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“Where do the 5 stars come from”

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Hotel San Fernando Plaza Medellin
Ranked #16 of 104 Hotels in Medellin
GreenLeadersPlatinum level
Road Town, Tortola
Level Contributor
129 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Where do the 5 stars come from”
Reviewed 13 August 2014

I was told this was a leading hotel in Medellin. Golly is it? It proudly displays 5 stars over its check in desk and a on a "tick the box" rating may be it is. However to me it rates may be three stars. The lobby area is cheap and tacky as is much of the advertising type signage around it. The restaurant is drab and the food ok but not good. My room was clean and spacious, but nothing up market to suggest a five star rating. The reception was overwhelmed with some sort of block booking arrival by coach, when trying to check out, and with a flight to catch a very aggressive approach finally got me some attention. I can live with it as an overnight on a business trip. If I were staying longer I would look elsewhere.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank marcus w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderBalzan, Guest Service Office at Hotel San Fernando Plaza Medellin, responded to this review, 11 September 2014
Dear guest,
Thank you for your comments, right now we are working on each point in order to improve service.

Please, take into account that August is the month where we (as city) celebrate our Feria de las Flores, the entire city is dressed with flowers everywhere and so do we. If you visit us in any other month of the year you're not going to find this kind of stuff.
We also hope you understand that in a business hotel like ours, big groups of people arrive for conventions and events, (this is not an excuse but a simple explanation).

This year we were awarded as COLOMBA'S LEADING BUSINESS HOTEL at the World Travel Awards, as well as many others.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Sao Paulo, SP
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 July 2014 via mobile

Even though it is an expensive hotel, there are lots of amenities that justify it: nice breakfast, swimming pool, friendly staff, spa, gym and sauna. It is well located and there are taxis waiting for you outside whenever you need, it is a good pick for a business visit.

Stayed July 2014
Helpful?
Thank carlosbiazotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderBalzan, Coordinador de Guest Service at Hotel San Fernando Plaza Medellin, responded to this review, 31 July 2014
Google Translation
Apreciado huésped
Gracias por sus comentarios.
Nos llena mucho de orgullo saber que cumplimos con las expectativas de nuestros huéspedes.
Nuestras tarifas pueden parecer altas, pero somos uno de los hoteles ejecutivos con mejores calificaciones de la ciudad, estamos ubicados en un punto de alta valorización, además como usted ha podido disfrutar, tenemos una zona húmeda para relajarse y un restaurante que ofrece Alta Gastronomía.
Nos sentimos felices de que haya disfrutado su estadía, esperamos tenerlo pronto de nuevo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kihei, Hawaii
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 July 2014

Hotel San Fernando plaza is a great hotel with great food and very nice rooms. The staff is very friendly and eager to help and many speak good English. The spa here has great services and the prices are very reasonable. The breakfast buffet every morning is nicely done and has many options for you to choose from. This restaurant at night is incredible and the very large menu has some incredible food on it which turned out to be some of the best food I enjoyed the whole vacation in Colombia. The separate foie gras menu was very impressive. I will stay here again next time I am in Medellin. I recommend it highly!

  • Stayed May 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank richard l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderBalzan, Guest Service Office at Hotel San Fernando Plaza Medellin, responded to this review, 31 July 2014
Dear guest
Thanks for your comments, we are most than pleased to know you and your family enjoyed your stay and even more when we see how much you liked the great Foie Gras Festival at our Restaurant.
It will be an honor for us to see you here again, please, feel always welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 July 2014

I stayed here for two nights while in town for a conference.

The pluses:
-clean, comfortable rooms
-amazing views of the city from throughout the hotel
-reliable wifi (which is a big plus considering how hit or miss wifi can be)
-good AC/water pressure
-very good service
-affordable rates
-good location

The negatives:
-bed has a plastic-y thing under the sheets and isn't as comfortable as it could be
-leaky sink (in my room anyway)
-the food in the restaurant is not great
-thin walls

Overall, for a short business trip, it's a good place to stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beach_Seeking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderBalzan, Guest Service Office at Hotel San Fernando Plaza Medellin, responded to this review, 4 August 2014
Dear guest
We would like to thank you for your comments and we are pleased to know you've enjoyed your stay at our hotel.
It is part of our quality policy to consider our guests' comments to improve our service. Rest assured your comments will be taken into account.

