-Location was convenient for my needs.
-This is one hotel that if I put the sign "do not disturb" they don't. While on holidays I usually sleep all day long, and there is nothing that irritates more (and happens often) than putting the sign and having someone knocking on my door, OR, ringing the phone to see if I still don't want to get disturbed or room cleaned. GHL allowed me to rest, so thumbs up. Room was pretty spacious. AC fine. WiFi worked out fine, and no connection issues.
- The check in was TERRIBLE. After hours of traveling, unless the receptionist is cute, you don't really want to spend a lot of time in the front desk, well, they were slow, I waited, my turned arrived and receptionist was charging me again TWICE, I explained I paid on full, she didn't believe, that's fine, she went to check, she returns and says she has no record of my payment, so I took out my iPad, searched and showed the receipt in the tablet, she is looking it on screen and says: " I need a print", I guess she was expecting for me to carry a printer too, but was not the case, she insists, then she commands me to email myself, use the lobby computer, and make a print. I said ok, went out of line, went to that computer, and tried to print (thinking: nice welcome cocktail!), I finally print, go back to the front desk, "its in your printer", keeps servicing other guy (keep waiting), she finally makes me a favor paying attention, and says let me check, she goes to the printer and says, sorry it is not legible, make another one, I go back, and repeated the process, but this time the screen froze when sending to print. I explained its not working, (keep waiting), till I needed to find a solution for her, I said, why don't you take my iPad, take a picture of the screen, copy or whatever? (she's thinking), uhm Ok, I'll give your key in a minute, and instead of finishing my check in, she keeps servicing the line! one of the bellboys noticed my face, and with more common sense -intelligence, he approaches her and whispers: pls. complete Mr. F's check in. She was really pushing my buttons, I remained calmed though, but went up to my room upset with a bad impression and sour taste.
Chance for improvement:
An iron in the room pls. I was in a rush and my shirt was wrinkled, wrongly I assumed there was an iron, but no. My mistake that I went out with wrinkled clothes, but would be convenient to have. I wish also they had a smoking floor / section
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