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“Just lovely”

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Sofitel Legend Santa Clara
Ranked #5 of 151 Hotels in Cartagena
Certificate of Excellence
GreenLeadersSilver level
Windsor, United Kingdom
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Just lovely”
Reviewed 12 March 2014

A truly lovely hotel in an old convent within the old city walls of Cartagena. The building is beautifully restored and sympathetically extended. The lush planting in the courtyard is delightful and it is just lovely to sit in the cloisters and have a drink or a meal.
Rooms are beautifully furnished and bathrooms excellent. Restaurant and bar food is lovely.
Pool excellent. There is a spa but we didn't use it - just ran out of time!
Staff are thoroughly professional, friendly and could not be more helpful.
The location means you can walk around the old city at any time - and there is so much to see.
A fabulous place to stay and enjoy this beautiful city.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, 13 March 2014
Dear Linda B,

We really appreciate your comments about our team and facilities, your feedback is very important to us.
It is a pleasure to hear that you had a wonderful time with us in our 17th century monument.
I will share your comments with Sofitel Legend Santa Clara staff.
Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations.

Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,808 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rotterdam, The Netherlands
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2014

One of the most beautiful and well managed hotels of the world. You feel like a royalty staying in a palace, breathing within colonial history. Make sure to request the histrory tour of the property. Extremely friendly, attentive and honest staff. Beautiful well-designed suites (especially with the challenges of an 17th century building in mind).

The 1621 restaurant is a gem, one of the most romantic setting one can find. French cuisine with Latin fusion. European (Michelin) quality, service and presentation. Passionate sommelier, with 250 different wines to offer (make sure to see the Wine cellar!).

For my work I've seen about 1000-1500 leisure hotels around the world, but this is my all-time favorite. So much worth the splurge.

Room Tip: Some of the deluxe rooms and almost all suites are renovated. When budget allows definately worth th...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hyperhuub12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, 6 March 2014
Dear Hyperhuub12,

It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us and that you lived the magic of Sofitel Legend Santa Clara.
Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations.

We hope to have the pleasure to welcome you again in your next visit to Cartagena.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 March 2014 via mobile

Pool hot tub immaculate, restaurants great. Music in the coro lounge was fantastic. Bell men courteous and helpful.
Room clean and modern. I want to go back for more pampering.
Small problem rectified in less than 5 min.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D4Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, 6 March 2014
Dear D4Q,

We appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us.
I will share your comments with our team and I am sure that it will be an encouragement to all of our staff.
Thank you again for sharing your experience, and we hope to have the opportunity to serve you again in the near future.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 March 2014

I cannot say enough positive things about this hotel! The staff was so friendly and helpful. The food was fantastic and I enjoyed the bar there as well. My suite was one of the most beautiful rooms I've ever stayed in...unbelievable! The location is great and is walking distance to lots of bars and restaurants. The pool was one of my favorite parts of the property...beautiful and relaxing,

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, 6 March 2014
Dear Victoria B,

Thank you for the positive review of our hotel. It is our pleasure to know that you had a good time here at the Sofitel Legend Santa Clara.
We feel very proud of our staff and of our historic monument.
I will share your comments with all our team, and I am sure that they will be very pleased to know that they helped to make your stay enjoyable and memorable.

We will be more than happy to welcome you again.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ski, Norge
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 March 2014

I believe this must be one of the best hotels I have ever stayed at. Big swimming pool, large enough to actually do swimming, breakfast in the patio, bar and restaurants, quiet and spacious rooms. Didn't try the spa myself but those who did was very content. Everything located centrally in Cartagena's Old Town within the walls of an old hospital. Three floors at the maximum and panoramic view over the Carribbean Sea from the top of the wall.

Room Tip: All rooms are good in this hotel!
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DagIngvald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, 6 March 2014
Dear Daglngvald,

Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay.
I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind comments are highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again.

We really appreciate your feedback and it will be a pleasure to welcome you again soon at Sofitel Santa Clara.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cusco, Peru
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 March 2014

Beautiful! not much to say about the building itself, really charming and well taking care, nice staff and good service. I was happy that at the last moment i've got the room.
Indeed it was a great birthday..!!

Room Tip: any rooms.
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katyaperu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, 6 March 2014
Dear katyaperu,

Thank you for your review about your stay with us.
At Sofitel Legend Santa Clara our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, and for us is an honor to be a part of Cartagena´s World Heritage history.

We hope you let us welcome you again.

Sincerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 February 2014 via mobile

Stayed here for pleasure with my wife and absolutely loved the place. We had the low end room but it was still magnificent. Great service! Very secure and welcoming. Food at the bar and restaurants were delightful. Best pool in Colombia as far as I am concerned. Great spa treatments as well. Not cheap but worth every dollar. Have stayed in multiple places in Cartagena and this is by far where you want to spend your time when not out and about.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank LostInBogota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review, 6 March 2014
Dear LostInBogota,

We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument.
I will share your comments with our team.
Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations.

Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future.

Sicerely,

Andrea Gonzalez
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Legend Santa Clara

Property: Sofitel Legend Santa Clara
Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#2 Green Hotel in Cartagena
#2 Spa Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#4 Family Hotel in Cartagena
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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