We welcome your next visit.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 June 2014

I have stayed at this hotel, and frankly it has taken a step back ffrom previous. the rooms are clean and modern, internet functions well, no outstanding complaints per se, other than a malfunctioning toilet making noise all night. but the service and attention is down a bit from previous trips. a hotel cannot rest on past reviews. this one needs to get bback on track if it wants to regain with me its excellent rating. it is run by the same group as the Medellin Dan Carlton.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderBalzan, Guest Service Office at Hotel San Fernando Plaza Medellin, responded to this review, 1 July 2014
Dear guest
Our main interest is to provide memorable service experiences, we have always targeted that our guests check out feeling satisfied and coming back again like home.
We regret what happened in his last stay, we will work together across all departments so such situations do not occur again.
We hope to see you very soon and will be a challenge for us to exceed your expectations.

Thanks for your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providenciales
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 June 2014

My Mom and I stayed here for 9 days, following a surgery at a Medellin Clinic.

From check-in to departure our stay was very smooth.

Lovely clean rooms with an incredible view of the city. Medellin resembles a vast city dropped into the middle of an oasis - stunning, so we loved the huge landscape views from our room.

Service and food was impeccable!!!

We enjoyed many meals via room service which were a wonderful standard - restaurant quality. The food is so delicious we found it a hard decision to dine out of the hotel. Breakfast was incredible and did not even nearly get bored of it - even after 9 days. Faber and Orlando gave us very special treatment, thank you both.

Perfect location for everything - 2 malls in easy walking distance.

Loved the complimentary granadilla in the lobby - what a lovely gesture.

Thank you Johny at front desk and thank you to all the team.

We will return at some point soon.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelley r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderBalzan, Guest Service Office at Hotel San Fernando Plaza Medellin, responded to this review, 1 July 2014
Dear Guest
We are proud to have met your expectations. In the past 7 years we had adopted a quality policy that is based on continuous improvement and this element allows us today to provide one of the best services in town.

Feel always welcome here like home, and we hope to see you soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denver, colorado
Level Contributor
66 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 June 2014

This hotel was voted the best business hotel in Medellin and for business men it may be just fine, but for a solo traveler on holidays it has some very real drawbacks. First the construction—the room walls are much too thin so that I could hear my “neighbor” drop his toilet seat or cough—neither one a pleasant sound in a hotel! Secondly, the pool was closed during the time I needed it to teach swimming to a local resident. The front desk wanted to charge me $25 for my guest and had NO idea of the pool maintenance closure. When I told them that the pool was closed hey told me to walk two blocks and swim at another hotel because the pool had “maintenance” problems. At the time I was asking for the pool there was NO one working on it and the water was clear.

Thirdly, at the restaurant I was given only ONE glass of water and the waiter, a pompous-looking man, did not pour me another glass, but refilled the water glass of the Spanish-speaking guest who was seated at the table next to me! There were only two tables occupied at this hotel restaurant. The asparagus soup was very thin and watery with floating cheese that smelled like old, wet gym towels! The fettuccine was excellent, but I left no tip because of the rudeness of the waiter.

Finally, The front desk makes many mistakes and frequently provides bad information, not knowing what is going on in their hotel. Checking out takes much too long and again, there were problems with my bill that needed to be corrected. Go somewhere else.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coloradoclimber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel San Fernando Plaza Medellin

Property: Hotel San Fernando Plaza Medellin
Address: Carrera 42 A No.1-15, Medellin 0000, Colombia
Region: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Medellin
#7 Luxury Hotel in Medellin
#8 Spa Hotel in Medellin
#10 Business Hotel in Medellin
#10 Romantic Hotel in Medellin
#14 Family Hotel in Medellin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel San Fernando Plaza Medellin 4*
Number of rooms: 167
Official Description (provided by the hotel):
Welcome to the most modern and exclusive hotel in the city of Medellin; "City of Eternal Spring." The San Fernando Plaza Hotel is for foreigners and executives, the first choice when visiting this beautiful city. The hotel located in the area known as the "Golden Mile" (On Avenida Poblado) within Centro Financiero y Cultural San Fernando Plaza; widely considered the most exclusive area in the Antioquian Capital. With all of the architectural and technological offerings of a 5 star hotel, our elegance and excellent taste can be seen everywhere you look. From the actual facilities, to our dedicated staff, you can see the quality. Our 167 luxury Colombia accommodations at Hotel San Fernando Plaza are comfortable and cozy. Near our Lobby, guests can enjoy a relaxing moment in our Piano-Bar after a long day of work. For more services, come to the eighth floor and enjoy our spa, pool, massage room, gym, steam room, sauna, solarium and an exquisite Medellin restaurant serving our newest French menu. ... more   less 
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Also Known As:
San Fernando Plaza Medellin

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