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“Business Herberge with slight Leisure Touch”

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Holiday Inn Cartagena Morros
Ranked #34 of 153 Hotels in Cartagena
Certificate of Excellence
Riedstadt
Level Contributor
89 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Business Herberge with slight Leisure Touch”
Reviewed 2 August 2014

The Hotel is part of a quite new housing area with other hotels and mainly apartments; it is very modern, a typical 5-Star Hotel with standard rooms and all facilities which you expect.
The pool area is very limited, the beach is close but please do not expect any caribic dream - the beach is just average - not more.
The taxi ride to the historic center of Cartagena is 12,000 Peso, around 5 EUR and takes 10 to 15 minutes.
The breakfast buffet and the service during breakfast has no 5 Star level: slow, quality not more than average, water has to be paid extra, the tropical fresh fruit drinks are horrible - more water than fruit - and fresh?! I´m used having better quality also in other Holiday Inns!
Nevertheless we intended to extend our stay by two days, but the receptionist told us a short "sorry - no availibility!" Back in our room, we checked other hotels in Cartagena and we recognized that even Cartagena´s Holiday Inn has "availibility" in booking.com! But now we were not longer interested to stay.

Room Tip: sea view recommended
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank winni_the_pooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Asistente de Sistemas at Holiday Inn Cartagena Morros, responded to this review, 8 August 2014
Dear Guets,

We really appreciate you share your experience in this hotel. To us it is very important to know our costumer´s opinions. We have already taken note about your comments about our restaurant and what happens with our reservations availability.

We will check this situation with our reservation staff. We would like to know more details about what happened, for this, you can send an email to:oscar.coronado@ihg.com, I will help you as soon as possible in your requests.

We do hope have the pleasure to count with you as a guest in our hotel.

Regards,

Oscar Coronado B.
System Assitant and Social Media Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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684 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Edmonton, Canada
Level Contributor
188 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 26 July 2014 via mobile

First time staying in an IHG in Latinamerica and we were very pleased. The rooms are very good even the one looking to the cienega
Very spacious and super clean I was surprised. The room looked or was maintained like new, smell fresh. Corridors even with carpet smelled fresh. Our room had an enormous window or I should say one wall was glass so you could see all the lake In front of you.
The service was very good, everyone so polite and helpful. No complaints at all with the service but with the people in the breakfast buffet, the waitress we got were kind of distracted and took way longer to get an omelette well cooked...
In general the food served in the breakfast buffet didn't meet expectations of all of us
The swimming pool is quite small but not bad, you can enjoy an nice refreshing time with the crazy hot weather in Cartagena.
The beach is not the best but of course you are in Cartagena not for the beaches but for the old and colonial city. For the beaches... forget it, go to Cancun or the Mayan riviera ... Here they are coarse and brownish..
Anyways the hotel provides security since there is a rough neighborhood close by. And they also provide long chairs close to the property not in the beach section ( which is common in all hotels since the sand is very irregular)
I would come back for sure but having breakfast somewhere else.

Stayed July 2014
Helpful?
1 Thank kenys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 30 July 2014
Dear Kenys,

Thank you very much for your kind comments about our Holiday Inn Cartagena Morros, and for the recognition to our spacious rooms. We have taken action for develop strategies for improving our Breakfast service according your recommendations. This is very important for us. We really appreciate the feedbacks of our guest and visitors in order to grow up and optimize our process and services.

Kind regards,

John Mario Villarraga
Revenue Manager
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Brig, Switzerland
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 July 2014

Had a wonderful stay, the hotel is located a little away from the historical center but it was not far. The rooms were very bright and having the pool and the beach on the back makes you enjoy your time more. The hotel restaurant was also really good. But don't expect the beach to have white sand and crystal clear water, you will have to go to another beach for that.

  • Stayed February 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ricard_oya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 30 July 2014
Dear Ricard_oya

It is a pleasure to know that you really enjoyed your stay in Holiday inn Cartagena, we appreciate your recognition to the food quality in the Restaurant, room space and the pool.

Thank you very much for taking the time to share your experience. We hope you´re back soon

Sincerely,

John Mario Villarraga
Revenue Manager
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Cartagena, Colombia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 July 2014

I stayed at the 'best room' in this hotel. The shower and tub did not work, when you turn on the bath tap, the shower sprays. I called the hotel staff and they said this is how it's supposed to work. You are supposed to take a bath while the shower sprays on you.

I paid the extra cost for this room and I expected extra service and higher quality, which they did not deliver. Also it's a pet peeve when a hotel charges you $5 for a bottle of water.

