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“Totally recommended! Would stay there again”

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Hotel Almirante Cartagena Colombia
Ranked #47 of 157 Hotels in Cartagena
Reviewed 7 May 2014

This is a nice hotel, no luxury, but nice. Service is great, staff is very helpful, it is clean, safe, and well located. Good breakfast. Pool is small but nice. You get to the public beach by just crossing the street. It is a 5 to 10 minute taxi ride to the walled cityt (6000 pesos). Small gym with basic equipment. Very family/kids friendly.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
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Thank J_Cobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded 2 June 2014
Google Translation

Respetado Huésped,

Agradecemos su comentario en Trip Advisor, la mayor red social de viajeros de todo el continente americano.

Dando alcance a su publicación, le comento que hemos sido certificados bajo las normas y estándares internacionales BASC Versión 3 - 2008 RMS C-TPAT en su operación como: servicios hoteleros en Cartagena, Colombia.

BASC: Business Alliance for Secure Commerce (alianza de negocios para el comercio seguro)

Somos el primer hotel en el Mundo Certificado bajo estas normas y estándares,

Le invito a que nos siga prefiriendo cada vez que regrese a nuestra hermosa Cartagena de Indias, contáctenos y síganos en Twitter y Facebook.

Gustavo Buelvas
Community Manager

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128 - 134 of 1,221 reviews

Reviewed 3 May 2014

Realy nice hotel in the wonderful town of Cartagena! just flew by for the night
and hit the Bull eye will this selection. Nice Big clean rooms and centrally
located -- perfect! Nice people and staff. Can´t go wrong here!

Room Tip: Get a corner room they are bigger (I LIKE bigger)
See more room tips
  • Stayed: May 2014, travelled solo
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Thank Charle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded 2 June 2014

Dear Guest.

We would like to thank you for your comments on Trip Advisor, the largest network of travelers from around the Americas.

We constantly work to ensure all our guests maximum comfort , exceeding their expectations and ensure their loyalty through our commitment of quality and warmth in Lodging, Food & Beverage, events , Recreation , Safety and Laundry .
ISO 9001:2008 certification: Processes Lodging, Food & Beverage, Recreation and Laundry.

NTC 5133:2006 Certification in Environmental labels Type 1 Colombian Environmental Seal and Criteria for local accommodation and lodging.

BASC : Business Alliance for Secure Commerce

Certification NTSH006 : 2009 as Five Star Hotel .

Please contact us the next time You come to the beautiful Cartagena de Indias.

Sincerely,

Gustavo Buelvas
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile

We found the following mistakes in 2 days:

* One of the elevators was not working properly in the highest season of spring brake.

* room had deficiencies, A/C made humidity on the roof, bath tub was broken and water splashed out everywhere (we reported that and it took them 1 day to fix it), curtains were short and not all the window was properly covered against day light, bathroom light swich was linked to the miranda's light (the same switch turned on miranda and bathroom lights).

* in the pool area there is not enough room for everyone (it is very little), music is extremely loud, food is terrible, beverages are ok.

* There is no direct acces to the beach, you have to walk on the street to get there.
* Breakfast could be better, but it is just ok.

* Service is ok expect for some employees, Bar tender was very agresive when we asked for an upgrade in the welcome cocktail they offer (we asked for piña colada he said, NO NO!!!! IMPOSIBLE, I CAN ONLY GIVE YOU THIS ONE, YOU WANT IT OR NOT??? ) even though one of the receptionist was sitting in the bar and saw everything he did not do anything.

* I heard someone staying on one of the topest rooms complaining about a machine on the roof that was making a very loud noise, they had to ask for another room by 4 am on their first night.

In conclusion, even though though Almirante sell their selfs as a 5 star hotel. It is FOR SURE not!!!!!! It is a 2 star Hotel that would be a good idea if you plan to use the hotel only for sleeping.

Stayed: April 2014, travelled with friends
2  Thank joserubal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded 9 May 2014

Dear Guest

We take this opportunity to inform you that in order to make you feel more comfortable and provide better service, we continue with the remodeling in several areas of the hotel, this includes common areas and rooms, respecting of course the tranquility of our guests and customers .

We are a modern hotel with our internal architecture inspired by the colonial era of the beautiful Cartagena de Indias.

Our pool, located on the fifth floor, offers a spectacular panoramic view, You can see the majesty of Cartagena and the enigmatic and beautiful stone yard.

We invite you to contact us and book us when You decide to return to this wonderful city, we would be honored to serve you again and provide the best service.

Follow us on Twitter and Facebook, we will keep you abreast of all our activities.

Gustavo Buelvas
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

I resided in the Hotel Almirante for a little over a month in 2013. My first night, I was put in a tiny room with a bathroom that was tiny and lacking in appearance. I had transferred from the Hilton after a long-term stay there, and I was very sad about the downgrade when I first arrived at the Almirante. However, on day 2, I spoke with the manager and explained my long-term situation, and they put me up in the biggest room on the 8th floor. The tile on the floors was still a little cruddy looking and the linens could've used updating, but overall the room was much better. I had a large sitting area, a fridge, and a nice, very large bathroom that was all marble! The only issue was that the restaurant in front of the hotel plays live music each night from about 7 p.m. until midnight, so I was serenaded with the same song-set each night for a month. The windows are thin at the Almirante, so you will hear lots of street noise from the busy Boca Grande neighborhood, but if you get one of the larger rooms, you will have a much nicer stay. So if you're looking to stay, get as large a room as possible and bring ear plugs!
Staff are polite but a bit distanced, which was fine as a longer-term guest. I can imagine that a vacation traveler would feel that customer service was somewhat lacking.

