments, as appropriate, are essential to our company because we provide the ability to understand the needs, concerns and interests of our clients and allow us to improve the care and quality of service provided.

Casa Canabal we are ready to welcome you and give you the service you deserve, we hope in a next time

Thank you for your attention,

Operations Management.
Report response as inappropriate
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Additional Information about Casa Canabal Hotel Boutique

Property: Casa Canabal Hotel Boutique
Address: Calle Tripita Y Media Cra 10. # 31-39, Cartagena 57, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #57 of 153 Hotels in Cartagena
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Casa Canabal Hotel Boutique 4*
Number of rooms: 18
Official Description (provided by the hotel):
Canabal House Hotel is located in the traditional Gethsemane district, 10 minutes from Rafael Nunez airport and steps from the convention center of the city. Our policy of personal customer service is especially designed for you and where we hope to enjoy an unforgettable experience. We have 18 rooms; Standard rhythms, Superior and Suites. You can also enjoy fine dining in our restaurant, created with local ingredients by our chefs. Disconnect will take pleasure in the world in the Spa, through its rituals, relax in the ambience of the Mirador Terrace and be tempted by our menu of cocktails and spirits at the Bar Lounge. Spaces that lead to know the city of Cartagena de Indias, declared by UNESCO Cultural Heritage and Historic Site. ... more   less 
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