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“Excellent hotel”

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Holiday Inn Cartagena Morros
Ranked #33 of 151 Hotels in Cartagena
Certificate of Excellence
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent hotel”
Reviewed 18 May 2014

We selected this hotel to spend the last day in Cartagena. The idea as to spend the day in the beach, after exploring La Cidade Murada. The room was very confortable and the facilities as well. The only thing we did not like it, it was the fact that the front desk did not bring to our attention that the taxes could be eliminated from our account, giving that we are foreigners. We did not appreciate their lack of transparency and ethics in not bringing it up. You can tell that they do it on purpose, by the way they provide the bill. DO NOT FORGET TO CLAIM YOUR RIGHTS IN NOT PAYING THE TAXES.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hiromi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 19 May 2014
Good Day Mr. Hiromi K,

Thank you for share your experience with us at Holiday Inn Cartagena. Is really important for us to know your perception about our services. All days we work teaming in order to improve each process and service offered to our guests. We apologize for the inconvenient occurred, the exencion is an important benefit for incentive the tourism, and is part of the check out process in our Hotel. We have taken special attention to your comments, please be sure, that actions will be taken.

Once again thank you for considering the Holiday Inn Cartagena Morros; we look forward welcoming you again, in the near future.

Kind regards,

John Mario Villarraga
Revenue Manager
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670 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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  • Spanish first
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English first
London
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2014

We stayed here in February 2014 as part of a wedding celebration. For a large group it is a perfect hotel at a good price. Most of the hotels in the Old Town are small boutique hotels and HI is I think the best choice of the hotels in La Boquilla and a much nice stretch of beach than Bocagrande. Holiday Inn were extremely accomodating for our party. This included being very responsive to all of our requests ahead of arriving, providing a complimentary room to have a small event in, organising vans very efficiently to drop us and collect us from the Old Town for various events, a lovely lady on reception even helping to translate a speech for us into Spanish and adapting breakfast to cater for the vegetarians we had in our group. The hotel is modern, well maintained and has a nice ambience to it. You wont get the charm of the old town here but its only a 10 minute ride away and you get a decent enough beach and solid pool and a lot more space in this part of town. Overall we are very pleased we chose to stay here and thanks to all of the great team who made our stay so enjoyable!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SanjLak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 15 May 2014
Dear SanjLak,

Thank you very much for this positive feedback and comments about your recent stay at our Holiday Inn Cartagena. It was a pleasure to attend your family on this important celebration.

We look forward to welcoming you again in your next visit,

Regards,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 April 2014

My girlfriend and I stayed here for a week and ate in the buffet several times. Italian night. Colombian night. Etc. And the breakfasts were awesome too. Really really good food.

The rooms were good too. Modern. Clean. Balcony. Good service.

The pool is small and can get very crowded. The beach in Cartagena is average. We had fun, but there are better beaches out there.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 6 May 2014
Dear Mr. Randy K,

Thank you so much for taking the time to share with us your comments, about your last stay in Holiday Inn Cartagena Morrosm and your good experience with our Restaurant's Gastronomy. We really appreciate it and we will share it with our team.

Please let us welcoming you again in your future visits to Cartagena,

Sincerely,

John Mario Villarraga
Revenue Manager
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Brasilia, DF
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 April 2014 via mobile

Not 5 points cause it's a little bit far from the ciudad amurallada, you spend 12000 pesos to go there, the breakfast is amazing with yogurts, juices, cereals, many other nice things, the rooms are good, comfortable bed, the pool is ok and the beach in front if the hotel is just ok

Stayed March 2014, travelled as a couple
Helpful?
Thank iiviiarmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 13 April 2014
Dear iiviiarmor,

It gives us great pleasure to read your positive feedback about the service provided by Holiday Inn Cartagena Morros, and share your positive experience with our Breakfast Buffet, and the amenities of our rooms.

We look forward to welcoming you in a new opportunity,

John Mario Villarraga
Revenue Manager
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Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 March 2014 via mobile

Went to Cartagena to visit some clients and to my surprise it was a wonderful visit the hotel was absolutely gorgeous and staff went out of there way to be welcoming. Bartender in the evening on the second night knew my beverage of choice thank you the room was amazing with the best shower I've ever used I will be back

Stayed March 2014, travelled on business
Helpful?
Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 22 March 2014
Dear Frank F,

Is a pleasure for us receiving the comments for our guest, We glad to know that you are completely satisfied with our service and Staff.

We want to thank you for letting us know about your experience and for being part of our commitment, create great hotels, guests love.

We hope that whenever you come to Cartagena again, you could stay with us so we could be there for you again.

Do not hesitate in contact me if you need future requests or comments.

Best Regards,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
84 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 8 March 2014

A smart, modern hotel with large, opulent rooms for a holiday Inn, although its a bit strange that you can see into the shower from the bedroom. The staff are very friendly, and helpful, and most speak good english. Reception staff were particularly helpful.