Room Tip: Ask for the larger corner rooms facing the main strip. They may be loud but they're much nicer...
See more room tips
  • Stayed: August 2013, travelled solo
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2  Thank J F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded 9 May 2014
Google Translation

Respetado huésped.

El Hotel Almirante Cartagena ofrece a todos nuestros clientes un amplio portafolio de servicios empresariales que permiten realizar cualquier tipo de eventos, contando siempre con la asesoría de nuestro personal calificado. Disponemos de 7 salones de eventos, un centro de negocios y una sala de junta; todos dotados con tecnología de punta, internet Wifi y equipos audiovisuales.

Nuestro gimnasio, se encuentra ubicado en el quinto piso, cuenta con equipos óptimos para ejercicios abdominales, cardiovasculares, de fuerza y spinning, además con la asesoría permanente de instructores capacitados y rutinas de aeróbicos dirigidos. Abierto al público de lunes a viernes desde las 5:30 am a 9:30 pm. Sábados de 6:00 am a 9:00 pm, domingos y festivos de 8:00 am a 5:30 pm

Música variada en vivo de Lunes a Sábado desde las 6PM hasta las 10PM

Le invito a que nos contacte cuando decida regresar a nuestra hermosa ciudad y a que nos siga en Facebook y Twitter.

Gustavo Buelvas
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

The rooms are outdated. I chose to turn of the air condition and the started to drip from the ceiling. They told that they couldn't fix that. The bathroom was really old. The towels had a lot of stains and really poor quality. Even the manager acknowledged that, he told me that they were going to change those and the ones that I got they were not ok either. The area for breakfast was really small for all the rooms that they have. I always needed to wait for a table. Finally, even that I was in the 8th floor I was able to hear all the noise from the street and near bars.

  • Stayed: March 2014, travelled on business
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1  Thank Karicrosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded 22 April 2014
Google Translation

Respetada huésped

Hemos tomado atenta nota de su comentario, lamentamos la percepción que tuvo de nuestro servicio y de nuestras instalaciones.

Cordialmente,

Gustavo Buelvas
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

I stayed at this hotel for four nights, having decided to move from a hotel in Cartagena city itself.
where we had spent one night kept awake by the local and vacationing resellers. We decided to move out of Cartagena city to a place on Bocagrande in search of peaceful sleeping.
It was a good choice, we had a very pleasant room on the eighth floor, with all services.
The hotel restaurant was reasonably good, breakfast had a big selection of fruit, eggs, breads etc. though we usually chose to go in to Cartagena for all evening dining.
The staff, bellboys and restaurant staff were attentive and helpful.
If you choose to swim in the roof top pool it makes a change from the sea which is 200 meters away .

Room Tip: We enjoyed having a view of the sea. See if this is available
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Thank RAGGEDNewHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded 17 March 2014

Dear Guest.

We would like to thank you for your comments on Trip Advisor, the largest network of travelers from around the Americas.

We constantly work to ensure all our guests maximum comfort , exceeding their expectations and ensure their loyalty through our commitment of quality and warmth in Lodging, Food & Beverage, events , Recreation , Safety and Laundry .

ISO 9001:2008 certification: Processes Lodging, Food & Beverage, Recreation and Laundry.

NTC 5133:2006 Certification in Environmental labels Type 1 Colombian Environmental Seal and Criteria for local accommodation and lodging.

BASC : Business Alliance for Secure Commerce

Certification NTSH006 : 2009 as Five Star Hotel .

Please contact us the next time we come to the beautiful Cartagena de Indias, it will be an honor to continue paying the best service.

Sincerely,

Gustavo Buelvas
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

The Almirante Hotel in Cartagena is a nice option to be near to the beach.
One good point is the clean. In my opinion 5 star is too much!. Is a nice hotel but to be considered a 5 star have to improve a lot.
The location is exceptional in front of beach, but It would be nice to have a style refresh....
One important point ia that the bed was a little uncorfortable..

  • Stayed: January 2014, travelled on business
    • Value
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1  Thank Peterl1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo B, Community Manager at Hotel Almirante Cartagena Colombia, responded to this reviewResponded 17 March 2014

Dear Guest

We take this opportunity to inform you that in order to make them feel more comfortable and provide better service, we continue with the remodeling in several areas of the hotel, this includes common areas and rooms, respecting of course the tranquility of our guests and customers .

We are a modern hotel with our internal architecture inspired by the colonial era of the beautiful Cartagena de Indias.

Our pool, located on the fifth floor, offers a spectacular panoramic view, You can see the majesty of Cartagena and the enigmatic and beautiful stone yard.

We invite you to contact us and book us when You decide to return to this wonderful city, we would be honored to serve you again and provide the best service.

Follow us on Twitter and Facebook, we will keep you abreast of all our activities.

Gustavo Buelvas
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Almirante Cartagena Colombia

Address: Avenida San Martin (Carrera 2) - Calle 6 # 5-125 (Esquina), Cartagena 130001, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 157 Hotels in Cartagena
Price Range: £70 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Almirante Cartagena Colombia 4.5*
Number of rooms: 258
Official Description (provided by the hotel):
Welcome to a five star hotel in historical Cartagena. Front beach located in the Bocagrande neighborhood,Almirante Cartagena Hotel is a modern hotel with elegant rooms and common areas to enjoy, an excellent place in the Caribbean for business and leisure. New Service: Satellite Television ... more   less 
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