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“Excellent value and service”

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NH Collection Royal Medellin
Ranked #3 of 110 Hotels in Medellin
Certificate of Excellence
Reviewed 25 December 2013

* Value - For what we paid (USD100/night), this was a great hotel.

* Service - The staff was super helpful. Sara in particular went above and beyond to get us the activities we were looking to do.

* Location - It's walking distance to a bunch of restaurants and shopping. It's about a 5 min drive from the Parque Lleras neighborhood where there is a lot of nightlife.

* Rooms - clean and well maintained but no frills.

  • Stayed: December 2013, travelled as a couple
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Thank CKnyc736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 9 January 2014

Dear guest,

Thank you very much for comment.We are glad to know that our service reached your expectations and hope to serve you back someday. Sara will be pleased to hear from you.

Sincerely,

Marilu Mora E.

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286 - 292 of 786 reviews

Reviewed 15 December 2013

I stayed at this hotel for a second time and liked it even better than the first time. The hotel has a bit of a minimalistic look in the rooms, but they are comfortable and everything works. Overall I found the service to be quite good. One day we stayed in the room till 5 PM and did not expect the room to be serviced at that late hour, but when I returned around 9 PM they had serviced the room nonetheless. I must say I do not recognize the comments about the hotel being noisy. My room was super quiet. The pool is very nice, but the long list of do`s and dont´s seems to discourage many guests as hardly anybody uses it. The breakfast is nice, although in general they are not too fast serving coffee. But once they do, the service here is also very friendly. All in all I can really not say anything negative about the Medellin Royal.

  • Stayed: December 2013, travelled as a couple
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Thank Bonairetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 16 December 2013

Dear guest,

We are really happy for your lovely comments and we are pleased that you felt comfortable in your room.

We are really sorry about the incident with your room, and we already checked with our housekeeping manager about the issue so that never happen again.

Sincerely,
Marilu Mora E.

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Reviewed 29 November 2013

This hotel is comfortable, well located (just next to the huge Santa Fe Mall and within walking distance of the Metro) and quiet. The staff are all delightful and the breakfast (outside on the patio!) is good, particularly the fruit. We ate in the restaurant a couple of times and were pleasantly surprised by the quality of the food. The bar was fun, without ever getting overcrowded. The free wifi worked well. The shower was a bit funky and the towels could have been plusher, but these are minor quibbles.
However, a word of warning, which is why they don't get 5 stars. We booked a taxi through the hotel to collect us from the airport, but it never turned up. Just as well we speak Spanish and could sort this out. It turns out the person who took the taxi booking at the hotel never actually contacted the taxi company. They apologised a lot for this, but some form of discount or fee waiver would have been the best way to handle it; this did not happen. A shame, as I would have been REALLY pleased if they had and would definitely stay there again and give them a top rating. As it is I am not so sure. There are alternatives in the same price range which would not make such a mistake.

Room Tip: The views out of the front side of the hotel (odd numbered rooms, I think) have the best views.
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  • Stayed: November 2013, travelled with family
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3  Thank BrianGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 16 December 2013

Dear guest,

We are really greatful about the good comments, we appreciate that you liked our service, facilities and breakfast.

We apologize about the towels, we are currently working with our housekeeping department to solve the issue.

On the other hand, we are really sorry about the transportation incident, it was a missunderstanding with the transportation service provider, we have taking the corresponding actions so that this doesn't happen again.

Sincerely,

Marilu Mora E.

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Reviewed 22 November 2013

This was a very nice hotel in a safe part of the city. The staff are amazing, extremely polite and professional. They really try to please you and make your visit enjoyable. The food was excellent. The pool was nicely heated and great for doing laps. It was a little strange getting towels from the restaurant, and swimming beside it, but nobody seemed to think it was unusual. Hot tub was not very hot. Rooms are spacious and very clean. No coffee makers, but they have a mini fridge and great WIFI, which was free. Breakfast was included and it was excellent! The fruit and fruit juices are absolutely amazing. So is the coffee! There are plenty of restaurants in the area, and fabulous malls. I would recommend this hotel and I would go there again.

Room Tip: City side has great views.
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  • Stayed: November 2013, travelled on business
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Thank Bunny59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 29 November 2013

Dear Guest
Thanks for taking the time to comment. Our staff will be glad to hear from you and your lovely comments.

Sincerely,

Marilu Mora E.

