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“Marvelous stay”
Review of Hotel Caribe

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Hotel Caribe
Ranked #29 of 151 Hotels in Cartagena
Certificate of Excellence
Bridgetown, Barbados
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Marvelous stay”
Reviewed 9 May 2014

Every thing was perfect. The room, the beds, the food and the staff. The room was very clean and the grounds are lovely. My son and I attended the Florida Caribbean Cruise Association annual trade show in Cartagena in 2013, we had a grand time. The city is a beautiful historical place.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank baje3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this review, 14 May 2014
Thank you very much for your positive comments about our staff and service. Your enjoyable experience is our best reward. We hope to have yourself back again.
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1,384 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
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English first
Rochester, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

Hotel Caribe is my favorite hotel in Cartagena and I've always been satisfied with every aspect of it. The facilities, pool, restaurant, included breakfast, friendly staff, clean rooms, and nearness to the beach create a perfectly pleasant stay. I've stayed at several competitors because I like to try new things, but I always return to the Caribe. Also, it's within walking distance from restaurants and shopping. The only thing that could make it a little better is if the rooms had balconies.

Room Tip: Choosing a room is dependent on your preferences of view and how far you want to be from the lobby...
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  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this review, 2 May 2014
We are delighted to receive such a wonderful respond from a very good customer. Fortunately, the hotel is located so strategically that allows to move quickly to the old city, near by shops, restaurants and entertainment. The hotel staff definitely identify you as one of our greatest customers, so your visit makes them happy. We are permanently improving the facilities to satisfy our guest. Looking forward to your soon return.
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Barcelona, Spain
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 April 2014

My husband and myself went for the first time to Colombia due the literature conference that we were presenting at in the Hotel Caribe. It was centrally located to a section of downtown and a short taxi ride to the "casco antiguo". The grounds of the hotel were beautiful and the spa like feeling was wonderful. The jewlery store in the hotel is owned by a very friendly and honet proprietor. Got some jewlery there and it was the best price that was quoted to me. Buffet breakfast is worth the money. All the people at the hotel were helpful and informative.

Room Tip: The rooms that face the patio are quiet, would suggest to not take the first floor for extra privacy...
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  • Stayed March 2014, travelled on business
    • Value
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Helpful?
Thank gitanacat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this review, 2 May 2014
Thank you for your comment. In fact, the hotel location allows an easy walk around the old city and the new trendy area, almost as in a walking distance. Again, we appreciate your comments about the buffets in the hotel. The food and beverage department works permanently to improve a wide variety of meals, so our customer can find our service a very good option to try from.
Our policy on human resources working for the hotel is clear and a sincere smile will open millions doors. So, they don't spare any chance to put in practice, so the result is very warm people serving greater customers.
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Salt Lake City, Utah
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 April 2014

This hotel has a great reputation in the area, among locals and tourists. I have met several people who have loved the hotel. My personal experience was not as good as the one I had at another hotel in the area with less prestige. The hotel is considered a landmark in Cartagena, installations are very modern, outside architecture shows a colonial style. Great pool, nice rooms. I have to admit that my experience with the hotel staff was wonderful once I actually talked to them, greeted them and thanked them for what they did. It is a big hotel and sometimes staff were short and not too efficient, until you acknowledged them. The food at the hotel restaurant is not one I would recommend. I suggest you go to Avenida San Martin right outside the hotel and try some of the restaurants there. The service at the hotel restaurant was very slow.

  • Stayed March 2014, travelled on business
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Helpful?
Thank kbloem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this review, 2 May 2014
We really appreciate your comments but we regret that the experience in the Hotel wouldn't had been entirely satisfactory. Indeed, we are recognized for being the first hotel in the city. Our long history is reflected in good service and especially our people. We hope that you honor us with your visit.
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Miami Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2014

Everyone very Helpful and nice. Room was clean a looked nice . BF was excellent, plenty of things to choose . I've Stayed at many hotels in cartagena and probably the caribe hotel has the best pool in the city !

Room Tip: Choose a sea view room in the old building!
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  • Stayed April 2014, travelled with family
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Helpful?
2 Thank Lois Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this review, 14 April 2014
In fact, the Caribbean Hotel has one of the best pools in the city not only for its size but also for its special setting surrounded by lush greenery and soothing background music. From there you can also listen to the sea and endless songs of different birds. It is a true haven for relaxation. We want to give a warm thanks for your rating and for preferring us as your hotel in Cartagena.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, North Carolina
Level Contributor
189 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 10 April 2014

