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“Fantastic experience - this is the place to stay in Cartagena”

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Hotel Charleston Santa Teresa
Ranked #16 of 159 Hotels in Cartagena
Certificate of Excellence
Reviewed 2 December 2013

We have travelled the world and stayed at luxury resorts in North America, Asia, Europe, Australia and the South Pacific. Santa Teresa's infrastructure and service stack up with any top ranked resort. Its location is ideal. The pool area is magical. We had 3 different superior rooms in the 4th and 3rd floors - the decor was beautiful and different in each room. We had great views from all of them. The bathrooms were lovely. Wifi is free and worked well. Service is friendly. Esther at the lobby's travel agency set us up with 3 different great tours of the area. We had a fantastic experience. We can't wait to go back!

  • Stayed: November 2013
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Thank AGChapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlestonHotelGroup, Director Comercial at Hotel Charleston Santa Teresa, responded to this reviewResponded 5 December 2013

Dear Guest,

Thank you so much for your wonderful review. It was a pleasure having you as a guest and then getting such positive feedback from you. We are very glad to hear you had a fantastic experience as we work very hard to ensure each guest feels the same way. We hope to see you again at out hotel in the near future!

Best regards,

Ana Maria Tello

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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212 - 218 of 647 reviews

Reviewed 14 November 2013

We chose Charleston Santa Teresa to spend a few days of our honey moon. It was amazing!!! Everything was perfect. They make an extra effort to make you feel comfortable and enjoy your stad. The pool on the terrace is beautiful, as is the view. For us, the best part was to just lie on the terrace, enjoying the sun and a nice cold beer.
We did have a problem with the wi-fi, which signal couldn't get trough the room's thick walls. But the hotel's personal quickly found a way to solve the problem.
We stayed at a Junior Suite, which had a enourmous bed and a great size bathroom.
Our only issue was that, at check out, they counted some empty bottles of beer and water we had brought with us to the room and charged us for them. It was a bit of a headache to convince them that charge was wrong.

  • Stayed: March 2013, travelled as a couple
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Thank Mariana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlestonHotelGroup, Director Comercial at Hotel Charleston Santa Teresa, responded to this reviewResponded 15 November 2013

Dear Guest,

Thank you for your review of Hotel Charleston Santa Teresa Cartagena and for choosing our hotel for your honeymoon. It is a pleasure to hear you enjoyed your stay and were able to soak up the Cartagena sun from the daybeds by the rooftop pool! We sincerely apologize for the minibar incident and we hope to have the opportunity of having you as a guest again in the near future.

Best regards,

Ana Maria Tello

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Reviewed 6 October 2013

The staff were very helpful with various requests (getting delayed luggage from the airline and to our room, shoe polishing, getting clothes pressed) and communicated well in English. They really make this a nice place to stay! - hence the "Excellent" rating. The room was very spacious and comfortable, with a large modern bathroom. Located in the "old city," a short drive to the convention center. The breakfast buffet had good fresh fruit, fruit juice, omelets, but not really a large selection for that type of buffet. Quite a bit more expensive compared with other convention hotels though.

  • Stayed: October 2013, travelled on business
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Thank CayManTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlestonHotelGroup, Director Comercial at Hotel Charleston Santa Teresa, responded to this reviewResponded 9 October 2013

Dear Guest,

Thank you for sharing your impressions on Hotel Charleston Santa Teresa with TripAdvisor users. We are very glad to hear you had an enjoyable stay and you found our staff to be helpful with your requests.We sincerely hope we get the chance to have you as our guest again in the near future.

Best regards,

Ana Maria Tello

Ana Maria Tello

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Reviewed 6 October 2013

Stayed 5 nights for a convention. Beautiful hotel, spacious rooms, fully renovated bathrooms with shower and tub. Nice, big balconies with chairs and hammocks overlooking the inside of hotel.

Front desk personnel was friendly and helpful, particularly Mabel, who helped us make dinner reservations on various nights.

Hotel surroundings were very pretty. Breakfast was served in the outside patio. It never rained while I was there, but beware it can get pretty hot and humid; you may need to shower again after breakfast.

We used the rooftop terrace once for a dinner event. Service can be very slow. Don’t expect US customer service speed/attention, you will be frustrated. Their pace is very slow and there’s no accountability when things don't go as expected.

Service at restaurants was also very slow. At lunchtime, and busy with only two tables, we waited 45 min for a pizza, so get there with plenty of time.

