As soon as we arrived, I noticed that it was much louder, darker and and crowded in the lobby area than I'd hoped for. Although my first impression wasn't the greatest, as long as the rooms were nice, I knew I would be fine...unfortunately we never quite made it to that point. After the receptionist had a difficult time finding our reservation, we were taken to another area past the pool to figure out the situation.
It would be a bit of an understatement to say that my friends and I were pretty upset that the hotel staff decided to increase the price for the room, stating that we would all have to purchase the all-inclusive package at a higher rate. Even though they found our reservation (we also showed them print outs of our reservations and the e-mail confirmation), they simply would not budge and told us that we would have to pay the higher price.
I could even understand if they had overbooked our room, but they had rooms available and simply refused to honor the confirmed price. Their attitude essentially came down to "take it or leave it" and so we left.
In all my years of travel before and since, I have yet to come across such poor 'customer service' in the hotel service industry.
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- Also Known As:
- El Dorado Cartagena
- Hotel El Dorado