Stay was from 28-30 March 2014. Now I will not compare this hotel to others in the states or in other countries. That is where people tend to disappoint their selves and drop ratings. Mr Alexy Ruiz checked us in at the hotel because he spoke English. He was the sweetest and nicest throughout our stay. He provide us with materiel in English and always check to make sure we were always satisfied with service. Nayib was helpful with the bags and explained everything when he dropped us off at our rooms. The hotel reminds me of the old style meets new beach style. I enjoyed the architecture of history, but with the beach style setup. The hotel grounds are tropical and kept up. We found various animals on the property either caged or free. You would not have known they were there, except for the parrots & monkeys in the back cages. They were a little noisy at times but didn’t bother me. Breakfast was excellent here. They make omelets, egg, meats, some Colombian breakfast items, fruits, pastries, just the full works. Breakfast staff were great but more serious in nature during meal time. Check in staff, concierges, housekeeping very friendly and helpful. The only problem I had with this hotel, is I am a very picky about bathroom standards and don’t feel they were met them for me. Small mold spots were though out and a piece of paper behind the toilet stayed there before and after I left. Vent needed cleaning. One thing is they did not have was racks to hang your towel to dry after taking a shower. I used Google translate to ask for a washcloth, iron and ironing board. They are not normally stocked in the room. I would have not touched anything even if I wanted in the refrigerator. That refrigerator needed a major cleaning. I had to clean a spot to put my water bottle in there. To me the windows needed a little cleaning, but everything else was okay. I asked questions because at times, certain things had a cost associated to it, so while at this hotel I did not use the internet but the Wi-Fi was good. The room slippers were free. Upon check in you get a free drink card. But the drink was for a tropical drink that had rum in it. So I gave my drink away because I wanted a Corona or glass of wine. I did taste it and it was good but it’s not me. Plenty to do at the hotel, gym, tennis, nice pool, game room, play ground or you can cross the street to their seafood beach café or head to the beach. Overall I enjoyed my stay. Nice beach town. Would consider staying again.

Room Tip: Take one of the bus tours and the budgy ride was a little bumpy.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msworldadventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this review, 14 April 2014
We are grateful for all your comments about our staff more precisely about Alexis and Nayib., we will extend your appreciation. We are different from the other hotels for our long experience on the industry; therefore, we are constantly changing and renewing the service, the facilities and the sites, so we can need the expertise of our guest that permanently are demanding the best value for money they pay for.
We will consider each one of your observations to solve them with the areas involved. We hope to see you again as our guest.
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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 April 2014

The one thing that was amazing with the hotel wad their Olympic sized pool. I loved swimming laps! Also their staff was wonderful and helpful. Besides that the place is a little runner down. Our room had a musty smell at first that took a day or two to get rid of. We didn't have hot water and the bathrooms could have used some stronger cleaners to get rid of some mold and mildew spots. The grounds had areas where you could tell things were old. The breakfast was a good sampling of local taste and was fresh. Probably wouldn't stay again. The location was nice and near old town. Just be careful going to the beach. It is quite oppressive the vendors and the massagers. You will definitely need to be firm, but in the end you really don't relax, because of the constant hounding.

Stayed March 2014, travelled on business
Helpful?
Thank VictorM53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dpto_RRPublicas, Director de Relaciones Públicas at Hotel Caribe, responded to this review, 14 April 2014
Thank you for your comments, we are deeply regretted for your negative experience with the service at the hotel in general. We have taken your comments and delivered different meetings with the senior managers involved in the operation so they can improve the quality of the product and therefore satisfy the requirements expected by our clients. We extend our more sincerely apologies to you but at the same time, we are grateful for your information that definitely we help us to improve the level of service on a most positive scale.

we really appreciate that you indicate your name, the date of your stay and room number to make a detailed tracking to your whole queries, so thereby, we will be able to make corrections.
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Additional Information about Hotel Caribe

Property: Hotel Caribe
Address: Carrera 1 No. 2 - 87 | Bocagrande, Cartagena 130010, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Cartagena
#13 Family Hotel in Cartagena
#18 Luxury Hotel in Cartagena
#19 Business Hotel in Cartagena
#23 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Caribe 4*
Number of rooms: 363
Official Description (provided by the hotel):
Set outside the old city on the beaches of Bocagrande, Hotel Caribe, a certified ¨National Monument¨, was built in 1941 and still maintains its original five-story, 99-room Colonial structure. The resort has since added two modern buildings making it the largest hotel in Cartagena.It has 363 rooms with ocean or hotel garden-views (16 of which are wheel-chair-friendly), 4 restaurants, 10 conference rooms, a mini-zoo, tennis courts, a semi-Olympic – sized pool as well as one for the kids. The Caribe Hotel offers a first class service with lot facilities. The Caribe Hotel with three buildings and 363 rooms is considered one of the most traditional Hotel in the city, with an area of 35,000 m2 of exotic tropical trees and gardens, 5,000 being devoted to ample beaches and 30,000 to Hotel facilities. The majestic structure of the Hotel Caribe, surrounded by palms and exotic gardens, rises from the heart of Bocagrande. The Hotel has 363 rooms with different lodging options to make your stay an unforgettable experience, additional offers the finest recreational and sports facilities. We provide our guest an incredible variety of gastronomical possibilities, from the most sophisticated international cuisine to exquisite typical dishes and snacks. Our Guest may select the Catalina Restaurant, Oh Caribe bungalow, Punta Icacos garden and the pool area with a scenario for folklore reviews and theme parties. In regard to congresses, seminars, and conventions the Caribe possesses a magnificent infrastructure that includes ten meeting rooms. ... more   less 
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Also Known As:
Caribe Hotel Cartagena

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