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Traveller rating
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All reviews rooftop pool walled city old city excellent hotel i highly recommend this hotel rooms are beautiful perfect location the entire staff visiting cartagena concierge jorge cartegena boutique
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Reviewed 25 January 2017

The staff don't go out of their way to help. I asked to extend my stay. They told me they wouldn't know if there were rooms available until next day despite several rooms available online. They never followed up so I booked at the Santa Clara around the corner. The service there was so much better at Santa Clara it was amazing. Had to seek out people at pool to get a drink or food at pool. At. Breakfast the servers only come if you call them. They don't circulate or even look at you. So if you want more coffee forget it. It's a lovely quaint place but the. Service is just mediocre. The difference between it and the Santa Clara's service was stark.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank T2295CLjamese
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BastionLuxuryHotel, Manager at Bastion Luxury Hotel, responded to this reviewResponded 29 January 2017

Dear guest,

Thank you for choosing Bastión as your hotel in Cartagena and for sharing your experience with this community.

For us the most important is the wellness and the entire satisfaction of all our guests, for this reason we appreciate your comments and we will consider them in order to improve our services and become better.

We look forward to welcome you again on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2017

The hotel was fantastic! The food was very good and the service, impeccable! We would stay here again. I must add that the complimentary breakfast was delicious. We ate breakfast at Pasteleria Mila in the past, but no reason to when staying at Bastion Luxury.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank meganelizabethc2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BastionLuxuryHotel, Manager at Bastion Luxury Hotel, responded to this reviewResponded 29 January 2017

Dear guest,

Thank you for choosing Bastión as your hotel in Cartagena and for sharing your experience with this community.

We feel very happy and proud to know that your stay was excellent and you could enjoy our beautiful facilities, our delicious gastronomy By Rausch and our customer service, which is the key to guarantee you a memorable experience and create your fidelity. We will share your comments with the staff to motivate them and become better.

We look forward to welcome you again on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2017

Great Hotel! Great Food! Great Location! I would recommend this hotel to anyone who wants to visit Cartagena! This hotel is within walking distance to all the great restaurants and bars. The staff is extremely nice. Jorge and Jose from the restaurants were extremely helpful!!!

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Juli R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BastionLuxuryHotel, Manager at Bastion Luxury Hotel, responded to this reviewResponded 29 January 2017

Dear guest,

Thank you for choosing Bastión as your hotel in Cartagena and for sharing your experience with this community.

We feel very proud to know that your stay was excellent and you could enjoy our beautiful facilities, gastronomy and service, which is the key to guarantee you a memorable experience. We will share your comments with the staff to motivate them and become better.

We look forward to welcome you again on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2017

This was a fantastic hotel in a great location. Bastion is in the middle of the old town and within walking distance of fantastic restaurants and bars. The staff was very helpful and knowledgeable and recommended great places to visit and beautiful restaurants.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 741renatom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BastionLuxuryHotel, Manager at Bastion Luxury Hotel, responded to this reviewResponded 29 January 2017

Dear guest,

Thank you for choosing Bastión as your hotel in Cartagena and for sharing your experience with this community.

We feel very proud to know that your stay was excellent and you could enjoy our beautiful facilities, gastronomy and service, which is the key to guarantee you a memorable experience. We will share your comments with the staff to motivate them and become better.

We look forward to welcome you again on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2017

The hotel is in such a great location, walking distance to all shops and restaurants. The decoration is a mix of classic Colombian with modern sophisticated touches. My favorite part was the rooftop pool, where we spent most of our time after long days of site seeing. The breakfast is fantastic with fresh juices and the buffet had a variety of food that was all good and delicious. The only reason why it's not rated a 5 was that the walls leaked a bit of moisture during heavy downpours.

Date of stay: November 2016
Trip type: Travelled with friends
1  Thank islandtropic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BastionLuxuryHotel, Manager at Bastion Luxury Hotel, responded to this reviewResponded 30 January 2017

Dear guest,

Thank you for choosing Bastión as your hotel in Cartagena and for sharing your experience with this community.

It is with kindness that we want to thank you for such wonderful comments after your stay with us. We feel very proud to know that you loved our beautiful pool, beautiful facilities and our delicious gastronomy, all are key points to guarantee you a memorable experience.
We will share your comments with the staff to motivate them and become better.

We look forward to welcome you again on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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