A Hilton is always a Hilton. Good rooms, pool, service. The hotel was full due to an event, difficulties to get the service I like. Good restaurants around, Cidade murada is just 10 min by taxi. Ask for suggestions to the concierge.More
A Hilton is always a Hilton. Good rooms, pool, service. The hotel was full due to an event, difficulties to get the service I like. Good restaurants around, Cidade murada is just 10 min by taxi. Ask for suggestions to the concierge.MoreShow less
Dear Mr. Andre
Thank you for sharing you experience at our property. We are glad to know that you enjoyed our facilities. Thanks for choosing the Hilton Cartagena.
We would be very happy to welcoming you again in your future visits to our lovely city.
Using Hilton Honors points, we booked two rooms for 8 days at the Hilton Cartagena for my wife and I and two 20 year old girls. We had an awesome time.
Upon check in, we were sent to the 10th floor's executive lounge to check in since I am a Hilton Honors member. Check in was very smooth and the young lady who helped us spoke very good English. Fortunately, my wife is Colombian and could help out. Our rooms were city view rooms but still provided an excellent view of the city and of the ocean. Traveling as much as I do, I was very pleased with the rooms. They were very spacious, well decorated and very comfortable. The bed had to be almost new as it was so comfortable. The bathroom was large with both a large tub and shower. There was also plenty of space to unpack. The room was spotlessly clean. The maid in the morning did a fantastic job (left a tip each day) and the room was serviced in the evening while we were out with fresh towels. They even folded clothes for us and put them at the foot of the bed.
The property is very beautiful. We spent most of our time at one of the three pools. The main pool had a swim up bar with very friendly service. The girl handing out the towels did her best to teach me Spanish each day. For the most part, we had lunch at the pool and found the food to be acceptable if not a little pricy. The beach is OK but not a fine sand beach as other places we have been. The vendors did not harass us too bad. We walked along the beach most days and always felt safe.
Food was good with breakfast being the best. One day we had the lunch buffet which was good but was too expensive for what we had. We had one dinner at the hotel in our 8 days and had pizza which was very good. They have a wood fire oven that did an excellent job. Each night we had a snack and either wine or beer in the executive lounge with excellent service. I wish I could remember the name of the man that worked in the evening. He did an excellent job taking care of us. Taxi service to the city was generally $7000 COP, around $3.50 US, and as others have noted, the guards make sure that we pay an acceptable fare into and back from the city.
Everyone that works at this hotel is friendly and goes out of their way to be helpful. We always felt safe and welcome. Most spoke passing English but having Spanish speakers with me helped immensely. The management and staff should be commended for a wonderful hotel, 5 star service, and probably the best employees from check in to check out that I have ever experienced in all my travels. My family and I had a great vacation and would highly recommend this hotel to anyone. Is it a true 5 star like a Waldorf? No, but you would have to work pretty hard to find anything to complain about at this hotel.
It was a real pleasure to read your comments, which inspire us to continue offering the best service every day. Thank you so much for taking the time to share your experience in our property . We are happy to know you and your family had a great vacation.
We look forward to welcome you on your next visit to our beautiful city.
You get what you pay for here. In a hotel, the three major needs are, location, location and location. This place has it, it's on the end of the peninsular of the Boca Grande strip. Even the beach vendors know not to "molestar" too much if you head out for a beach walk. It's an interesting location to look at the local fishermen, water taxis heading in and out of the Boca. We stayed on HHonors points and had a premier room. This is a good place to burn points. The room and patio were spectacular.
The breakfast is really quite good, 1/3 the price of the Hilton Lagoons at
Miami airport, with way better food and service, so overpriced is all relative. We actually had one of the better ceviches if our trip, served pool side with nice cold drinks. It was probably only a few dollars more than we would have paid in the old town, but try getting 4 great pools and waiter service there!!
If we come back to Cartagena, I know where we will stay.
Oh, the rest of the house were very nice to us,always pleasant greeting and very helpfull
We thank you very much for sharing your experience at our property! It is really pleasant to know that our location, facilities and food and beverage menu, allowed you to have a nice stay with us. We really appreciate your valuable comment and look forward to welcoming you again on your next trip to Cartagena de Indias.
This is a top-notch experience. The hotel is lovely... modern without being cold. The well-trained staff is so welcoming and considerate of our every possible need. Views back over the city were dazzling. We spent half a week here at the tail end of a trip, and were so impressed.
We really appreciate your kind comments. Thank you! It is a pleasure to know that you have enjoyed the hospitality of our team members and facilities. Thank you so much for choosing Hilton Cartagena during your visit to our beautiful city.
We came to the Hilton for a friend's wedding and were overall impressed. Of course you have the usual overpriced food and services you will find at any hotel. Front desk staff always greeted with a smile, security is present in the lobby and even helps to advise of taxi fares. We avoided the beach as we heard of the non stop attack of street vendors but the pools are so great we weren't missing anything. Our room was nice, clean, and the air conditioner worked perfectly. The hotel is at the far end of Cartagena but taxis are cheap ($3 us to the old city), quick, and plentiful.
Thank you so much for taking the time to share you experience at our property. We are very pleased to know you enjoyed our facilities, service and the hospitality of our team. We look forward to welcome you on your next visit to Cartagena de Indias.
We would be very happy to welcoming you again very soon.
Stayed during the 2nd weekend in November and this is THE hotel to be at for the festivities. The hotel is in excellent condition and has very helpful staff- you get what you pay for and this Hilton delivered!
Dear Mr. Brad
We really appreciate your kind comment, thank you for sharing your experience at Hilton Cartagena during the Miss Colombia beauty pageant. It is very good to know that the helpfulness of our team members and our property conditions met your expectations.
Please, let us know about your future visits to our lovely city