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“Not my first choice”
Review of Hilton Cartagena

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Hilton Cartagena
Ranked #29 of 157 Hotels in Cartagena
Certificate of Excellence
Reviewed 5 January 2014 via mobile

If you want the Cartagena experience then you should not stay here. Although accessible by taxi to downtown Cartagena, it is a little out of the way. As far as the beach goes, it is not great either. To find beautiful beaches in Cartagena you have to go further away.
The hotel itself has very spacious rooms. I booked a room looking towards the sea and over the pool rather than at the city. I was glad I did because all you see in city view rooms are a little bit if the sea and high rises that stand between the Hilton and the old city.
I only ate breakfasts at the Hilton (included in my rate) and they were below average in choice and quality. Fruit was particularly tasteless! I think next time I'll stay in the old city

  • Stayed: October 2013
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Thank NZyMX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 10 January 2014

Dear Guest.

We appreciate your comments about your recent stay at our property. We will take the required actions to provide the best experience to all our guests, thank you for the feedback! We would like to have the opportunity to welcoming you back in the near future.

Cordially,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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680 - 686 of 2,323 reviews

Reviewed 5 January 2014

good hotel in general ,rooms clean and good size,service ok ,except for security at entrance. city is good for beach and food ,take boat to playa blanca but dont waste your tine at the aquarium,tell them just go to beach. if you like to dance go to tu candela next to hard rock cafe,do not go to mr babilla to expensive and overrated

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank millijos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 10 January 2014

Dear Guest.

Your feedback is very important for us. Thank you! It is great to know that you enjoyed our guest rooms and facilities. We apologize for the inconvenience that you experienced on the lobby entrance; we will take the necessary actions immediately. We hope to have the opportunity to welcome you on your next visit to our city.

Sincerely,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014 via mobile


Arrived New Year's Day from Hilton Bentley Miami stayed on room 8th floor
1. Rooms
Rooms are adequate however needs attention to detail. For example no breakfast or do not disturb signs. Few broken things in room. Adequate
2. Service
Staff are polite. However.
Firstly the staff need to serve one customer at a time. Numerous times someone else would ask a question and the staff then go and deal with them whilst I wait. This happened reception bar everywhere.
Secondly. Poolside side waited 45 mins for lunch after ordering. Poor.
3. Executive lounge
No international dial in available. Average lounge
4. Beach
The incessant hassle from sellers at the beach meant you could not relax and staff did nothing to fend them off. In the end gave up and moved to the poolside.
5. Poolside
It is rather annoying that people put towels on sun loungers and then hardly use them to detriment of people want a spot in shade. The hotel needs to address this.
Also when we ordered food after waiting 45 minutes we were provided with a filthy mini table to put the food on
6. Taxis
The taxi gauntlet is a nightmare. You would expect the hilton to do a deal with taxi company to have a taxis available. 30 minutes wait for taxi in evening. Unacceptable.
6. Breakfast
Only wanted a coffee. In the end charged for full breakfast. Nowhere just buy a coffee in morning.

Overall very let by this Hilton. Think stay elsewhere next time

Stayed: January 2014, travelled with friends
2  Thank AUSTLON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 4 January 2014

Dear Guest.

We appreciate your comments about your recent stay at our property. Your feedback is very valuable for us and will take required actions immediately to offer the best experience to every guest. We really hope to have the opportunity to welcome you back on your next visit to Cartagena de Indias. Thanks!

Cordially,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014 via mobile

Really nice pool area. That and its bar outside were probably my favorite things about the hotel. Hotel is on the beach though the beach wasn't all that pretty, maybe it's typical of the Cartagena area. Location-wise I think I would have preferred to be nearer to old town with more stuff to walk to for restaurants etc. I must have gotten an older room because though it was decent size and comfortable enough, it seemed dated (comparing other reviews). Overall I had a good experience and would recommend it.

Stayed: September 2013, travelled on business
Thank bz007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 4 January 2014

Dear Guest.

Thank you for taking the time to share your comments about your recent stay at our property. Your feedback is very much appreciated. It is very pleasant to know that you had a good experience and specially enjoyed our pool complex and outside bar.

Sincerely,

Vinod Agarwal
General Manager

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Reviewed 31 December 2013

My family and I stayed here for 3 nights at Christmas time. It was very adequate. The pool area was nice. The rooms were okay. The free breakfast was good. I was very disappointed, however, when I arrived to learn there was no concierge at the hotel to help us. They referred us to a travel agency, which did have tours available, but not the place to ask questions about how to catch a taxi, a bus, recommended restaurants, etc. which is what we expect of a concierge service in a good hotel in a foreign country. The hotel was adequate for what we paid, but I would say nothing special.

  • Stayed: December 2013, travelled with family
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1  Thank BJ1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 4 January 2014

Dear Guest.

We really appreciate your feedback about your recent stay at our property. We are very sorry about the inconvenience you experienced with the information on the city; we will take immediate actions. Our commitment is to offer the best service and information for an unforgettable experience. We hope to have the opportunity to welcome you back on you next visit to Cartagena de Indias! Thanks!

Cordially,

Vinod Agarwal
General Manager

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Reviewed 29 December 2013

Our family of four (w/ 2 teens) had a very nice time at the Hilton and surrounding areas in Cartagena. The hotel is very clean, well maintained, the food is great, and it all feels very safe. We would definitely stay there again. We traveled there in April 2009.

  • Stayed: April 2013, travelled with family
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Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 31 December 2013

Dear Guest.

Your comments are very important for us, thank you for sharing your experience. We would be delighted to welcoming you to our renovated guestrooms and facilities, and offer you the best service.

Sincerely,

Vinod Agarwal
General Manager

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Reviewed 29 December 2013

I have never stayed at a Hilton. Call me a snob, I usually go for the boutique hotel experience.
For our first trip to Colombia, our friends suggested this hotel because it is on the beach and has a pool.

Not only a pool, but a great pool. If you are here to relax, then this is a great family, comfortable place to land. The rooms and lobby areas are kept very clean. Updated rooms that really work with all the amenities I look for as a designer. Large space, all face the ocean with beautiful sun rises and sunsets. The sound of the waves can be heard from every room.

The staff is amazing. Very helpful. Cabs take you into the Antique walled city at a moments notice for $3.00. You can go and be part of the night life, then return to the oasis.

One thing….EVERYTHING is extra. We did not buy the breakfast plan and wish we had. The food and drink by the pool is excessively expensive and not that great. As with any big beach hotel proceed with caution. All tips are included. Other than that….enjoy!

Colombia is a country on the up and it shows everywhere! I will come back.

Room Tip: All rooms face the ocean. The rooms on the north end have large terraces…obviously for more money...
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  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
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1  Thank SFKdesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinod A, General Manager at Hilton Cartagena, responded to this reviewResponded 31 December 2013

Dear Guest.

Thank you very much for choosing the Hilton Cartagena for your first trip to our country! We appreciate your feedback. It is a pleasure to know that you enjoyed the hospitality of our team members, pool complex and comfort of our guest rooms. We really like the description of our facilities. We would be very happy to welcoming you back.

Sincerely,

Vinod Agarwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Cartagena
#9 Business Hotel in Cartagena
#10 Family Hotel in Cartagena
#11 Spa Hotel in Cartagena
#16 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
Price Range: £97 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Official Description (provided by the hotel):
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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