I stayed at the Hotel Florencia Plaza for nine nights the end of August and highly recommend.
Anders (I hope I have the spelling right) is the manager and fluent in English. He and all of his staff were most professional, gracious and very helpful. Not all of the staff is English speaking, but with knowing just a little Spanish or English it is very easy to communicate.
I was able to make my reservations on-line and follow-up correspondence by email was very prompt, and the Hotel was able to arrange a driver for an airport pickup at a very reasonable rate.
The Hotel is in a convenient location just a few blocks from Parque Lleras, off of Calle 10 where there are a wide variety of restaurants and bars, near Parque Poblado and Carrera 43. It is very easy to find a place to walk to for lunch, dinner, coffee or drinks.
Despite being in the middle of everything the Hotel is on a side street and very quiet in the evening.
I think the Hotel is a little under the radar for Americans, which was fine with me. The Hotel is clean and modern, and very well run. There is a small rooftop patio with a great view of Medellin. Breakfast was Colombian-style, the wi-fi worked flawlessly, and a big bonus is that you are not gouged when using the minibar.
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