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Allure Chocolat Hotel By Karisma
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Reviews (1,043)
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All reviewsred knifeconvention centerrooftop poolwalled cityold townclock towerboutique hotelminute walkgetsemani neighborhoodrain showerjuan valdezrooms are smallthe breakfast areatop floorevery morningthe location is perfectgreat boutique
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Reviewed 12 November 2013

This is a quite remarkable hotel. When I arrived there was a problem with the booking but the way they handled it and compensated with an upgrade and other benefits was way beyond my expectation. All the staff from manager, reception,restaurant and chambermaids were friendly and efficient. After my ten days I felt part of the family. Perhaps it's a wee bit unfair to mention one individual, because they were all excellent but Cristina in Reception was an absolute gem. Nothing was too much bother and she helped me in countless ways. She is sweet, charming and may even be Miss Columbia next year!

  • Stayed: November 2013, travelled solo
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3  Thank michaelcordiner123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded 31 March 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

I am writing this review from the hotel; The hotel itself is located in the best part of Cartagena-very close to the old city and very convenient to the rest of the town. Security is also perfect. Amongst the best service and nicest people that I have come across in the industry. The hotel is extremely clean at all levels. Just read the last review regarding the pool--the pool is very very clean and they clean it once per weak; There is simply some silicon calking that is coming up from the bottom and the manager explained that it would be fixed immediately.

The entire staff is constantly seeking to please you per any request and they were extremely kind. An example, my wife slipped and fell the first evening. The hotel arranged, without my request, an ambulance and actually sent a staff member to the hospital for translation assistance. Never have I witnessed such wonderful and caring service. The manager, Mr. Francisco Lozano was an extremely professional and attentive manager of this hotel, constantly seeking to find out if the guests were happy and/or required any service(s).

I would under any circumstances love to return to this hotel and would recommend it to anyone.

  • Stayed: November 2013, travelled as a couple
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4  Thank doberman32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded 31 March 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

I stayed for a couple of nights in this hotel in October.

The rooms are nice modern and very clean. They are not very big, especially for two people but since I was travelling alone it was completely fine. The first night I stayed in a room next to the elevator, which was really noisy because you hear everybody walking by (marble floors) so the next day I changed to a room further down the hallway, perfect. Minor detail is that the shower doesn't get really hot, anf the rainshower looks great, but was fairly clogged so didnt work that well.

Rooftop terrace is great for some drinks or a relaxing lunch. The pool however was absolutely disgusting! I can't believe a hotel of this class having a pool that dirty. Water looked brownish and vague, and while in the pool you kept on stepping stuff which lay on the bottom of the pool..

Restaurant has a nice look and breakfast is ok. You can pick between some eggs, granolas, yoghurts and fruits which was just fine for me. I had dinner there once, and the food was okay. Not the best, but also not the worst. During dinner, they only serve typical colombian platters, which was nice to try.

Great thing about the hotel is the location, within 3 min walk you are inside the walled city of Cartagena. No dodgy streets whatsoever on the way there.

  • Stayed: October 2013, travelled on business
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2  Thank Aroundtheglobe15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arsenalhotel, Gerente at Allure Chocolat Hotel By Karisma, responded to this reviewResponded 11 November 2013

Dear Sir:

We appreciate your visit and comment about our pool as having the best view of the city, and upon doing our best effort to provide an excellent service for all our visitors, we have presented some inconvenience on the ground on which we are currently working hard to solve it promptly.

Again, many thanks for your comment and hope you will come back and visit us.

Best Regards

Arsenal Hotel Boutique.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013 via mobile

What a great surprise was this hotel in Cartagena. Excelent location (just outside the historical walled center), the most lovely staff – always kind and helpful –, great food and facilities (try the amazing colombian breakfast or the chef's sugestions for lunch/dinner at the hotel restaurant and enjoy a drink by the pool at the rooftop as the sun goes down). Considering everything that the hotel offers, it has an excelent price. There's no need to spend more money only to stay inside walled city.

Stayed: October 2013, travelled solo
4  Thank daniel_souza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded 31 March 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

Five minute walk to peace and luxe splendor in Cartagena. Understated, new rooms with superb baths, beds, and air conditioning. But the staff makes the Arsenal one of a kind. You'll love the attentive service at breakfast and the roof top pool with bar is wonderful. We would move in here if we could! Superb small hotel. Free wifi and reasonable prices for this level of accommodations. Loved it.

Room Tip: Avoid the noise and pushy vendors of the Old Town, but be right next door. Walk to everything.
  • Stayed: October 2013, travelled as a couple
    • Value
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3  Thank WestTexasFoodLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this reviewResponded 31 March 2014
Google Translation

¡GRACIAS!

Allure Chocolat Hotel, by Karisma le agradece por ser parte de nuestra familia

Estimado huésped

En nombre de todo el personal de Allure Chocolat Hotel, le damos las gracias por elegirnos como su opción de alojamiento en la ciudad. Nos sentimos honrados de haberlo tenido como huésped en nuestro hotel y poder acoger sus vacaciones en Cartagena.

Por favor asegúrese de estar conectado con nosotros en Facebook y agradecemos infinitamente el compartir su experiencia en nuestra página web en Trip advisor, valoramos mucho las opiniones dejadas por nuestros clientes.

Esperamos tenerlo nuevamente con nosotros para deleitarlo con nuestro servicio y poder hacer de su estadía la mejor experiencia en la ciudad

Quedando a su entera disposición me despido,

Gentilmente,
Karina Olano
Directora Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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