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“5 star for Cartagena”
Review of Hilton Cartagena

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Hilton Cartagena
Ranked #29 of 156 Hotels in Cartagena
Certificate of Excellence
Reviewed 29 November 2013

You get what you pay for here. In a hotel, the three major needs are, location, location and location. This place has it, it's on the end of the peninsular of the Boca Grande strip. Even the beach vendors know not to "molestar" too much if you head out for a beach walk. It's an interesting location to look at the local fishermen, water taxis heading in and out of the Boca. We stayed on HHonors points and had a premier room. This is a good place to burn points. The room and patio were spectacular.
The breakfast is really quite good, 1/3 the price of the Hilton Lagoons at
Miami airport, with way better food and service, so overpriced is all relative. We actually had one of the better ceviches if our trip, served pool side with nice cold drinks. It was probably only a few dollars more than we would have paid in the old town, but try getting 4 great pools and waiter service there!!
If we come back to Cartagena, I know where we will stay.
Oh, the rest of the house were very nice to us,always pleasant greeting and very helpfull

Stayed: November 2013, travelled as a couple
2  Thank MiguelitoyCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 4 December 2013

Dear Guest

We thank you very much for sharing your experience at our property! It is really pleasant to know that our location, facilities and food and beverage menu, allowed you to have a nice stay with us. We really appreciate your valuable comment and look forward to welcoming you again on your next trip to Cartagena de Indias.

Cordially,

Vinod Agarwal
General Manager

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687 - 693 of 2,280 reviews

Reviewed 28 November 2013

This is a top-notch experience. The hotel is lovely... modern without being cold. The well-trained staff is so welcoming and considerate of our every possible need. Views back over the city were dazzling. We spent half a week here at the tail end of a trip, and were so impressed.
Highly recommended.

Stayed: November 2013, travelled as a couple
2  Thank svbreila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 4 December 2013

Dear Guest.

We really appreciate your kind comments. Thank you! It is a pleasure to know that you have enjoyed the hospitality of our team members and facilities. Thank you so much for choosing Hilton Cartagena during your visit to our beautiful city.

Sincerely,

Vinod Agarwal
General Manager

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Reviewed 27 November 2013 via mobile

We came to the Hilton for a friend's wedding and were overall impressed. Of course you have the usual overpriced food and services you will find at any hotel. Front desk staff always greeted with a smile, security is present in the lobby and even helps to advise of taxi fares. We avoided the beach as we heard of the non stop attack of street vendors but the pools are so great we weren't missing anything. Our room was nice, clean, and the air conditioner worked perfectly. The hotel is at the far end of Cartagena but taxis are cheap ($3 us to the old city), quick, and plentiful.

  • Stayed: November 2013
    • Value
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1  Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 2 December 2013

Dear Guest.

Thank you so much for taking the time to share you experience at our property. We are very pleased to know you enjoyed our facilities, service and the hospitality of our team. We look forward to welcome you on your next visit to Cartagena de Indias.

We would be very happy to welcoming you again very soon.

Sincerely,

Vinod Agarwal
General Manager

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Reviewed 17 November 2013

Stayed during the 2nd weekend in November and this is THE hotel to be at for the festivities. The hotel is in excellent condition and has very helpful staff- you get what you pay for and this Hilton delivered!

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Brad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 19 November 2013

Dear Mr. Brad

We really appreciate your kind comment, thank you for sharing your experience at Hilton Cartagena during the Miss Colombia beauty pageant. It is very good to know that the helpfulness of our team members and our property conditions met your expectations.

Please, let us know about your future visits to our lovely city

Sincerely,

Vinod Agarwal
General Manager.

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Reviewed 7 November 2013

As a Hotel professional myself I was looking forward to experiencing a hotel in another continent, one I hadn't visited before. I stayed here as part of a congress and although my stay wasn't bad, it were the little service short comings that made me decide not to give a higher rating. Just a few examples;

Call me old-fashioned but if I go for breakfast in a 5* hotel I don't expect (American) clients to walk in to the restaurant with skimpy bikini's as to be able to proceed to the pool after. Not done. As a hotel you normally can't do anything about this type of behaviour, but a minimal dress code could have been in place.

Upon arrival and check-in the gentleman at reception got into a discussion with me about the fact that I had to arrive the day before and why was I arriving a day late? When I shared with him that I was definitely booked from today and not the day before as the day before I had meetings in Brussels, I got a little bit irate. To then be told that 'we will need to see what will happen with the cancellation of the previous night' made me slowly losing it after 3 flights and 20 hrs of non-stop travel)..

Room wise I can't fault anything. Great comfortable bed, convenient bathroom (no bath tub though) and housekeeping that was up to scratch.

All in all just missing the 5* touch of a 5* hotel.

  • Stayed: October 2013, travelled on business
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Thank BlueMalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 12 November 2013

Dear Guest

Thank you for taking the time to share your experience in our property and highlight our comfortable guest rooms and housekeeping team. Your feedback is very valuable for us, our Guest Service Director wants to contact you personally, so we will be very thankful if you could provide us your contact information. We really appreciate that you chose Hilton Cartagena for your lodging.

Cordially,

Vinod Agarwal
General Manager

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Reviewed 7 November 2013

Great hotel, plenty of things to enjoy. Famous people stay here when they come to Cartagena, location is ok from the standpoint of being young and looking for night life. you will have to take a taxi. However the view was pretty good on the upper floors. They are pretty tolerant if you are looking to get a little wild with friends.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Vito B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 12 November 2013

Dear Guest.

Thank you for your valuable comment. It is a pleasure to know that you enjoyed your experience at Hilton Cartagena and the charm of our beautiful city. Thank you for choosing our property for your recent stay, we would like to offer you our services again in a near future.

Cordially,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

Excellent hotel. Staff is the best. Food great. Hotel is totally cleaned. Great location...excellent views and close to everything. I will return and recommend to everyone. Rooms are very spacious and clean ...

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Francisco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 12 November 2013

Dear Mr. Francisco

It is very pleasant to receive this great comment! We are very glad to know that you enjoyed the hospitality of our team members, our service menu and hotel facilities and location. Thanks for recommending us. We would be delighted to welcoming you in your next visits to Cartagena de Indias.

Sincerely,

Vinod Agarwal
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Cartagena
#9 Business Hotel in Cartagena
#10 Family Hotel in Cartagena
#12 Spa Hotel in Cartagena
#17 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
Price Range: £95 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Official Description (provided by the hotel):
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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