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“Its simple the Best!!!!!!”

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NH Collection Royal Medellin
Ranked #4 of 110 Hotels in Medellin
Certificate of Excellence
Reviewed 3 August 2012

Room 506 great view, the hotel Staff are awesome , they give their best to consent you, great location Santa Fe mall its 1 minute walking, excellent design its my 4th time in Medellin and this Hotel its by Far the best in Medellin

  • Stayed: August 2012
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Thank JoseGarcia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 12 September 2012

Dear Guest.
Our gratest goal is your complete satisfaction. Thanks a lot for such generous comments about us.
Thank you very much for giving us the opportunity of being your Host.

Yours Faithfully.
JUAN PABLO CORREA
CUSTOMER SERVICE MANAGER

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Reviews (776)
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334 - 340 of 776 reviews

Reviewed 23 July 2012

I stayed with my GF for the weeknd 2 nights in the highest floor. We had the best view of the city. Shopping centers are very near by walking distance. Metro station is near (5 min.) but you have to take a taxi.

We were greated excellent, asked for my room to be decorated and it was. High quality breakfast and the poolside area was very nice too.

The staff was super nice, always atending our needs super fast. I would recomend this hotel to everyone.

Room Tip: Top floors have obviously the greatest views.
  • Stayed: July 2012, travelled as a couple
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Thank Nykogut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 24 July 2012

Dear Mr. “Nykogut”

For all the team members of our service staff, it is very rewarding to receive positive comments as the one that you posted.

Thanks for taking the time to write about your experience in the hotel, thereby thousands of TRIP ADVISOR users can get information about our quality and the advantages of our surroundings, and privileged location.

Hope to have you again soon.

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Reviewed 2 July 2012

The Medellin Royal is a really modern, clean and classy hotel located in the nicest part of Medellin. The rooms are spacious and mine had amazing views of city (room 910 !!).

There is also a nice swimming pool and two jaquzzis by the side. A nice bar and restaurant also help make this an excellent hotel.

I paid around $150 USD a night which I thought was a decent price. Although Colombia is way safer than its stereotype suggests, I find it always best to be on the cautious side and for Medellin I would suggest you stay in one of the nicer hotels (like the Medellin Royal) in the Poblado Neighbourhood.

Opposite the hotel is the Santa Fe Centro Commercial which is full of shops and restuarants. About 5 mins taxi drive away is Parque Lleras which is full of bars and clubs and probably the best place to go at night (is perfectly safe). The hotel can help arrange taxis if you dont feel like flagging one down on the street.

I did however have a problem which I did not find acceptable. The wifi barely worked for the whole two days I was there and when it did work it was impossibly slow, rendering it pointless. I complained 3 times to the front desk and our "floor manager" but nothing was done. It was suggested to me that the problem was with my iPad, but I had just come from a business trip visiting 5 different countries in the region and had no problems whatsoever in hotels, restaurants and airport lounges. When travelling on business internet access is vital, so felt very let down by the Medellin Royal. Would have given 5 stars had it not been for that.

Room Tip: If you like good views ask for one higher up (I had 910 and it had a great view of the city, better...
  • Stayed: June 2012, travelled as a couple
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3  Thank NigelTufnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2012

Dear Mr. “NigelTufnell”

It is for all the members of the work team, a great honor to receive opinions in which our guests share with all the users of trip advisor their experience, including the good and not so oif our service and location.

Thanks for talking the time, to post your experience.

The departments of maintenance and communications are working to fix minor problems of interference that are causing multiple situations as the one you described.

We hope that in the near future we can have the chance to host you again here in the best hotel of Medellin.

Esteban Gonzalez C.

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Reviewed 14 June 2012

Santafe shopping center across the street, Oviedo shopping center and Panamericana library just 1 block away. We have stayed twice to celebrate our wedding anniversary and hotel rooms have had 2 rooms, 2 LCD TVs, and a really nice bathroom. Pool area is perfect to have a drink and relax taking the sun. Breakfast and dinner are great. We used the Spa once and we really enjoyed their services. You can take a walk north and just two blocks away there it is Rio Sur, where you will find nice restaurants, bars and discos, right next to Hard Rock Cafe Medellin.

Room Tip: Try to choose Two room bedrooms
  • Stayed: July 2011, travelled as a couple
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1  Thank Mau151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 19 June 2012

Dear “Mau151”

First of all, in behalf of all the work team members we want to thank you for taking the time to share your opinion of our service and the advantages of our surroundings.

Sure indeed we are located in a very privileged spot of the Poblado neighborhood. Excellent restaurants, night clubs and bars are among the options that we have just walking distance from the hotel.

We hope to have you here for a third occasion, to celebrate your anniversary.
Medellin city and the kindness of our staff awaits for you to have another opportunity to give you an excellent service.

