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“Perfeito!” 5 of 5 bubbles
Review of Karmairi Hotel Spa

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Karmairi Hotel Spa
Ranked #42 of 148 Hotels in Cartagena
Certificate of Excellence
Campinas, SP
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Perfeito!”
5 of 5 bubbles Reviewed 4 March 2014

That's the place to stay at if you are looking for some private relaxing time. The staff is very well trained, food is amazing and if you get to stay at one of the rooms facing the beach you will be able to enjoy an amazing sunset. They offer a shuttle to take you to the downtown twice a day, which is perfect. There are pretty shades on the beach for guests where you will also get drinks if you call waiters using a device that allows you do that while relaxing under the sun... I loved it and strongly recommend it for a very romantic trip.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karmairi, Online Marketing Director at Karmairi Hotel Spa, responded to this review, 5 March 2014
Hi,

We really appreciate your review and we are very happy you had a great time at Karmairi Hotel Spa.

About the transfer remember we have free transfer 3 times a day and not twice.

We are glad you enjoy our food and drinks and specially our sunset which is the best in Cartagena.

Loooking forward to have you here.

Sincerely
Andres Lesmes
Online Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

377 reviews from our community

Traveller rating
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    22
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Madrid, Spain
Level Contributor
75 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

This is a very nice spa-boutique hotel. Very close to the beach, although the beach is not awesome. But very far from Cartagena (Google Maps show it at the city). So you'll spend time and money on taxis to/from Cartagena. There is a shuttle service from the hotel, but it has proven to be very unreliable. Staff was very helpful. Rooms are very nice and the breakfast is OK.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jesus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karmairi, Online Marketing Director at Karmairi Hotel Spa, responded to this review, 26 February 2014
Hello,

As you mentioned we have been problems with Google maps... altought if you type Karmairi Hotel Spa in Google Maps the location you mentioned is not the verified location. Also we are not far from Cartagena, we are only 15 minutes by car from Cartagena.

We would like to mention that we have 3 free shuttle service from/to Cartagena where you can take in order to enjoy the beauty of our city.

In our website you can check also the location.

Have a nice day

Sincerely
Andres Lesmes
Online Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 December 2013

Wedding ceremony.. awesome.. reception... outstanding... but the honeymoon at Karmairi,,, Spectacular! My new bride and I were treated as King and Queen.. the wait staff was cordial and attentive.. they seem to have more people working there than guests (the hotel was fully booked when we stayed). The room was perfectly clean and intimate (and we stayed in a basic room) and had an very nice "almost" outdoor shower. the view.. well... Paradise!

The spa pampering, impressive (we did the couples 3hr session) and the food delicious, combining regional flavors with hints from Peruvian and other latinamerican cuisine. Make sure and try the included breakfast arepas!..Cant wait to come back to have many more Maracuja Mojitos..
Check with hotel for times for the included transfers from the city, it will save you money and put you in a clean and spacious vehicle.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jorge A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karmairi, Internet Marketing Director at Karmairi Hotel Spa, responded to this review, 11 December 2013
Hi,

We are very glad you had a great time at Karmairi Hotel Spa. We try to keep a high standard and the best service, so you can enjoy and relax at our hotel.

We also appreciate your review regarding the restaurant and bar. We do our best in order to improve our flavors and drinks all the time.

We are looking forward to have you here soon.

Sincerely
Andres Lesmes
Internet Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

Good points: We were impressed with the service. For example, I needed access to the Internet but had not brought my laptop, being a holiday. There weren't any computers for guests, but a maid thought of the solution - for me to use a spare laptop from the office. The restaurant had an interesting menu and a Peruvian chef, so great ceviche. Portions are small and prices typically high for Cartagena, although the vegetarian menu provides an interesting and in expensive alternative. Our superior room was ample and a good place to chill out in air conditioning during the midday heat. Lots of comfy sofas and chairs on the deck from which to watch the sunset, and good cocktails including Hendricks and Fever Tree. Useful free shuttle to and from the old walled city. No kids - no one under 15 allowed. Mid week room rates good value.

Not so good points: Lots of mosquitoes at sundown so spray well. Restaurant portions are small. Cheapest rooms are very small. Very expensive spa treatments, even for Cartagena. The beach is not private, but relatively undeveloped and largely free of hawkers.The beach near the hotel is littered with bottles and rubbish from picnics.

Room Tip: Standard Premium have much more space than the small rooms at the back of the hotel.
See more room tips
  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chrisinbogota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karmairi, Internet Marketing Director at Karmairi Hotel Spa, responded to this review, 21 October 2013
Hi,

First of all tank you for your recommendations. We already talked with the different departments and we hope we can come up with a solution for each item.

We are glad you had a great time at Karmairi Hotel Spa and we hope to have you here again in order to have an unforgettable experience in Cartagena.

Looking forward to hear from you very soon.

