After two months of backpacking my wife and I decided to upgrade from a hostel to Makondo for a hot shower and a good nights sleep. After checking in we found that the shower was cold so waited for 3 hours before asking reception why it was so. We were told that the hot water service failed the night before and it was "out of their hands". We tried to check out as we paid for a boutique hotel and services which we did not receive. The manageress refused to take responsibility and refused to refund us, we were stuck there or would lose our money. (She offered a pitiful discount and assured us the water would be hot in two days). She indignantly stated that we had already "enjoyed" the room for three hours... what a joke! The water remained cold for our whole visit. In addition the room was ridiculously small and the hotel management loitered outside the room door having an uproariously good time, dining in the tiny restaurant themselves and making so much noise that the tv could not block them out at full volume. We slept better at cheap party hostels. DO NOT STAY HERE!!! This is the first time I've ever felt cheated enough to write a review!
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