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“Excellent hotel”

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Radisson Cartagena Ocean Pavillion Hotel
Ranked #13 of 156 Hotels in Cartagena
Certificate of Excellence
GreenLeadersBronze level
Reviewed 19 August 2014

Excellent holiday. Ideal for visiting Cartagena. On the beach but also lovely pool. Beach calmer than beach at Bocco Grande. Staff excellent - very attentive and friendly - eager to please. Restaurant good.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Radisson Hotels
Thank Helen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Cartag... O, Coordinadora de Servicio al Huésped at Radisson Cartagena Ocean Pavillion Hotel, responded to this reviewResponded 27 August 2014

Dear Ms. Helen:

On behalf of the team of Radisson Cartagena Hotel thank you for your time and manifest your great experience during your stay.

Thank you for your compliments regarding the excellent staff, location close to a nice beach and also your comment about the food at Palenque restaurant.

We hope see you next time you visit Cartagena!!

Best Regards,

Sofia Quintero
Coordinadora de servicio al Huésped

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269 - 275 of 1,686 reviews

Reviewed 18 August 2014 via mobile

I recently stayed at this hotel for 7 days. It's clear that it just opened because lots of employees really don't know what they are doing yet. The hotel is beautiful and the rooms are comfortable. Even though it was clear that the hotel still had a learning curve to go through, I really only had 2 complaints. The wifi is terrible, barely working at all in the room, way more frustrating than useful. Palenque, the restaurant, needed a lot of work. The menu is lacking and the servers are impatient and aloof (also obviously overworked, breakfast, lunch, dinner, and late night room service was always served by the same people). We found that the restaurant 2 doors down at the Holiday Inn was WAY better. Bottom line, the whole hotel will probably improve with time but it's not quite there yet.

  • Stayed: August 2014
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1  Thank Jeremy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Cartag... O, Coordinadora de Servicio al Huésped at Radisson Cartagena Ocean Pavillion Hotel, responded to this reviewResponded 29 August 2014

Dear Jeremy:

On behalf of the team of Radisson Cartagena Hotel thank you for your time and manifest your experience during your stay.

Your comments are highly valuable for us and it help us to improve day by day to be a hotel that generates an unforgettable experience.

I want to apologize for the problem with the internet in your room and service in the restaurant which we are working at.

On the other hand, I want to thank you for your positive comment about the decoration and comfortable rooms.

Let us assist you on your next visit to Cartagena.

Cordially,

Sofia Quintero
Coordinadora de servicio al Huésped

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Reviewed 11 August 2014

My wife and I recently stayed at this Radisson and were very impressed by the excellent customer service. While the room we stayed in was not large it was clean and spacious enough for us. The breakfast buffet was very good and the lunch and dinner we had here were very good as well.

This hotel was located right on the beach and you rent a tent from a local on the beach for shade (it's very intense sun there). Also, while on the beach, be prepared for local people trying to sell you massages, trinkets and food, which is a nuisance.

We utilized the onsite transportation company, Conexion, which is very well run and worth the money for organizing your adventures to tourist spots in Cartagena. This hotel is situated about 15-20 mins from the walled city of Cartagena, in decent traffic, so you can definitely dine in the walled city, etc. Public taxi's are easily available as well and reliable.

Would stay at this hotel again and highly recommend it!

Just FYI, the Spa and Business center are not done yet. Also, wifi was spotty in our 3rd floor hotel room, it is best in the outdoor areas and in the lobby.

  • Stayed: August 2014, travelled as a couple
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2  Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Cartag... O, Coordinadora de Servicio al Huésped at Radisson Cartagena Ocean Pavillion Hotel, responded to this reviewResponded 27 August 2014

Dear Mr. Jimmy:

On behalf of the team of Radisson Cartagena Hotel we would like to say thank you, for your time and manifest your great experience during your stay.

We appreciate all your compliments regarding the excellent service, the cleanliness and size of the rooms and also your positive comments to our buffet at breakfast and lunch time of Palenque restaurant.

We are grateful for your recommendation of Radisson Cartagena Hotel!

We hope you visit us soon along with your wife.

Best Regards,

Sofia Quintero
Coordinadora de Servicio al Huésped

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Reviewed 5 August 2014

Spanking brand new! Clean and the staff provides world-class service! Sophia was the best! The pools were perfect, housecleaning was the best and the lobby service was exceptionally world,-class! Taxi service was always available ans security everywhere

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Radisson Hotels
2  Thank lesterestarejac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Cartag... O, Coordinadora de Servicio al Huésped at Radisson Cartagena Ocean Pavillion Hotel, responded to this reviewResponded 21 August 2014

Dear. Mr. Lester:

On behalf of the team of Hotel Radisson Cartagena thank you for your time and manifest your great experience in our Hotel during your stay.

Thank you very much for such excellent reviews, the staff of the hotel is willing to give 200% all the time doing what they know best, to make all our guests feel satisfied and enjoy a great stay.

Thank you for your words to all the collaborators of the hotel! Especially for the departments of housekeeping, reception and guest service.

We hope to see you very soon!

Cordially,

Sofia Quintero
Coordinadora de servicio al Huésped

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Reviewed 31 July 2014

Stayed here two nights recently. Used CC points for the room. I was a bit surprised how many points it took being in South America. When I got there I could see why. It is a beautiful, large property right on the ocean. The staff is filled with friendly people who speak excellent English (my biggest pet peeve is condescending hotel staff). It is clearly a newer hotel that is spotless and with ice cold AC pumping everywhere (Cartagena is very hot). Without asking I was upgraded to a Junior suite (think that is what it was called). The room was very nice. Its all white with some sky-blue furniture. Not my favorite colors but it was keeping up with the Caribbean near the ocean thing. Bed was great, breakfast was decent. Powerful and very nice hot showers (takes the hot water a minute or two) Wonderful place to lounge in their pool or hot tub area. Ocean is only a couple hundred yards away.

