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“Great Place in Beautiful Cartagena”

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Allure Chocolat Hotel By Karisma
Ranked #11 of 153 Hotels in Cartagena
Certificate of Excellence
GreenLeadersSilver level
NYC
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great Place in Beautiful Cartagena”
Reviewed 14 August 2014

I got lazy with my TripAdvisor posting but had to write a review of this great property. It was the Arsenal Boutique Hotel when I stayed here in December 2013 ...but it's a great place. Super comfy bed, clean and modern public areas, and a terrific rooftop pool. Space was never crowded. Daily breakfast was included in their well appointed restaurant -- service and overall experience was upscale and personalized. Would highly recommend.

  • Stayed December 2013, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Beaurex212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allure H, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this review, 26 August 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

We're glad to see these comments and know that we have exceeded your expectations during your stay.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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801 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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  • English first
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English first
Brisbane, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 August 2014

We chose Allure Chocolat on a whim for our last few days in Cartagena mainly due to the great prices and excellent reviews and did not regret it for a second. The location is about 5 minutes walk from the old town, and very easy to find due to its proximity to the convention centre. The location also opened up the charming neighborhood of Getsamani, which had a more 'real' and lived-in feel than the old town with numerous great bars and restaurants dotted around the streets.

The hotel itself is new and in wonderful condition. The room, while small, was spotlessly clean and modern, with all the amenities one would expect from a top-level hotel. The facilities would probably beat any place in the old town simply due to the space available to the hotel - there is a large infinity pool and restaurant on the roof along with a well-stocked bar.

Additional praise must go to the staff. Without fail, all were amazingly friendly and helpful, and we were blown away when they addressed us by name on the second day of our stay.

While some may discount Allure Chocolat simply because it's not located in the old town, this would be a huge mistake - it's an amazing hotel for an incredibly good price.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank MIkhail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allure H, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this review, 26 August 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear Mr. Mikhail

On behalf of all of our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

We're glad to see these comments and know that we have exceeded your expectations during your stay.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
190 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed 7 August 2014

We spent a few days at this hotel and were very happy with our choice. While researching hotels in Cartagena we found that the ones inside the old wall were very expensive with average reviews so decided to stay at Allur Chocolate. We are so glad we did.
The hotel is a few minutes walk to the wall and gate into the old city, which is a safe walk. We also felt very safe around the hotel. Plenty of shops and restaurants in the vicinity of the hotel.
Our room was clean, bed comfortable. Free wifi, air con which you definetely need in Cartagena!
Our only complaint was that the laundry service which was very expensive so we didnt use it.
Breakfast was good, with eggs to order, arepa, fruits, yoghurt, cereal, pastries. We'd suggest providing a bit more like cold salads (tomatoes etc), Colombian caldo.
We had room service a few times and this was also very good quality.
Staff here were some of the best we have met while travelling around the world. All spoke good english. Christina on reception was always in a happy and helpful mood, she explained the area, places to go etc. All the restaurant staff were great. Quick to get orders, happy to get things. My husband was ill for a few days (we think from our visit to Tayrona park) and the restaurant staff went out of their way to help with his limited dietary options. Hotel also called us a doctor to visit which was amazing.
If we visit Cartagena again we would definetely stay here again and would recommend it to our friends as it was very good value in a good location with brilliant staff.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
6 Thank Italian_kilt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this review, 11 August 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

We're glad to see these comments and know that we have exceeded your expectations during your stay.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2014

My husband and I stayed here 4 nights in July. Location is great, less than 5 minute walk to main gate into the old walled city. Hotel is quiet despite being on a busy street. Rooftop pool and deck are lovely. Breakfast was served on the roof deck as restaurant was under renovation, lovely views of the old town. Room was very comfortable, bathroom had a great rain shower head. Cristina, the concierge is so helpful, she has great recommendations for everything - restaurants, tours, shopping, where to buy emeralds,she even arranged for someone to come and do my hair and make up for a wedding we were attending. All the staff is very friendly and attentive. We would definitely come back.