We booked a sea view room,but were disappointed to find that the rooms are set back about 50 metres from the beach and there are apartment blocks extending out to the beach on each side. Rooms ending in nunbers 10 and 12 are very close to the adjacent appartments and rooms 10 look out mainly to the apartment balconies. See photos.

Although it was not clear on the website, check-in is at 3pm, and as we arrived at midday, we had to wait a few hours for our room. Reception staff did try to get access earlier, but as the hotel was busy, the room did not become avaiable. There is a corridor leading from the Reception area to the pool and beach, but it is badly signed, and as it is more direct, peope walk through the dining room in beach gear, which is inappropriate.

We also had an issue with sorting out the bill on check-out, which took time and resulted in delay. We made the booking on the Book Early and Save rate type. It clearly states on the confirmation that 'Payment is charged between the time of booking and day of arrival' and yet on check-out, our bill included the room cost as well as meals etc. and we had to trust the receptionist who told us that the payment had not been charged. In addition, the 'voluntary charges' for a donation and insurance were included on the bill, and when I requested that they be removed, the receptionist demanded that we sign a document to authorise him to do so.
I am not blaming the reception staff, because they were very polite in explaining the bill items, but the management should clarify the payment process in the reservation confirmation. In addition, they have no right to include the 'voluntary charges' in the bill or require staff to obtain the client's signature to remove the items. It certainly left a sour taste on leaving the hotel.

Room Tip: Avoid sea view rooms ending in numbers 10 and 12 that are very close to adjacent appartments. See ph...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank assheton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 14 March 2014
Good day Mr Assheton,

Thank you for taking the time to tell us about your experience at Holiday Inn Cartagena Morros. I am sorry that your experience did not entirely meet your expectations; please allow me to express my sincerest excuses.

We will share your comments with our team. I am sure that this feedback will serve to all of our coworkers as we strive to always deliver the highest quality service.

We hope to welcome you soon again

Regards,


John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
College Station, Texas
Level Contributor
118 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 March 2014

I am platinum status IHG Rewards member and tend to stay at a lot of their properties when available where I am traveling. This hotel, which is seamlessly blended into a series of "Morros" condominium complexes, far exceeded my expectations. It is very new, clean, and smells remarkably fresh for a seaside property being subject to on shore breezes of substance 90% of the time. I opted to spend a bit m ore money for a 10th floor ocean view room with balcony and amenities. Hotel rooms are not cheap in Cartagena, nor was this one, but it certainly was a much better deal than an aging hotel on Magnificent Mile in Chicago in December, and for less money. The beach is accessed with key card, so best if you have pockets with Velcro for a swim. The beach is unfortunately heavily populated with salespersons of all forms (fresh seafood 'on ice' - no thanks), sun screen applicators, masseuses, and the ever annoying purveyor of jet skis (why the users have to go back and forth along the beach right near swimmers rather than taking their mosquitos out to sea and ditching them there is beyond me). Kite surfers galore when winds are up. Sea is calmer in mornings.

I also will note that the hotel restaurant (Blue) is exceptional for lunch and supper. Don't be surprised if there are few people there at night (many go into old city for fun). The food I ordered was always fresh and tasty and original.

All in all, I have no complaints about this property and found it very well run.

Room Tip: Pay a bit more for a high floor ocean view with balcony. You won't regret it.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CLLtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 14 March 2014
Dear MHKTraveller,

Thank you for your positive review of your stay at Holiday Inn Cartagena Morros. It is always especially pleasing to hear such great feedback from a seasoned traveller, and Platinum member of IHG. Our team is focused on delivering the highest quality of standards we are known for and I'm glad we have demonstrated it during your stay.

We are delighted that you had enjoyed your room with it's amenities, facilities and the great location of the hotel on beach front, near to International Airport . We will share with our Restaurant team and Cheff, your positive experience with the service and menu

We look forward to have you back soon,

Regards,

John Mario Villarraga
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cartagena Morros

Property: Holiday Inn Cartagena Morros
Address: Anillo Vial Cra. 9 no. 34-166 La Boquilla, Cartagena 130002, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 151 Hotels in Cartagena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Cartagena Morros 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome to our new Holiday Inn Cartagena Morros Hotel. It is our pleasure to offer you the most modern hotel for business and leisure, surrounded by a natural environment located in the north of the city at the exclusive area of Los Morros. It is a just few minutes from the Rafael Nuñez International Airport. We are specialists in providing security, quality, technology and excellent service.Just 5 minutes from the Rafael Nuñez Airport, with a spectacular view to the cienaga de la Virgen and direct access to the beach. You will enjoy our modern and comfortable rooms, restaurant, bar, pool, gym, parking, meeting rooms. ... more   less 
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