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Hotel Acqua Express
Ranked #23 of 103 Hotels in Medellin
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Loved It!”
Reviewed 2 January 2014

Great location in El Poblado, great breakfast and walking distance from many cafes and restaurants. Definitely hit the Buddha Bar down the road. It is a hostel but the bar/bartender upstairs were great. He even ordered food for us to be delivered at 2 am.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennyinftl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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159 reviews from our community

Traveller rating
    67
    61
    18
    9
    4
See reviews for
20
41
19
35
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
NY
Level Contributor
139 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
Reviewed 24 September 2013

The good: if you want to be in El Poblado near Parque Lleras, the location is excellent. Breakfast was good. Check-in was quick, and we never waited long for the elevator. Wi-fi worked well.

The not-so-good: added taxes and "security" brought the price of a so-called superior double room to $93--a poor value for a fairly small and awkwardly-shaped room. This was one of the noisiest hotels I have ever booked. Even on the top floor, street noise was easy to hear. Add that to: walls so thin that you can hear your neighbors quite clearly; an infernal, non-stop, high-pitched noise from some machine near the top floor; and a poor hallway design that amplifies any noise outside of your room. And add that to a bed as hard as a rock. I didn't get a minute of sleep.

The inexcusable: upon check-in we noted that there was water on much of the bathroom floor, presumably from a slowly leaking toilet bowl. We told the staff at the front desk but they never addressed this problem, not even sending someone with a mop.

Rather than asking again, we just checked out the next day. For $25 more we found a much nicer hotel.

I realize that the majority of the reviews for this hotel are favorable. Although Acqua is not a complete dump, I am unable to understand why other people were so happy with it.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank BobMyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 August 2013

The staff at Acqua is incredible; from the moment we checked in they were attentive to our every need. I got very sick during my travels and the hotel manager helped me find a lab and a doctor who could read the results and help me get what I needed. MIL GRACIAS! The hotel is perfectly located in the upbeat Poblado neighborhood, making it easy to get out and about, and around.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kellipage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 August 2013

My girlfriend and I stayed in Acqua Express for 6 nights during a recent trip to Medellin, we decided to go to Medellin at the last minute and we arrived on the last weekend of the Medellin Flower Festival, during our stay we wanted to stay in Zona Rosa Area, it was difficult to find accommodation in the Zona Rosa Area because of the Flower Festival, we are currently travelling through Colombia and the Acqua Express is above what we would normally like to pay, we paid the equivalent of £40 for the room per night, this rate also included a buffet breakfast, we both thought the breakfast was good, most days I had a big breakfast, the breakfast was so big that I didn’t require anything else to eat until the evening, most mornings we went down for breakfast around 9am and it was fine, plenty of choice and it wasn’t overcrowded, we had a late night on Saturday night in the local bars/clubs, on the Sunday morning I went down for breakfast at 9.50 (ten minutes before they stop serving) and it was a bit chaotic, I put that down to the hotel been busier on the weekend and people staying in bed longer after a night on the tiles, we’ve all been there, wake up late then the mad rush to go and get some breakfast before they stop serving!

We found all the workers at the hotel to be very helpful, from the staff at the main reception to the house keepers and the staff serving breakfast, rooms were very clean and were serviced every day, rooms have fancy new flat screen tv’s with plenty of channels to chose from, on-suite bathrooms were nice and the shower was excellent

One thing we noticed about the hotel is the thickness of the walls in the rooms, unfortunately a couple of the nights during our stay our neighbours in the hotel came home late, I am not sure why people feel the need to put on the tv loud at 3 and 4am!

There are plenty of places in the area round the hotel to eat, if you like eating local food try restaurant 3-Tipico’s, its less than 5 minutes away from the hotel, really nice food and great prices, try the Ajiaco or Mondongo soups if you are hungry......... yum yum

I would recommend this hotel and would stay here again

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lucas69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 August 2013

This is one of those hotels were you have a great stay, but can't help to feel it could have been even better.

The hotel is small and charming, with a very nice lobby and a great location near La 10 and Parque Lleras.

The room was comfortable with modern fixtures, but there were small details that we couldn't help to notice like lose fitting on the ceiling, price stickers in the shower railing, or stains in one wall. Not that those things had any meaningful impact on our stay, but you do feel the hotel could do much better if they just paid attention to those little details.

In addition, breakfast - albeit good - felt a bit disorganized and even chaotic at times.

Now, don't get me wrong, I would and have recommended this hotel. We had a very positive experience there. It's just that is shame when a hotel that could be really great falls just short of that for not paying the right level of attention to detail.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NovDoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 July 2013

First, the hotel staff, while business-like, was not at all friendly. Second, the rooms were not very good, and quite noisy. Third the breakfast was not very good.

If I paid a lower price or the place had more poor reviews I would not have been surprised by the hotel. They also added a 16% VAT which as a non-colombian i the country for less then 60 days I 'm not suppose to pay. Unfortunately I did pay, and didn't find out I was exempt until later at another hotel.

For the price of this hotel, there are FAR better options.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paultman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nebraska
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 March 2013

Great place to stay,and right in the heart of the Zona Rosa area in the El Poblado district of the city of Medellin,Colombia.
The hotel was very nice,and modern had a very helpful and hard working staff,was close to everything a person could need,taxi's were at a fare price and there were three nice shopping malls close by,just minutes away from the hotel in a taxi.my stay was for a week and i had a great time,meant some nice people,and ate some wonderful food.
The day manager Judy didn't smile much but do not let that fool you,as the lady has a heart of GOLD,i would without a doubt stay here again on my next trip to Medellin and would also highly recommend it to family and friends who are looking for a nice hotel at a very fare price.

Room Tip: would ask for a room on the 3rd floor to the 7th floor.
See more room tips
  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hermitt5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Acqua Express

Property: Hotel Acqua Express
Address: Carrera 35, 7 - 47 | El Poblado, Medellin 050021, Colombia
Region: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 103 Hotels in Medellin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Acqua Express 3*
Number of rooms: 43
Official Description (provided by the hotel):
Acqua Express Hotel received frequent travelers who want to feel at home with all the amenities that a hotel can express offer modern and efficient designs, comfortable and technologically equipped rooms, breakfast, among others, to do their long and short stay an experience to remember and repeat. ... more   less 
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