We stayed here mid week to go caving. I thought it was absolutely stunning. We did have a problem getting there though. The bus we got from Bogota took 8 hours instead of 5 and we got to El Refugio at 8pm. It gets dark in Colombia at 6.30 which should be noted when going to El Refugio because you have to walk along an unlit road for about 15 minutes to get the accommodation. It is gated with a security guard so it is totally safe but the different sounds were pretty unnerving so I would definitely recommend making sure you get there during daylight.
Its a 10 minute walk up to the cabins (with your bags) but please stay in the cabins! They are amazing and we woke up to a stunning view. We had one quite high up which I think gave better views but lots of steps!
The staff have no English and weren't particularly helpful but there were always other travelers around to translate for us. We found the food really nice and it was better than the food we got off hotels on our trip (drinks aren't included but they weren't expensive)
The area is beautiful and we loved the caving trip. I am not the adventurous type and I was really worried about. It is about an hour hike to the cave. The guide knew I was nervous so asked me to walk with him which was really nice but I had no need to be scared. The cave is big and we never felt claustrophobic. The darkness is ok also because of the torches and the marble was cool. it was just really good fun. The birds make a really really eerie sound so prepare yourself for the sound of a woman wailing and you'll be ok! They are only at the beginning and the end of the cave. Prepare to get wet from head to toe as you jump into rockpools along the way. They sell waterproof torches there. I don't think this area would be suitable for people with major mobility issues as there are steps and uneven ground everywhere.
I didn't feel it was particularly overpriced compared to what we spent in other places.
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