Hotel neighborhood was nice and convenient. A nice bar across the street with a Latin band and music that played till 2am, plenty of restaurants and shops within walking distance.

I recommend.

  • Stayed: September 2013, travelled on business
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Thank Vero_PK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlestonHotelGroup, Director Comercial at Hotel Charleston Santa Teresa, responded to this reviewResponded 9 October 2013

Dear Guest,

We are glad to hear you enjoyed your stay at Hotel Charleston Santa Teresa, in particular, that you were happy with your room and the service provided by the front desk personnel. We are sorry to hear about your impressions on the speed of service, there is always a manager or lead waiter available to ensure you have a pleasant experience and to take note of your comments if that is not the case. We hope we have the opportunity to have you as a guest again in the future.

Sincerely,

Ana Maria Tello

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Reviewed 30 September 2013

After a day of shopping in the colorful walled city, my friend and I decided to have lunch and here. The restaurant was located on the top floor, which offered an out pool and a breathtaking view of the City. The surroundings were quiet and possessed understated elegance. I really felt the history of the building. We had grilled fish--so sorry the names are not familiar and English is not very clear, but I can recommend the grilled white fish and a glass of white wine!! If you want elegance and serenity, try this beautiful hotel.

Room Tip: I can only speak to the restaurant, book a table near the pool.
See more room tips
  • Stayed: August 2013, travelled with friends
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Thank Gina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlestonHotelGroup, Director Comercial at Hotel Charleston Santa Teresa, responded to this reviewResponded 1 October 2013

Thank you for sharing your review of our hotel
with the users of TripAdvisor. We are glad to hear
you found the hotel to be beautiful, elegant and serene
and that you enjoyed your meal in the rooftop restaurant.
We hope you visit us again in the near future.


Sincerely,

Ana Maria Tello

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013

We loved this hotel from the moment we walked in. The superb decoration tries to remain faithful to colonial style, the beautiful indoor garden with its fountain, lush vegetation and orchids, where delicious breakfast is served,and most of all, the rooftop swimming pool, where the old Cartagena de Indias can be seen from the refreshing poolside. The views are unmatched. The rooms are big and very comfortable, well equipped, painted in vivid colors to match the caribbean. Here air conditioning is a must, and you can adjust it to your body needs. The hotel is very near one of the main entrances of the walled city, from where you can walk the wonderful historic center. Staff are very nice and helpful, they will advise about good places to eat and feel the warmth of Cartagena, this unforgettable Colombian city by the Caribbean sea.

  • Stayed: October 2012, travelled as a couple
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1  Thank Marc_An_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlestonHotelGroup, Director Comercial at Hotel Charleston Santa Teresa, responded to this reviewResponded 29 August 2013

Dear Guest,

Thank you so much for sharing your impressions of our hotel and of Cartagena. It is a real pleasure to hear you enjoyed the ambiance, decoration, and location of the hotel and above all, the service offered by our staff. We hope to see you again in the near future!

Sincerely,

Ana Maria Tello

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

This is a magical hotel. I felt like a King. I had a wonderful time there. I recommend this place to everyone. So many excellent things: breakfast, spa, pool and so on. It was just two days, but it was a such spectacular experience.

  • Stayed: August 2013
    • Value
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Thank Jfabio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlestonHotelGroup, Director Comercial at Hotel Charleston Santa Teresa, responded to this reviewResponded 27 August 2013

Dear Guest,

Thank you for your wonderful review. We truly believe our hotel is a magical place and we are very glad you experienced it as such. Hope to see you again soon!

Best regards,


Ana Maria Tello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Charleston Santa Teresa

Address: Carrera 3 # 31-23 | Centro Plaza de Santa Teresa, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Business Hotel in Cartagena
#7 Spa Hotel in Cartagena
#10 Luxury Hotel in Cartagena
#11 Family Hotel in Cartagena
#31 Romantic Hotel in Cartagena
Price Range: £181 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Charleston Santa Teresa 5*
Number of rooms: 87
Official Description (provided by the hotel):
Hotel Charleston Santa Teresa is located whithin Cartagena's walled city, a UNESCO World Heritage site. With a privileged location that is blocks away from the Cartagena Convention Center and just minutes away from the contemporary city, the history, flavor and mystique of Cartagena are all found here, at our hotel. ... more   less 
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Also Known As:
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena

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