I had a bit of of a medical emergency (I won't get into much), but one pressed button on the room phone downstairs and I had 4 employees at 4am in my room in a couple of minutes. I started to feel better and declined any further medical help. I think the fact I was alone and in a foreign country added stress and made me feel worse, but when I saw the staff in my room I started to feel better and this was very appreciated. They also called a couple hours later to check on me again. Only downside is it is not really close to anything, although the closest neighborhood and Santo Domingo is a very short and cheap taxi ride. There does appear to still be some construction going on but it is very slight. I honestly would not have even noticed it if I didn't read the reviews here beforehand.

It is situated in a place I would call resort way. Big, beautiful resort type hotel after another on the ocean. This place would be great for couples or a family. Be sure to hop in a taxi to see the lovely Santo Domingo and continue downtown for a lot of action near all the other hotels and marvel at the construction of new hotels and apartments going up. I highly recommend this hotel and plan on revisiting sometime soon. They clearly took proper steps on who to hire.

Room Tip: Hydrate yourself properly before your trip here. Its hot and humid and you will lose fluids quickly...
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  • Stayed: July 2014, travelled solo
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Thank Seanp7195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Cartag... O, Coordinadora de Servicio al Huésped at Radisson Cartagena Ocean Pavillion Hotel, responded to this reviewResponded 19 August 2014

Dear Mr. Sean:

On behalf of the team of Hotel Radisson Cartagena thank you for your time and manifest your great experience in our Hotel during your stay.

I will share your comments to employees hotel who always care to make and give the best to our guests, being always attentive to your needs and requests.

We thank you for being a Club Carlson member and receive all the benefits to belong to this great family.

Thank you for your choice and hope to see you very soon.

Best Regards,

Sofia Quintero
Guest service Coordinator

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Reviewed 24 April 2014

I have stayed in this hotel several times. For leisure and business. Perhaps the best hotel in Cartagena right now. The food is awesome and the hotel is brand spanking new. Yes, they are still working on final building/decoration details in the top couple of floors but that has not been an issue for us. The quality of service has been very good.

Me he quedado en el hotel en varias ocasiones porque me gusta muchisimo. La comida es deliciosa y el hotel es nuevo. Si, es cierto que aun estan trabajando en los pisos más altos pero eso no ha sido molestia ya que el personal es muy amable.

Room Tip: If you are looking for great US type quality and are willing to pay for it, this is the place to sta...
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  • Stayed: April 2014, travelled on business
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Thank FelixAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IvanBogotaColombia, Director of Sales at Radisson Cartagena Ocean Pavillion Hotel, responded to this reviewResponded 20 May 2014

Dear Guest: We thank you very much for your valued comments, yes, we are in the process of finishing some features in our property which we expect to have them ready by the end of June 2014.
I am going to share your comments with the rest of the Hotel staff to encourage them to always strive to do better for our customers

We look forward to see you soon

Best Regards,

Iván Restrepo
Director Sales & Marketing

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Reviewed 14 April 2014

The Radisson is a new hotel in Cartagena and the upper floors were still at the finishing stage. We were very happy with the hospitality of the staffs; everyone always greeted us when he/she saw us including house keepers. The rooms are comfortable and the bathrooms are very nice with marble and rain shower. We really enjoyed the pool and spent every afternoon there to view the sunset and parachute surfers. The dining area is open and it was nice to have breakfast outdoor near the pool. Because the hotel is new, some staffs were slow at what they were doing but we are sure in a few more months, they will be top notch.

Pros: Nice facilities and staffs.

Cons: Internet a little slow in the room, windows need cleaning, not many choices on restaurants in the area.

  • Stayed: March 2014, travelled as a couple
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2  Thank NinhDzoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IvanBogotaColombia, Director of Sales at Radisson Cartagena Ocean Pavillion Hotel, responded to this reviewResponded 15 April 2014

Dear Guest: Thank you very much for your kind comments!
Indeed we are doing all our best to bring the hotel to its full array of services and atractions.
We are going to look forward to have you again as one of our most distinghished guest.

We are commited now to a full training program with all departments in order to give each and everyone of the hotel employees the best training that Radisson has to offer.

Kind regards,


Ivan Restrepo
Director Sales and Marketing

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Additional Information about Radisson Cartagena Ocean Pavillion Hotel

Address: Carrera 9 No 22 - 850, La Boquilla | Carrera 9 No 22 - 850, La Boquilla, Cartagena, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 156 Hotels in Cartagena
Price Range: £81 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Cartagena Ocean Pavillion Hotel 4*
Number of rooms: 233
Official Description (provided by the hotel):
The hotel offers 233 Rooms with views of the Caribbean sea and the lagoon; junior suites and master suites, business center, Restaurant,Lobby Bar and bar overlooking the Colombian Caribbean ocean, kosher cuisine, outside swimming pool overlooking the sea, WIFI in all hotel areas, Hotel guests will enjoy beachside water sports, pool activities. For gatherings and events, the hotel offers 10.977 Square feet of meeting space distributed in 9 conference room areas, ballroom for 720 attendees, 7 multi-use additional meeting rooms, high tech audio visual equipment, and outdoor space for large events, congresses and meetings.The concept of the Hotel meets the needs and responds to the sensibilities of the contemporary well traveled, national and international tourists, a themed ocean side resort hotel where the emphasis lies on issues relating to sea and life within the Colombian Caribbean, highlighting the richness of its socio-cultural expressions, providing its guests with accommodation, entertainment and culture all in one. ... more   less 
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