We just came back from spending one week at Las Americas, from Dec 29th to Jan 5th. This was an all-inclusive package through Nolitours. Upon arriving at the hotel, we were handed a list of what we "could have". This list was limited and not at all like an all-inclusive package elsewhere. There was much confusion among the staff as to what we were allowed to have or not. Our Nolitours rep, Rafael, was not in a position to help nor argue with the hotel on our behalf as his comprehension of our package was limited.
The hotel is lovely but not a 5 star. We requested two rooms as there were four of us. One room was perfect with a renovated bathroom. The second room assigned to us was unacceptable with a portable air-conditioning unit on the floor of the room and a despicable bathroom. We rejected that room and were shown to a better one but it still had faded and cracked tiles on the floor and a bathroom in need of a renovation.
The beach is beautiful and Cartagena is very close by to visit. The free shuttle bus is great. The security on the beach is exceptional and even though we did walk away from the hotel area, we felt very safe.
Here are the stressors which prevent me from recommending this destination to others:
-not knowing if you will be charged for something which is supposed to be included
-not knowing if you can order a la carte or not and what will be the outcome
-always being asked for your room number, signature, name etc.
-having to ask for a second glass of wine or water or coffee because the waiters never offer
Overall, the trip is what you make of it but, knowing now what we know, we will spend our vacation money elsewhere, where they know how to run an all-inclusive and make you feel welcomed.
- Official Description (provided by the hotel):
- Las Americas Casa de Playa hotel is a tropical resort located on the Caribbean Sea in the northern of Cartagena de Indias. It offers 2 swimming pools, 2 bars: La Isla and El Chicho; mini golf course, tennis court and the kids club "Star Captain". There are boutiques, jewelry store and free WiFi in all areas. Rooms at the Hotel Las Americas Casa de Playa feature private balconies with hammocks, air conditioning, ceiling fan, minibar, free WiFi and satellite flat-screen TV. The Hotel has the Meson de Don Cristobal restaurant where guests can enjoy a variety of traditional and international dishes and between the resorts garden has the Fogon del Navegante restaurant, where succulent steaks and grilled seafood are offered, accompanied by fresh salads . Hotel Las Americas Casa de Playa is 5 minutes drive from Rafael Nunez International Airport and 10 minutes drive to the walled city of Cartagena. It has reception service 24 hours and free private parking. ... more less
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