The view however was great and so was the king size bed. Location is not good for Cartagena, you will want to be in the walled city or Boca Grande.

Room Tip: Choose a different hotel.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Alex7777777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 14 July 2014
Dear Alex7777777777,

Thank you for your feedback about your recent stay in our Hotel. We really appreciate the oportunities for improving and growing up. We are glad that you enjoyed the view from our Rooms and the comfortable King beds.

Refering to your the negative experience with the shower, our excuses for this unpleasent inconvenient, We greatly appreciate your dedicated time to write this review, as it allows us to focus on areas where we can further our development in the level and quality of our service guided by the highly valued opinion from our guests.

Once again Thanks, we hope a new opportunitie to attend you in Cartagena,

Regards,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 June 2014 via mobile

Cartagena has a huge accommodation offer. This is probably the best option considering:
1. You are on a business trip
2. You don't mind to take a cab - cab service is very reasonable and to the Old City is about USD 6 and less than 5min ride
3. Breakfast is very good
4. Staff great
5. Rooms are big and comfortable, nice isolation so u can sleep quietly
6. Beds are great and they have 2 pillow choices

If u are looking for a romantic getaway try to stay at the old city, if u look for a family time, maybe look some other options. Pool is very small and the beach is not so good.

For a new modern hotel with a great service, value is great!
I will come back.

Stayed June 2014, travelled on business
Helpful?
Thank JGVIANA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 17 June 2014
Greetings JGVIANA,

Our Holiday Inn Cartagena Morros is a new concept for bussiness and leisure travelers. Thank very much for recommend our services in Cartagena de Indias, our team works every day in order to improve and offer a satisfied experience to our visitors.

We will be waiting your next visit to Cartagena, will be an honor assist you again,

Regards,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 7 June 2014

Stayed at the hotel from the 3rd to the 5th of June just last week. At first i was confused by the hotels in Cartagena, do you go for the old city, Bocagrande or La Boquilla. We chose this hotel in La Boquilla and it was fantastic, location is great just past the airport, the rooms are excellent , open light and finished very well. Staff are extremely helpful. The breakfast i think could be improved in terms of the hot options but overall ok. Tip -Do not use the beach tents closer to the beach, they are not from the hotel and vendors get very aggressive. Leonardo who works at the pool is really great even though the other two are not so helpful. The pool area is a good size and the sunset view is great. The overall design of the hotel is also very good. I highly recommend this hotel and will defiantly be back.

Room Tip: Try to get a room with a Balcony if not a high floor room overlooking the front of the hotel
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rachrye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 17 June 2014
Dear rachrye,

Thank you so much for recommend our Holiday Inn Cartagena Morros, we really appreciate the time you took to share this comments. We have taken notes about the improving opportunities. We has delighted to know your positive experience by our location on beach front near the airoport, we will share your comments and congratulations with our team, specially with Leonardo


We hope a new opportunity to serve you in Cartagena de Indias,

Sincerely,
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Managua, Nicaragua
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 May 2014

Very nice and helpfull staff, the breakfast is of very good quality, a large variety of plates on the menu. No problem with languages even German is spoken by Isabella at the front desk. Full service at the pool. The hotel is located at the beach, near the airport and 20min in taxi from the old town.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MGA2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCartagena, Revenue Manager at Holiday Inn Cartagena Morros, responded to this review, 17 June 2014
Good day MGA2012,

We are delighted to know that the helpfulness and hospitality of our team members , our facilities and the breakfast, allowed you to have a good experience in Cartagena.

Our Hotel is your home in Cartagena, will be an honor welcoming you again

Regards,

John Mario Villarraga
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cartagena Morros

Property: Holiday Inn Cartagena Morros
Address: Anillo Vial Cra. 9 no. 34-166 La Boquilla, Cartagena 130002, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 153 Hotels in Cartagena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Cartagena Morros 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome to our new Holiday Inn Cartagena Morros Hotel. It is our pleasure to offer you the most modern hotel for business and leisure, surrounded by a natural environment located in the north of the city at the exclusive area of Los Morros. It is a just few minutes from the Rafael Nuñez International Airport. We are specialists in providing security, quality, technology and excellent service.Just 5 minutes from the Rafael Nuñez Airport, with a spectacular view to the cienaga de la Virgen and direct access to the beach. You will enjoy our modern and comfortable rooms, restaurant, bar, pool, gym, parking, meeting rooms. ... more   less 
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