A smart, modern hotel with large, opulent rooms for a holiday Inn, although its a bit strange that you can see into the shower from the bedroom. The staff are very friendly, and helpful, and most speak good english. Reception staff were particularly helpful.
We booked a sea view room,but were disappointed to find that the rooms are set back about 50 metres from the beach and there are apartment blocks extending out to the beach on each side. Rooms ending in nunbers 10 and 12 are very close to the adjacent appartments and rooms 10 look out mainly to the apartment balconies. See photos.
Although it was not clear on the website, check-in is at 3pm, and as we arrived at midday, we had to wait a few hours for our room. Reception staff did try to get access earlier, but as the hotel was busy, the room did not become avaiable. There is a corridor leading from the Reception area to the pool and beach, but it is badly signed, and as it is more direct, peope walk through the dining room in beach gear, which is inappropriate.
We also had an issue with sorting out the bill on check-out, which took time and resulted in delay. We made the booking on the Book Early and Save rate type. It clearly states on the confirmation that 'Payment is charged between the time of booking and day of arrival' and yet on check-out, our bill included the room cost as well as meals etc. and we had to trust the receptionist who told us that the payment had not been charged. In addition, the 'voluntary charges' for a donation and insurance were included on the bill, and when I requested that they be removed, the receptionist demanded that we sign a document to authorise him to do so.
I am not blaming the reception staff, because they were very polite in explaining the bill items, but the management should clarify the payment process in the reservation confirmation. In addition, they have no right to include the 'voluntary charges' in the bill or require staff to obtain the client's signature to remove the items. It certainly left a sour taste on leaving the hotel.
- Official Description (provided by the hotel):
- Welcome to our new Holiday Inn Cartagena Morros Hotel. It is our pleasure to offer you the most modern hotel for business and leisure, surrounded by a natural environment located in the north of the city at the exclusive area of Los Morros. It is a just few minutes from the Rafael Nuñez International Airport. We are specialists in providing security, quality, technology and excellent service.Just 5 minutes from the Rafael Nuñez Airport, with a spectacular view to the cienaga de la Virgen and direct access to the beach. You will enjoy our modern and comfortable rooms, restaurant, bar, pool, gym, parking, meeting rooms. ... more less
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