Esteban Gonzalez C
Costumer Service

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Reviewed 12 June 2012

This upper class hotel has everything you need. The personal are super efficient and friendly. The Santafe shopping center is conveniently situated across the road.

  • Stayed: June 2012, travelled on business
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1  Thank silage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 14 June 2012

Dear Mr. “Silage”.

For all the work team members it´s very satisfactory to receive positive comments as the one you have posted.
What you share with TRIP ADVISOR users, its true our personal its trained to be friendly and courteous. Our surroundings are an added value for the guests, because they can have excellent entertainment, restaurants and bars.

In the service industry, is very common that when costumers or guests receive an excellent product, the provider rarely gets congratulations for the effort.


Esteban Gonzalez Calle

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Reviewed 26 May 2012

This is my third time at the hotel, and I was less impressed this time.
On the positive side, service is fantastic, the location is good and quiet yet central, the bed is comfortable, and breakfast is great.

As a vegetarian, there are major limits with the restaurant. Despite the magnificent fruits and vegetables available in Medellin, they have only a few veggies at the hotel, and oftentimes the fruit was not ripe. If you like meat, this won't be a problem.

Amenities at the hotel are poor. Although they claim to have a gym, it is tiny and unusable. The pool area is limited. There is no business centre, just a three weak computers in a dark area that is part of the bar.

Cleaning service is weak, other people's hairs swished around the floor.

Overall, it is a good place, and may be the best in this city that has limited hotel options. Other good ones are the Hotel Dann (although it needs to be renovated, amenities are great), and the Estellar Milla de Oro.

I paid $180 for a suite with two rooms. Compared to hotels in other Colombian cities, value for this hotel is weak.

  • Stayed: May 2012, travelled on business
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3  Thank walNorthAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 28 May 2012

Dear Mr.” walNorthAmerica.”.
When a costumer that is frequent using our services, takes the time to write about the experience that they have with us, we appreciate the opinion an take very seriously the issues that we can improve.
Our mayor strengths as you wrote is our fantastic service, our location and de breakfast buffet.
The other issues, of course that there will always be room for improvement, the area of customer service is committed to share this information with the executive board of the hotel so your observations can be useful in our continuous improvement plan.
I highly recommend you for future occasions to negotiate your rate directly with our sales department, you can contact us and we will be more than willing to serve you
We hope to have you again her in the Hotel Medellin Royal

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Reviewed 13 May 2012

It was totally awesome from all points except the price. I was on tight budget so so moved to another hotel nearby after a night.

But i had a wonderful one night stay. Rooms were perfect, clean conformable and breakfast was mind blowing.

  • Stayed: May 2012, travelled on business
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2  Thank Rana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 15 May 2012

15/04/2012

Dear Mr. “ranajunaid”
First of all we want to thank you for taking the time, to share your opinion with thousands of users in TRIP ADVISOR
The rates that we have are according to the level of service and quality of the Hotel.
When foreign costumers buy thru de internet they get an international fee that is operated by intermediaries, which can be the cause of a higher price than the one that we offer directly if you book with us.
Medellin is one city in which all rates in the hotel industry are very similar, tough we know that ours is among the rates of the top hotels in the city.
We feel very pleased to hear that you liked our Breakfast Buffet and the room.
You are welcome to contact us, in further occasions in which you are returning to our beautiful an welcoming city of Medellin

Esteban Gonzalez Calle
Customer Service

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Additional Information about NH Collection Royal Medellin

Address: Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
Region: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Medellin
#1 Spa Hotel in Medellin
#1 Romantic Hotel in Medellin
#1 Luxury Hotel in Medellin
#5 Family Hotel in Medellin
Price Range: £48 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Royal Medellin 4*
Number of rooms: 134
Official Description (provided by the hotel):
This Luxury Hotel with the ultimate expression of design and technology is an excellent choice for business and tourism travelers. Ideally located in the heart of El Poblado one of the most prestigious areas of the city at walking distance from Santa Fe and Oviedo Shopping malls. Our 125 rooms and 9 suites are equipped with all the ingredients to guarantee an enjoyable stay. In addition to our excellent facilities we offer a friendly atmosphere and a warm smile. Our clients benefit from the comforts and technology of our modern Business Center and our versatile Meeting Rooms. The Medellin Royal Hotel Service include a relaxing Spa and fitness center swimming pool free parking dry cleaning service and 24-hour room service. Enjoy in our restaurant the best Neo Latina cuisine that blends the delicate fusion flavors of Colombia and the International processes. The Bar with a panoramic magically green view creates an enjoyable mood for a meeting or a relaxing drink. ... more   less 
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Also Known As:
Medellin Royal Hotel Medellin

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