Room Tip: Ask for a room with garden views, it's a vertical garden so you see a wall of greenery a few fee...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MD951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this review, 11 August 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear guest

On behalf of all of our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

We're glad to see these comments and know that we have exceeded your expectations during your stay.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 August 2014 via mobile

Wonderful hotel, rooftop pool and friendly staff.

5 min from the Old Town Clocktower, and in the midst of the lively artistic Getsemani neighbourhood.

The concierge, Christina, was a standout, friendly, helpful and always smiling.

The pool was great, the rooms were lovely, and room 201 was quiet.
The breakfast could be improved, but there's a coffee shop across the road to make up for it.

Overall a great stay. Highly recommended.

Stayed August 2014
Helpful?
3 Thank Keshav L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this review, 11 August 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear Mr. Keshav,

On behalf of all of our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

We´re glad to see these comments and know that we have exceeded your expectations during your stay.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
89 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 1 August 2014

Allure Chocolat is fantastic. You will be welcomed by friendly staff and their "international concierge" who will send you to the best restaurants in town.

The hotel is located within 5 minutes of the clock tower, so you can't really be in a more convenient place. There are lots of restaurants and bars on the same street as the hotel and it felt like a very safe area.

The breakfast is made to order with whatever type of eggs you want as well as fresh fruit, juice, and empanadas. Lovely air on the rooftop deck.

The rooms are well equipped and super-clean. Nothing to complain of about the amenities.

There was just one problem when we checked out: they wanted to charge us an "insurance fee" that we never agreed to pay. We pre-booked online and this was never mentioned. They were fine about taking it off of the tab though.

Stayed July 2014, travelled with family
Helpful?
6 Thank 502Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this review, 2 August 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear Mr. Dave,

On behalf of all of our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

We´re glad to see these comments and know that we have exceeded your expectations during your stay.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2014

Pool is great; the rooms are very nice. The staff is not very professional but is trying to please.

The breakfast is not good at all. Skip it if you can and have something in town.

We had problems with hot the water on a couple of occasions. Once there was no water at all.

Good Wi-Fi service.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank RossPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arsenal_Hotel297476, Director Comercial at Allure Chocolat Hotel By Karisma, responded to this review, 1 August 2014
¡THANK YOU!

Allure Chocolat Hotel, by Karisma thank you for being part of our family

Dear Mr. Ross,

On behalf of all of our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena.

Your comments are very important to us because they are an opportunity for improve our service. We're sorry for any inconvenience during your stay, our staff was very attentive to your complaints.

Please be sure to stay connected with us on Facebook and we are infinitely grateful with you to share your experience at our website on trip advisor, we value the reviews left by our customers.

We look forward to hosting you to make your stay the best experience in town.

My best regards,

Karina Olano
Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Allure Chocolat Hotel By Karisma

Property: Allure Chocolat Hotel By Karisma
Address: Calle del Arsenal Nro. 8B-58 | Barrio Getsemani, Cartagena 130001, Colombia (Formerly Arsenal Hotel Boutique)
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #11 of 153 Hotels in Cartagena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Allure Chocolat Hotel By Karisma 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
An outdoor swimming pool, free Wi-Fi and chic décor can be enjoyed at the Allure Chocolat Hotel, in Cartagena de Indias. The city's convention center is located across from the hotel. Allure Chocolat has air-conditioned rooms that may feature garden or city views. All of them include cable TV, minibars and private bathrooms with free toiletries. Guests can wake-up to a daily breakfast with cereal, tropical fruit and Colombian coffee. The restaurant offers plates of grilled dishes and guests can enjoy the wine bar. Room service is available. The city's historic quarter is a 3-minute walk from the Allure Chocolat Hotel. The hotel's tour desk can offer tips for getting around the area. There is 24-hour front desk assistance and Rafael Nuñez Airport is a 15-minute drive from the property. ... more   less 
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