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“Nice But Restricted”

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Four Points by Sheraton Medellin
Ranked #5 of 103 Hotels in Medellin
Certificate of Excellence
Miami Beach, Florida
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Nice But Restricted”
3 of 5 bubbles Reviewed 13 April 2014

I like this hotel. I stayed there for a long weekend. It started with a great checkin experience but I experienced some challenges afterward.

The front desk customer service was great. Santiago is who I dealt with. Unbelievable guy. Great experience. The location is awesome. It is connected to a mall that has everything including a currency exchange place which could be a challenge in Medellin. The rooms are clean and nice. Most of the housekeeping staff is very nice and hospitable. The wifi is sort substandard but it does work more often then not. It is a hit or miss at times. Frankly, Santiago is the main reason for an average rating. The inconsistent wifi would have downgraded it in my book but Santiago was so friendly and professional during the checkin that I had to give it at least an average rating.

The other reason I did not like the hotel and I want to point out very clearly is that you cannot just have people come and visit you (does to matter the gender) without paying 100 dollars extra per person and feeling terrible for having friends. This is because unless the guest is with you at the checkin and goes through the entire registration process at checkin, more likely then not, expect to feel bad when he or she tries to visit you. It happened to me many times. Get a clue hotel. This is the 20th century. People have friends.

Room Tip: I think the rooms are generally nice here so I think you will get a clean room no matter where you s...
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mr_Universal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 12 May 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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466 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Cape Town, Western Cape, South Africa
Level Contributor
62 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

This was a good value - all the things you need if you are in Medellin for business close to the shopping centres and business areas. The staff were very helpful and the breakfast was also very nice. Five star standard! If you have time, I recommend the Spa on level 3 to relax.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorge B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 28 March 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quito
Level Contributor
107 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

We planned a family trip to Medellin to spend New Year's Eve... we were a big group, 21 people all in all, of different ages, ranging from 9 to 80!! We booked 8 rooms in advance, as it is usually high season. The hotel is located in a very nice, central and safe location of Medellin. It is connected to a shopping mall, Oviedo, which also has a supermarket, so pretty convenient to stroll around whenever you have the time. It is also on walking distance to the Santa Fe Mall which is much bigger and short taxi drive to El Tesoro Mall, which was the best of the ones we visited, too bad we went there only for a couple of hours on December 31st, as it closed early...
Breakfast was varied and very good, and included the typical breakfast items (omelettes, fruit, cereal, bread, natural juices, etc.) but also a variety of Colombian dishes, which was nice.
There was a pool and jacuzzi on premises which was great for kids, they really enjoyed it.
Even though we chartered a private bus for most of our trips, we never had a problem taking cabs right from the hotel, they are always available upon request.
Free wifi is very good and there are also 3 computers located in the lobby should you need one, you can use them also to print your boarding passes, and there was no charge for that. A nice touch is that they have pitchers of cold water with different fruits in them, as well as coffee all day at the lobby, it was always nice to come back to the hotel to a nice glass of iced strawberry, orange, grape, or lemon water (to name a few of the flavors).
I found rooms to be comfortable, we personally stayed in a double room, which had 2 beds, one for us and one for my two kids... beds are a little on the small side, but comfortable. Air conditioning works nicely and there is a small fridge which was nice to keep cold drinks we got from the supermarket downstairs.
My only complaint will be that if you shower during "peak" hours, you might not get enough hot water... it will come and go, which was a little bothersome, especially with kids.
But all in all, I will highly recommend the hotel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MCN73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 6 February 2014
Dear Guest.
Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 2 January 2014

I have stayed two times in this hotel, with a ver good location closebto a shopping mall, however i was unluck at both times as i found two live cocoroaches in my room. One in the cabinet and the other one (different time) in the bathroom.
I made complaints in both times, but i will never come back to the hotel again.

Room Tip: No cocoroaches!
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ESD1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 7 January 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our services.

On behalf of all the Four Points by Sheraton Medellín staff, we would like to apologize for the inconvenience that you've had during in your stay and tell you that we are working to improve in this appearance

We would like to thank you for your patience and consideration.

We are looking forward to offering an exceptional service and each of your comments will be taken into account.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

We stayed at this hotel for 6 nights and were very pleased with it. It located in a good safe location in Pablado area. It is 5 minutes taxi ride($3) to Pablado square where the tour buses begin their tours --- for city tour, Guatape and Penol. Lleras park nearby with many cool restaurants is the great place for the evening meal and people watching. First couple of day we took the taxi but then we walked for 20 minutes on the great wide Poblado avenue to get there - very nice walk. The hotel staff is very friendly. Breakfast was included and it was excellent. the metro station is about 15 minutes walk and we use it to get to Arvi park. Excellent and fast option. We also used Spa and the hotel and had a great massage.Overall great experience. thanks very much to all friendly staff at the hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank romusik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 7 January 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 15 December 2013 via mobile

The hotel is fine, nothing out of the ordinary, attention is good, rooms ok, everything a little old, but it's just too expensive. I had just been the weekend before at the Charleston Santa Teresa in Cartagena, a great hotel, and the price for the night was almost the same with no possible comparison.
When we got there check in was taking more than usual. Our room wasn't ready, which wasn't terrible because we got there one hour before check in time, but they didn't tell us. When they finally told us, the person said they would give us another room but not with a king size bed as the one I booked but with two double beds "for the same price" were the exact words. We didn't realize at first but then I asked if that was a lower category room to which I got an affirmative answer. Unbelievable. Someone else from the staff had come just in to help with our check in, and said this change would not be necessary and they would give us a larger room with a kingsize bed than the one I had booked so everything was fixed. But just the notion of downgrading us for the same price in such an expensive hotel is shocking. Maybe if this hadn't happened I would be less critical but I still think it is just overpriced.
So we got a big room with an ok bathroom were we had a hard time trying to get the right water temperature in the shower because it went from scalding hot to cold. The tabs didn't work very well.
The passage to Oviedo mall is very convenient and the buffet breakfast is good but not worth it.

Stayed November 2013, travelled as a couple
Helpful?
Thank JimBta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 7 January 2014
Dear Guest.
Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our services.

On behalf of all the Four Points by Sheraton Medellín staff, we would like to apologize for the inconvenience that you've had during in your stay and tell you that we are working to improve our service

We would like to thank you for your patience and consideration.

We are looking forward to offering an exceptional service and each of your comments will be taken into account.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cupertino, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 27 November 2013 via mobile

This hotel is located in a nice neighborhood. Rooms are well appointed and comfortable. My room was facing east, with large windows and nice view of the hill and other buildings. The only problem was how warm it got by about 10am, and the air conditioner was not working. Staff is very helpful, they charted out a quick sightseeing trip in my limited time, starting at the nearby El Poblado station to Santo Domingo and back on the metro and metro cable. Nice restaurant with open verandah and selection of regional food.

Stayed November 2013, travelled on business
Helpful?
Thank schikarmane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 7 January 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Medellin

Property: Four Points by Sheraton Medellin
Address: Calle 6 43c 100, Medellin 050022, Colombia
Region: Colombia > Antioquia Department > Medellin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Medellin
#2 Spa Hotel in Medellin
#11 Business Hotel in Medellin
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Four Points by Sheraton Medellin 3.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
4 Points By Sheraton Medellin
Four Points By Sheraton Medellin Hotel Medellin
Sheraton Medellin
Four Points Medellin
Medellin Four Points
Medellin Sheraton

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