The hotel stay was truly a pleasure. The staff attention to detail and overall service is second to none. My wife and I were impressed with how friendly and personable everyone was from the doormen to the housekeeping personnel.
The concierge staff- Camilo and Luis - took great care of us. They were incredibly attentive to making sure we enjoyed our stay.
We also had great time visiting the hotel's property in Baru with Nadia being a fabulous hostess. She has a great attitude coupled with a genuine customer service focus.
Great service and great staff make this a must stay hotel when you visit Cartagena.
- Official Description (provided by the hotel):
- Casa San Agustín is a luxury boutique hotel of 20 refined guestrooms and 10 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. This hotel offers 1 restaurant with three different environments, bar, pool-bar, pool, solarium, 1 meeting room up to 40 people, library, concierge desk 24 hours, room service and massage service in a beautiful outdoor terrace ... more less
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