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“Nice hotel and great location”

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Four Points by Sheraton Medellin
Ranked #8 of 105 Hotels in Medellin
Certificate of Excellence
Arlington, Virginia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice hotel and great location”
Reviewed 13 August 2014

Stayed for 4 nights in August during the flower festival. Great location close to shopping and nightlife. The staff is very friendly and speaks English. Rooms are nice, clean, and well stocked. The food is good and a full breakfast buffet is included in the room.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seka16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 26 August 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

For us it is more a matter of pride and commitment to continuous improvement, Thank you for the qualifiers and place their trust in us.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary, Canada
Level 5 Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 August 2014

Stayed for one night.
Check in was so-so, but the room and amenities were great. Comfortable, clean and well maintained.
Room was quiet.
Hotel is very close to Malls and Restaurants. The hotel restaurant was only OK and if i'd stayed longer, i'd definitely check out the area restaurants instead.
The wifi speed and access was deplorable - throughout the hotel (room, lobby, restaurant)
However, given the comfort and location, i would definitely return to this hotel

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank travel_123499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 12 August 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We want to offer an apology for the generated inconveniences during your stay with respect to the internet, right now we are having some shortcomings, the signal in-room Internet corner, we are working on it to improve it, before hand thank you for your comment , which we will positively to enhance the signal.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 21 July 2014 via mobile

From walking into the hotel reception I knew I had made the right hotel choice.
Reception staff had me checked in 5 minutes and I was on my way.
Room was perfect no complaints at all. Breakfast was again perfect.
Hotel front of house staff were very helpful wanted to use public transport to get around and had a few trips I wanted to book. Was all organised perfectly and I felt they went above and beyond to make it hassle free for me.
The hotel is located in an upmarket part of town. Connected to a shopping centre and close to the bars and restaurants in the best of town. Would return without hesitation!

Stayed July 2014
Helpful?
Thank Tooziver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 23 July 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your wonderful comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our service.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland, Maryland
Level 6 Contributor
221 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 19 July 2014 via mobile

As in most hotels in this surprising city, service is excellent. Hotel location is very good, and it's location next to a major shopping mall is wonderful. Rooms are comfortable but need updating. My AC was noisy. Food at the restaurant is not great (Colombian fare was bland and disappointing) although breakfast is good. Another issue is that the hotel does not have a conventional bar, a place one can have a drink with colleagues in a comfortable setting.

Stayed July 2014, travelled on business
Helpful?
Thank MonGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 23 July 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our services.

Regarding your comments about our rooms, I want to tell you that since last year, we began with the remodeling on the upper floors of our bathrooms and corridors of the hotel. All this, in order to make the correction and improvement of the quality of our facilities, and working every day for the satisfaction of our guests through excellent service.

We are looking forward to offering an exceptional service and each of your comments will be taken into account.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 4 July 2014

Booked here as it was convenient for a business meeting.
First impressions were pretty good, reception staff made check in swift and painless which was very welcome when arriving late at night after a very long day.
Unfortunately the hotel has a "hostel" feel about it - perhaps because of the open plan design which allows noise from the lobby to resonate up through the hotel. Rooms are ok but very basic and service in the bar & restaurant was desperately slow.
On the plus side, the concierge department is very good.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sprayco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 23 July 2014
Dear Guest.

Receive a cordial greeting and the best wishes from Four Points by Sheraton Hotel in Medellin.

Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for your comments on TripAdvisor web page. Your reviews are important to improve every day the quality in our services.

On behalf of all the Four Points by Sheraton Medellín staff, we would like to apologize for the inconvenience that you've had during in your stay and tell you that we are working to improve our service in the restaurant.

We are looking forward to offering an exceptional service and each of your comments will be taken into account.

We hope you visit again our hotel and our city, "the city of the eternal spring".

Best regards,

RAFAEL GUILLERMO HERRERA H.
General Manager
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leesburg, Virginia
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 July 2014

I stayed at the Sheraton in Medellin for the first time since 2007 when I initially reviewed the hotel A few things have changed since then, check in was very smooth and the people behind the desk were quite helpful and pleasant. I had paid for my stay in advance using Expedia and all appeared smooth. The rooms seem to have been upgraded since my last visit and the bed was quite comfortable. I stayed at the hotel for 10 days and enjoyed my stay quite a bit. The gym was nice but simple and we used the Jacuzzi and Sauna several times, again everything was very nice, clean and well maintained.

Upon check out, my bill was far higher than it should have been and I argued this point with the person at the front desk and reminded them that I paid in advance. But since I was running out of time to catch my flight, I finally gave up and figured I could dispute the charge if necessary. The following day, I received a call from the hotel saying that they had made a mistake and I was double charged for my stay and that they would be refunding the overcharge. It took a bit of work and a few calls and emails to accomplish this but all appears to be good now.

The hotel is in an excellent location and the staff were superb. I'd stay there again without hesitation

Room Tip: Choose a room on a higher floor to get away from street noise
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael H, General Manager at Four Points by Sheraton Medellin, responded to this review, 23 July 2014
Google Translation
Estimado Señor Horowitz.

Reciba nuevamente un cordial saludo y los mejores deseos de Four Points by Sheraton Hotel en Medellín.

Gracias por elegir nuestro hotel para su visita a nuestra ciudad, al mismo tiempo, nos gustaría darle las gracias por sus comentarios a travez de la página web de TripAdvisor. Sus comentarios son importantes para mejorar cada día la calidad de nuestros servicios.

En nombre de todo el personal del Four Points by Sheraton Medellín, nos gustaría pedirle nuevamente disculpas por las molestias que usted tuvo durante su estancia el pasado mes de Junio, estamos satisfechos de haberle solucionado el inconveniente con el cobro doble realizado por nuestra asociada.

Nos gustaría darle las gracias por su paciencia y consideración.

Nuestra intencion es brindar un servicio excepcional, y cada uno de sus comentarios serán tomados en cuenta.

Esperamos que usted visite nuevamente nuestro Hotel y nuestra ciudad, "la ciudad de la eterna primavera".

Saludos cordiales,

RAFAEL GUILLERMO HERRERA H.
gerente general
Four Points By Sheraton Medellin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 June 2014

This is one of my best stay ever !
I stayed here for more than 28 days at a stretch for an official work and the way this hotel took care of me...just superb!!
You get everything you ask in this hotel.The chef was kind enough to prepare lots of Indian Chicken curry in a perfect manner and the quantity was atleast for two people.
Housekeeping was excellent and even most of them do not understand English but they were kind enough to understand what is the actual need and tried everything to help.
Rooms were clean,internet was very very fast(suggested to take room in 4th or 5th floor)
But the best part of this hotel was the people.Each and every corner of the hotel you will get the hotel person who will try to help you in every possible way.They were so polite and well behaved that I never felt like I am outside of my country !!
Overall....it was an excellent stay here in Colombia with this hotel !

Room Tip: Suggested to take a room in 4th or 5th floor for better view and for better internet speed.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Subhro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Medellin

Property: Four Points by Sheraton Medellin
Address: Carrera 43C # 6 SUR 100, Medellin 050022, Colombia
Region: Colombia > Antioquia Department > Medellin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Medellin
#3 Spa Hotel in Medellin
#11 Business Hotel in Medellin
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Four Points by Sheraton Medellin 3.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Four Points By Sheraton Medellin Hotel Medellin
4 Points By Sheraton Medellin
Sheraton Medellin
Four Points Medellin
Medellin Sheraton
Medellin Four Points

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