I like this hotel. I stayed there for a long weekend. It started with a great checkin experience but I experienced some challenges afterward.
The front desk customer service was great. Santiago is who I dealt with. Unbelievable guy. Great experience. The location is awesome. It is connected to a mall that has everything including a currency exchange place which could be a challenge in Medellin. The rooms are clean and nice. Most of the housekeeping staff is very nice and hospitable. The wifi is sort substandard but it does work more often then not. It is a hit or miss at times. Frankly, Santiago is the main reason for an average rating. The inconsistent wifi would have downgraded it in my book but Santiago was so friendly and professional during the checkin that I had to give it at least an average rating.
The other reason I did not like the hotel and I want to point out very clearly is that you cannot just have people come and visit you (does to matter the gender) without paying 100 dollars extra per person and feeling terrible for having friends. This is because unless the guest is with you at the checkin and goes through the entire registration process at checkin, more likely then not, expect to feel bad when he or she tries to visit you. It happened to me many times. Get a clue hotel. This is the 20th century. People have friends.
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- Also Known As:
- 4 Points By Sheraton Medellin
- Four Points By Sheraton Medellin Hotel Medellin
- Sheraton Medellin
- Four Points Medellin
- Medellin Four Points
- Medellin Sheraton