Sincerely
Andres Lesmes
Internet Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kensington, Maryland
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

The limonata de coco was amazing. All the drinks had fresh fruit juice and the breakfasts were ample, creative and varied. I greatly enjoyed the body scrub and massage at the spa. The service was consistently friendly and responsive. Rooms were clean and even our small one was lovely. The beds were really good. The beach isn't the greatest there, but we could walk and sunbathe without any vendors bothering us.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Holly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karmairi, Internet Marketing Director at Karmairi Hotel Spa, responded to this review, 21 October 2013
Hello,

We are glad you enjoy our drinks, is one of the main things we like to show in our hotel. We would like to have you here again, so we hope to hear from you very soon.

Karmairi Hotel Spa is the firs option in Cartagena for relaxing and Spa that is why we have te best service and treatment here.

Have a nice day.

Sincerely
Andres Lesmes
Internet Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 2 October 2013

My wife and I stayed at this hotel September 13-15 of 2013.

The bad: We arrived at around 3:30pm (during the hottest time of the day) in around 85F temps and nearly 100% humidity.
The front desk person was initially just a regular guy doing a regular check-in. No 5-star like welcome here.

The headache started when we were taken to room 208 only to realize that the air conditioning unit was not working. The temperature reader showed 34C when we had programmed the a/c unit to be at 19C. The room was a boiler, so, we called the front desk within minutes to have someone fix the a/c unit.
After waiting 10 minutes no one had shown up. I went downstairs to find out what was going on.
Finally a tech person came to the room shortly after, took a look at the a/c unit, and stated “it is not working”.
By then we had been waiting in insufferable heat to get a decent room with a/c for over half an hour.
I asked to speak with the supervisor to complain about the room we were given with a broken air conditioning unit.
It took the hotel management another half hour to give us an upgraded room. We had to wait a total of around 60 minutes to get a decent room, and I had to argue with the local staff which seemed unresponsive at first in order to solve their problem.

Other bad stuff: The clock in the first room was not set properly.
The “welcoming drinks” served to us were 75% ice cubes, 15% foam, and 10% actual drinking liquid. I don’t think the Karmairi staff realizes they are doing themselves a disservice by serving these “welcoming drinks”.
There is no hot water in the bathroom sink, if you are used to shaving with hot water, tough cookies.
My wife was bit seven times by mosquitoes while we were hanging around the pool area in the afternoon.
The hotel breakfast portions are ridiculously small.

The good: the hotel upgraded us to a better room after the a/c unit fiasco. We were also offered complimentary drinks while we were waiting in the heat for the second room to be ready.
The hotel pool area is very nice, and so is the beach area, which includes beach beds. It is a shame that you can’t be out in these areas after 5pm without wearing bug repellent – you will be eaten by the mosquitoes.
The bar staff was good. As a hotel policy they try to memorize the names of every guest, which is a nice detail.

I honestly feel we did not get our money’s worth at this hotel.
This is a typical case of a hotel operation that charges very high prices while they sell you this image of a 5-star hotel destination, but the reality is far different –again I am not saying this is a bad hotel. I am saying this is NOT a five-star hotel. In fact, it is not even a four star hotel.
For the money we paid here we could had stayed at other nicer, large nearby hotels, getting a lot more value.

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Mauricio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karmairi, Internet Marketing Director at Karmairi Hotel Spa, responded to this review, 21 October 2013
Hi Mauricio ,

Firs of all thank you for your review. We sorry about the bad things happened to you. I already sent all your review to each department involved so they are making changes in order to provide the best service to all our guests.

We hope to have you here again and see for your self all the changes and have a pleasant time at Karmairi Hotel Spa.

Sincerely
Andres Lesmes
Internet Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, New York, United States
1 review
5 of 5 bubbles Reviewed 26 September 2013

from the moment you arrive its exactly what i'd hoped for in. no hassle checking in, you're seated with a refreshing welcome drink by the pool as the receptionists checks you in.
rooms are very clean, perfect size for an exclusive getaway. only 14 rooms, so you won't run into many people!
private beach and staff was attention, gracious and very accommodating! will definitely return

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charlin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karmairi, Internet Marketing Director at Karmairi Hotel Spa, responded to this review, 21 October 2013
Hi,

We are really proud and all our staff is very happy as they are always with a smile and able to give you the best service in Cartagena.

Our hotel is a very relaxing hotel and as is small we can take care of all our guests all you all deserve.

Looking forward to have you here soon.

Sincerely
Andres Lesmes
Internet Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Karmairi Hotel Spa

Property: Karmairi Hotel Spa
Address: Km 3 Via Manzanillo Del Mar, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#11 Romantic Hotel in Cartagena
#14 On the Beach Hotel in Cartagena
#16 Family Hotel in Cartagena
#16 Business Hotel in Cartagena
#23 Luxury Hotel in Cartagena
Hotel Class:5 star — Karmairi Hotel Spa 5*
Number of rooms: 13
Official Description (provided by the hotel):
Using our main resource, water, Karmairi Spa show a comfortable space full of relaxation and healthiness, where our guests can find themselves and enjoy Cartagena. Come and enjoy our private beach and all the spaces that Karmairi Hotel Spa has for you. Enjoy the Caribbean in Colombia with us! ... more   less 
Reservation Options:
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Also Known As:
Karmairi Hotel Cartagena

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