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“Good but not great”

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Four Points by Sheraton Medellin
Ranked #7 of 105 Hotels in Medellin
Certificate of Excellence
Highland, Maryland
Level 6 Contributor
221 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Good but not great”
Reviewed 19 July 2014 via mobile

As in most hotels in this surprising city, service is excellent. Hotel location is very good, and it's location next to a major shopping mall is wonderful. Rooms are comfortable but need updating. My AC was noisy. Food at the restaurant is not great (Colombian fare was bland and disappointing) although breakfast is good. Another issue is that the hotel does not have a conventional bar, a place one can have a drink with colleagues in a comfortable setting.

Stayed July 2014, travelled on business
Helpful?
Thank MonGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 23 July 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our services.

Regarding your comments about our rooms, I want to tell you that since last year, we began with the remodeling on the upper floors of our bathrooms and corridors of the hotel. All this, in order to make the correction and improvement of the quality of our facilities, and working every day for the satisfaction of our guests through excellent service.

We are looking forward to offering an exceptional service and each of your comments will be taken into account.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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486 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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English first
UK
Level 5 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 4 July 2014

Booked here as it was convenient for a business meeting.
First impressions were pretty good, reception staff made check in swift and painless which was very welcome when arriving late at night after a very long day.
Unfortunately the hotel has a "hostel" feel about it - perhaps because of the open plan design which allows noise from the lobby to resonate up through the hotel. Rooms are ok but very basic and service in the bar & restaurant was desperately slow.
On the plus side, the concierge department is very good.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sprayco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 23 July 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our services.

On behalf of all the Four Points by Sheraton Medellín staff, we would like to apologize for the inconvenience that you've had during in your stay and tell you that we are working to improve our service in the restaurant.

We are looking forward to offering an exceptional service and each of your comments will be taken into account.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leesburg, Virginia
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 July 2014

I stayed at the Sheraton in Medellin for the first time since 2007 when I initially reviewed the hotel A few things have changed since then, check in was very smooth and the people behind the desk were quite helpful and pleasant. I had paid for my stay in advance using Expedia and all appeared smooth. The rooms seem to have been upgraded since my last visit and the bed was quite comfortable. I stayed at the hotel for 10 days and enjoyed my stay quite a bit. The gym was nice but simple and we used the Jacuzzi and Sauna several times, again everything was very nice, clean and well maintained.

Upon check out, my bill was far higher than it should have been and I argued this point with the person at the front desk and reminded them that I paid in advance. But since I was running out of time to catch my flight, I finally gave up and figured I could dispute the charge if necessary. The following day, I received a call from the hotel saying that they had made a mistake and I was double charged for my stay and that they would be refunding the overcharge. It took a bit of work and a few calls and emails to accomplish this but all appears to be good now.

The hotel is in an excellent location and the staff were superb. I'd stay there again without hesitation

Room Tip: Choose a room on a higher floor to get away from street noise
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 23 July 2014
Google Translation
Estimado Señor Horowitz.

Reciba nuevamente un cordial saludo y los mejores deseos de Four Points by Sheraton Hotel en Medellín.

Gracias por elegir nuestro hotel para su visita a nuestra ciudad, al mismo tiempo, nos gustaría darle las gracias por sus comentarios a travez de la página web de TripAdvisor. Sus comentarios son importantes para mejorar cada día la calidad de nuestros servicios.

En nombre de todo el personal del Four Points by Sheraton Medellín, nos gustaría pedirle nuevamente disculpas por las molestias que usted tuvo durante su estancia el pasado mes de Junio, estamos satisfechos de haberle solucionado el inconveniente con el cobro doble realizado por nuestra asociada.

Nos gustaría darle las gracias por su paciencia y consideración.

Nuestra intencion es brindar un servicio excepcional, y cada uno de sus comentarios serán tomados en cuenta.

Esperamos que usted visite nuevamente nuestro Hotel y nuestra ciudad, "la ciudad de la eterna primavera".

Saludos cordiales,

RAFAEL GUILLERMO HERRERA H.
gerente general
Four Points By Sheraton Medellin Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 June 2014

This is one of my best stay ever !
I stayed here for more than 28 days at a stretch for an official work and the way this hotel took care of me...just superb!!
You get everything you ask in this hotel.The chef was kind enough to prepare lots of Indian Chicken curry in a perfect manner and the quantity was atleast for two people.
Housekeeping was excellent and even most of them do not understand English but they were kind enough to understand what is the actual need and tried everything to help.
Rooms were clean,internet was very very fast(suggested to take room in 4th or 5th floor)
But the best part of this hotel was the people.Each and every corner of the hotel you will get the hotel person who will try to help you in every possible way.They were so polite and well behaved that I never felt like I am outside of my country !!
Overall....it was an excellent stay here in Colombia with this hotel !

Room Tip: Suggested to take a room in 4th or 5th floor for better view and for better internet speed.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Subhro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santo Domingo, Dominican Republic
Level 1 Contributor
3 reviews
Reviewed 28 May 2014

The Sheraton is always the best chooise. Im glad to say that they have a great service in this location. Near to all. I was traveling with my mom and she is so demanding. We spend 8 days in the hotel. and the only thing that i can complain is the breakfast.. The food is good.. really good however I need more options.

Room Tip: I was in 1001 The higher the better :)
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xndr31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 17 June 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torroella de Montgri, Spain
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 April 2014 via mobile

it is located on a nice place of the city. service was incredible, they offer you anything you need, you can ask whatever you like. mall at a side of the hotel with plenty of shops, restaurants, supermarket, ...
the hotel have spa and gym, small but enough. food is correct

Stayed April 2014, travelled on business
Helpful?
Thank Albertcq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 13 May 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
Level 4 Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 April 2014

I like this hotel. I stayed there for a long weekend. It started with a great checkin experience but I experienced some challenges afterward.

The front desk customer service was great. Santiago is who I dealt with. Unbelievable guy. Great experience. The location is awesome. It is connected to a mall that has everything including a currency exchange place which could be a challenge in Medellin. The rooms are clean and nice. Most of the housekeeping staff is very nice and hospitable. The wifi is sort substandard but it does work more often then not. It is a hit or miss at times. Frankly, Santiago is the main reason for an average rating. The inconsistent wifi would have downgraded it in my book but Santiago was so friendly and professional during the checkin that I had to give it at least an average rating.

The other reason I did not like the hotel and I want to point out very clearly is that you cannot just have people come and visit you (does to matter the gender) without paying 100 dollars extra per person and feeling terrible for having friends. This is because unless the guest is with you at the checkin and goes through the entire registration process at checkin, more likely then not, expect to feel bad when he or she tries to visit you. It happened to me many times. Get a clue hotel. This is the 20th century. People have friends.

Room Tip: I think the rooms are generally nice here so I think you will get a clean room no matter where you s...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mr_Universal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, Director General at Four Points by Sheraton Medellin, responded to this review, 12 May 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Medellin

Property: Four Points by Sheraton Medellin
Address: Carrera 43C # 6 SUR 100, Medellin 050022, Colombia
Region: Colombia > Antioquia Department > Medellin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Medellin
#3 Spa Hotel in Medellin
#11 Business Hotel in Medellin
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Four Points by Sheraton Medellin 3.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Four Points By Sheraton Medellin Hotel Medellin
4 Points By Sheraton Medellin
Sheraton Medellin
Four Points Medellin
Medellin Sheraton
Medellin Four Points

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