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“Need of refurbishment”

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InterContinental Medellin
Ranked #14 of 105 Hotels in Medellin
Certificate of Excellence
Nairobi, Kenya
Level Contributor
233 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Need of refurbishment”
Reviewed 10 April 2014

Having stayed at several Crowne Plaza hotels around the world, and Intercontinental being the more senior hotel, once again Staff were helpful and friendly and overall great. The rooms and bathrooms however need refurbishment. Old and tired looking. Slightly damp smelling. Saying that they are very clean, but refurbishment is needed ASAP.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amrita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Medellin, responded to this review, 26 April 2014
Dear Amrita J,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note your positive feedback about the overall experience as well as our friendly and helpful staff. It encourages our team members to work even harder and consistently delight our guests. I am sorry to hear that our room accommodation did not live up to your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments has been forwarded to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Forked River, NJ
Level Contributor
155 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 12 February 2014

Visited for a conference at the hotel. The place is very nice, rooms are good, service is very good. Restaurants, bars, gym are pretty good. A bit out of the way in Medellin, but taxi service works for downtown. A very good place, I'd stay again in a heartbeat!

Room Tip: Try and overlook the pool.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SurfTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas M, Training Coordinator at InterContinental Medellin, responded to this review, 19 March 2014
Google Translation
Estimado SurfTravelGuy

Gracias por esas buenas palabras referidas a nuestro hotel, nos esforzamos por proveer servicios e instalaciones de primera calidad. Nos hace felices saber que sus expectativas de estancia fueron logradas

Esperamos tenerlo nuevamente en nuestro hotel


Atentamente,
Lucas Munoz
Traininig Coordinator
InterContinental Medellin
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Madrid, Spain
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 February 2014

I spent some months living there, so it is like my colombian house

Good
- Charming and friendly staff
- Great environment
- Restaurant by the pool
- In-room service (they'll prepare whatever you ask)
- Always taxis at the door
- VIP lounge
Not so good
- Facilities (which should be resolved soon since they are renewing all the building)
- Little far from the down-town
- Poor gym

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas M, Training Coordinator at InterContinental Medellin, responded to this review, 19 March 2014
Google Translation
Apreciado Juan G

Muchas gracias por sus comentarios detallados sobre su estancia en nuestro hotel, agradecemos mucho los aspectos positivos comentados, para nosotros saber que su estancia fue placentera nos hace sentir que cumplimos nuestras promesas.

Durante el año 2014 se hará refrescamiento de algunas áreas del hotel, incluyendo las habitaciones, dando así mucho mas confort para nuestros visitantes.

Le podemos adelantar que el GYM ha sido renovado en un 95% para ofrecer una mejor experiencia a nuestros visitantes.

Gracias nuevamente, esperamos verlo prontamente en nuestro Hotel.

Atentamente,
Lucas Munoz
Traininig Coordinator
InterContinental Medellin
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Level Contributor
88 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 February 2014

Just as others have said, the rooms in this hotel are in desperate need of updating. I stayed here 2 nights in 2 different rooms. The first was a standard room in the front of the hotel. The bedroom carpet was dirty, the wallpaper ripped and the room smelled moldy. The air conditioning helped but it was often too warm. The bathroom, however, was really nice. Small but had a great shower, nice amenities, a make-up mirror and a hair dryer. I spent a second night at the hotel in a junior suite. Huge room (not sure why you need all that room as it was especially empty in there) with the same really nice bathroom. The room was in better shape but could use a refresh. Apart from the rooms, the hotel is lovely. Big outdoor, heated pool, a couple of restaurants (one next to the pool which was nice), and a bar. The breakfast buffet was pretty good too. I don't understand why the disconnect with the rooms being in such poor shape. This could be a 4+star hotel if they made the investment.