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Reviewed 14 November 2013

Superb, no-hassle, classy hotel with impeccable service. Possibly the most comfortable bed I've ever slept on. Gorgeous outdoor lap pool (not just the dip-to-cool-off kind of pool). Staff was magnificent. When we register as a same-sex couple at hotels in the Americas we often get the "Una cama?" question (i.e., "Just one bed??") over and over. Not here: front desk staff did not skip a beat. Not being Mall People, the proximity to a mall seemed inconsequential. But when we needed an ATM and to buy some clothes, the ultra-modern Santa Fe mall was just a one-block walk away. Best feature of the hotel: Achilles, the Giant Schnauzer ever-present in the lobby. An incredibly unique touch and a great symbol of the overall experience at this very fine hotel.

Room Tip: Probably the higher the better, given the street noise (just from cars).
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  • Stayed: November 2013, travelled as a couple
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Thank HTMurgatroyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 17 November 2013

Dear Guest:

Thank you very much indeed for such a lovely comments. We feel really glad to know that our service reached your expectations. Our staff will be pleased to hear from you.

We hope to be your first option on your next Medellín´s visit.

Sincerely,

Marilu Mora E.

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Reviewed 12 November 2013

This hotel lives up to its description and you get exactly what they've advertised. The service is easy and friendly and most of the employees speak some English if you don't speak Spanish. The rooms are clean, modern and spacious with views of the city or the pool. The bar and lounge area are relaxing, comfortable and quiet. They have a happy hour with beer and wine, but cocktails are expensive. They have a clean and pretty outdoor pool that's great to swim laps. The gym has a variety of machines and the door is open so it feels like you are outside. The breakfast buffet is plentiful, nutritious, and good. We used their car service several times and were overcharged for one of the trips. We told the girl in charge it's bad practice to overcharge tourists, unnecessary. You can easily walk over to the huge shopping center in about 6 minutes and shop or eat at one of the many restaurants. We were adventurous and walked to the Zona Rosa in about 25 minutes. (short cab ride) We also walked to the nearest metro stop in about 15 minutes to go into centro and to connect to the cable cars.

Room Tip: Ask for a room with a city view. You can hear some of the traffic below so ask for a room above the...
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  • Stayed: November 2013, travelled as a couple
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Thank Marcia74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 13 November 2013

Dear Guest:

Thank you for your comments about your recent visit, we are pleased to know that our installations and services are up to par with your expectations.

We sincerely apologize for the incident with the car service, we have addressed the matter with the respective department in order to avoid similar situations in the future, your comments help us grow and give us valuable information to improve our services.

We hope that you stay with us on your next visit to Medellín.

Regards,

Marilu Mora E.

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Reviewed 27 October 2013

Our rooms: we changed after the internet connections wireless as well as with cable did go down every minute... After the change the situation was not better.
Other rooms on the 10th and 7th floor towards the city were extremely noisy. The windows don't close right and you see the curtains moving. We did not sleep very well... so ask for a room facing the pool area that may be quieter.
The rooms are ok... nothing special.

Breakfast was also only on the okay side, the breakfast service a little slow. The buffet lacked a little variety.
The breakfast area needs some change of decoration, style and just looks a little cheap.

I had thought the hotel would be better...

Room Tip: because of noise get a room on the pool side of the hotel
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  • Stayed: October 2013, travelled as a couple
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Thank fll63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this reviewResponded 13 November 2013

Dear Guest:

Thank you so much for your review of our hotel. Please accept our apologies for falling short of your expectations on some aspects of your stay. We assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Regarding the noise, we would like you to know we're currently working in sound isolation in order to provide quieter rooms.

Sincerely,

Marilu Mora E.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Collection Royal Medellin

Address: Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
Phone Number:
Region: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Medellin
#1 Romantic Hotel in Medellin
#1 Luxury Hotel in Medellin
#1 Business Hotel in Medellin
#5 Family Hotel in Medellin
Price Range: £50 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Royal Medellin 4*
Number of rooms: 134
Official Description (provided by the hotel):
This Luxury Hotel with the ultimate expression of design and technology is an excellent choice for business and tourism travelers. Ideally located in the heart of El Poblado one of the most prestigious areas of the city at walking distance from Santa Fe and Oviedo Shopping malls. Our 125 rooms and 9 suites are equipped with all the ingredients to guarantee an enjoyable stay. In addition to our excellent facilities we offer a friendly atmosphere and a warm smile. Our clients benefit from the comforts and technology of our modern Business Center and our versatile Meeting Rooms. The Medellin Royal Hotel Service include a relaxing Spa and fitness center swimming pool free parking dry cleaning service and 24-hour room service. Enjoy in our restaurant the best Neo Latina cuisine that blends the delicate fusion flavors of Colombia and the International processes. The Bar with a panoramic magically green view creates an enjoyable mood for a meeting or a relaxing drink. ... more   less 
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Also Known As:
Medellin Royal Hotel Medellin

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