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“Horrible room!”

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Sofitel Legend Santa Clara
Ranked #5 of 156 Hotels in Cartagena
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 September 2013 via mobile

The worst ever!!! The room was full of water everywhere from humidity due to very unhealthy environment and no care from hotel. There was water dripping from the ceiling, the whole floor wet and dangerous. never seen anything like that! All my papers got wet and my computer broke down. Don't go there!

  • Stayed: September 2013
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2  Thank Roberta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this reviewResponded 5 October 2013

Dear Roberta G.

Thank you very much for sharing your feedback with us. We are always trying to improve upon our guest experiences and provide the highest quality service to our guests. We sincerely apologize that your expectations were not met. We hope you will give us another opportunity in the future to provide you with the quality service we pride ourselves on.

Cartagena's tropical weather is part of the charm for our guests. The humidity during this time of year is much higher, since it is our rainy season. We are constantly working to improve our facilities and hope that the next time you visit, we will surpass your expectations.

Thank you again for sharing your feedback with us.

Warm regards,

Andrea Gonzalez
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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616 - 622 of 1,907 reviews

Reviewed 23 September 2013

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank airc94
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 18 September 2013

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank prm78
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 9 September 2013

Wonderful place to stay in this charming city. We really enjoyed the pool with it's wonderful temperature to cool us off during the hottest hours plus the poolside service and staff were kind and warm. I will certainly come back. Actually there was one thing which I think they could improve and that is the food at one of their restaurants called "El Claustro". I ordered the chicken and rice dish and I really couldn't eat it. But I will come back!

Room Tip: All rooms have balconies looking towards the pool.
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  • Stayed: August 2013, travelled with family
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1  Thank Colomboamericana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

The tour guide recommended us to come here to get cocktail, because it is the most fancy and luxury hotel here! It used to be a monastery school during old times. The cocktails here are exquisite although quite expensive based on Colombian level, still very affordable based on US level. It is 21,000 peso each with 16% voluntary tips. I highly recommend the mojito, the mint used is so fresh, this is the BEST mojitos I had in my trip. It comes with complimentary snack, so not so bad for the price. After the cocktail, we head in to see how fancy and luxury the hotel is. It was amazingly classy and elegance. A lot of VIPs stay here, during my trip, there were armies around protecting some important military personnel world wide outside the hotel. If you want a top notch luxury hotel, this is the one. (The presidential suite cost 5000 USD per night).

  • Stayed: September 2013, travelled with friends
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1  Thank Naomi0215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

We stayed the first half of our trip to Cartagena at the Sofitel on a whim! We drove around Cartagena in a taxi and was immediately drawn to it's charm and location. The location was excellent! So close to the ocean, a grocery store, el centro and backs into the old wall! The property is so romantic and a great mix of classic and contemporary. Foliage was abundant here, beautiful carribean flowers everywhere and even a Tucan that lives on property. The food was excellent but my favorite part was the bar! Amazing bartenders and a cool little ceremony that happens every night. Monks come in and perform a cleansing or offering in a tomb that is located beneath the bar. You must try their mojitos and drink lots of Aguardiente.

Room Tip: Splurge on the 2 story rooms!
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  • Stayed: October 2012, travelled with family
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Thank Elisabeth Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2013

My wife and I travelled to Cartagena in January 2012 and were extremely thrilled by the Sofitel. From the location (old town) to the staff and everything in between we were amazed by the facility.

We had a great butler, Ceasar, who made great recommendations for things to do and, with the help of Leslie the Concierge, made any arrangement from restaurant reservations to excursions. In fact, Ceasar checked in daily to see what our schedule was for the day and if it sounded "lack luster" he came up with ideas for things we could do...he took our stay from great to fantastic. Another note about Leslie the Concierge...this trip was a surprise for my birthday. All I knew is we were flying through Miami and to dress for "warm weather." Leslie assisted my wife with a lot of the plans, keeping me completely out of the loop. She was simply terrific in her personal attention to our needs.

The pool area was very adequate and quiet. With a nice bar area immediately adjacent to the pool, they have wait service for food and drinks (although we found ourselves going to the bar more often than waiting for the waitstaff)

The restaurant on premise (forget the name) was very good with superb service and great food. There is also a nice lounge on site with live music and a comfortable atmosphere.

The location was very convenient to all of the sights in Old Town. We were warned to stay "within the walls" of the Old Town, unless we told the hotel where we were going and they arranged for transport, again advising us to go straight to the destination, and straight back; their concern for their guests is apparent and appreciated.

All said, we had a great time in Cartagena, and the Sofitel played an important part in our overall experience.

Room Tip: Make sure to splurge and stay on the Butler floor!
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  • Stayed: January 2013, travelled as a couple
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Thank phalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#2 Spa Hotel in Cartagena
#3 Green Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#4 Family Hotel in Cartagena
Price Range: £214 - £722 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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