Room Tip: Ask for a room facing the pool to avoid the road noise
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrishaMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Medellin, responded to this review, 23 February 2014
Dear TrishaMD,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We do thank you also for the kind comments about the rest of the hotel and amenities. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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santiago
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 January 2014

The hotel is in a great location, the front desk and bellboys are extremely helpful, I can't say the same for the cleaning service. The carpets need a good shampoo, the vacuum cleaner doesn't do a great job in sucking up the dirt and overall the furnishings are getting a bit tired. What really got me today though was that I used up the last of my body gel in the shower this morning, turned the bottle upside down to let the cleaning staff know that it was empty, and they replaced it with another bottle that was about a quarter full. That is the kind of crappyservice that you try to get away with in a one star hotel, not a four star. when i called the hotel manager to complain, they did someone up to bring me a full bottle, but it should never have happened in the first place. If they have a 1 gallon jug that they use to refill the personal ammenities selection, then do it all the way, but don't insult the guest by giving them a quarter of a container that you assume came from someone else's room who had checked out that same day! And, to top it off, I'm paying an extra $20 per night to upgrade to a nicer room.

Will I come back again? Yes, it has a great pool and is close to my office. The other option is the Holiday Inn Express, but at least there the lower expectations are in line with a lower price.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juancit0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Medellin, responded to this review, 16 February 2014
Dear juancit0,

Thank you for sharing your feedback regarding your stay with us. We are delighted you found our location, front desk staff and bellboys highly commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for shortcomings you experienced and regret the issues you experience with our housekeeping services. We have taken note of the points you've raised and shared these with our management team for the purpose of bringing improvements needed.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
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Lima, Peru
Level Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 December 2013

The Hotel is located in an excellente spot, like 5 minutes (by taxi) from El Poblado, it's true you don't have too much choices to get there (only taxi I guess) but the taxi service is very cheap considering other cities, and safe which was a great experience for me. Clean rooms, good breakfast variety, nice pool and gym, you have there even a drugstore and some restaurants. The staff are very kind, they make you feel like you are at home. They'll try to charge you an insurance when you check out but you can decline that insurance if you want. If I ever get back to Medellin (which I hope) I definetly will return to this hotel.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danielrvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas M, Training Coordinator at InterContinental Medellin, responded to this review, 19 March 2014
Google Translation
Estimado danielrvo

Gracias por sus recientes comentarios, en el Hotel InterContinental Medellin, nos esforzamos proveer productos y servicios de primera Calidad. Gracias por sus palabras. Nos motiva a continuar prestando un excelente servicio.

Esperemos darle la bienvenida nuevamente en nuestro hotel.

Atentamente,
Lucas Munoz
Training Coordinator
InterContinental Medellin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 December 2013

The service, was very good, the location is one of the Best, across the street, is another Classic in Medellin, which is Hato Viejo. I have stay in all the Originals Inter Continentals in Colombia, In Cartagena, Bogota, Cali and finally in Medellin, This is the best city in Colombia, you should visit the Museum of Antiquia/Park with Botero Metal Figures.
The breakfast is Standard, if there is not something in the menu, the waiter, which are PAISAS will figure out a way to make you please and always be satisfied. I order a Coke and in less than 3 minutes was in my room. The rooms need to be remodel, which is already going to happen in 2014, also the WINDOWS should open at least 12 inches not 10 cm

Room Tip: Try to take a room overlooking the city
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manuel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas M, Training Coordinator at InterContinental Medellin, responded to this review, 30 December 2013
Dear Manuel M

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Thank you for taking the time to express your thoughts and concerns


Sincerely,
Lucas Munoz
Training Coordinator
InterContinental Medellin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Medellin

Property: InterContinental Medellin
Address: Calle 16 No. 28 - 51 | Variante Las Palmas, Medellin C007-06, Colombia
Phone Number:
Region: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Medellin
#13 Luxury Hotel in Medellin
#13 Spa Hotel in Medellin
#18 Business Hotel in Medellin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — InterContinental Medellin 4*
Number of rooms: 300
Official Description (provided by the hotel):
InterContinental Medellin is a resort-like setting just minutes from the bustle of downtown. Whether travelling for business or pleasure, you won t want to miss the Museum of Antioquia, The Medellin Interactive Museum and the Medellin Botanical Garden. El Parque de los Deseos and El Tesoro Shopping Mall both offer a range of entertainment options. ... more   less 
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Also Known As:
Intercontinental Medellin Hotel Medellin

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