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“Basic budget hotel”
3 of 5 bubbles Review of Ibis Medellin

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Ibis Medellin
Ranked #6 of 103 Hotels in Medellin
Certificate of Excellence
Bangalore, Karnataka, India
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 424 helpful votes
“Basic budget hotel”
3 of 5 bubbles Reviewed 24 August 2013

I happened to stay there for a week's time. The location is good but it is quiet far off from the airport. The front desk staffs are not well versed in English and some don't even understand it, so, if you happen to know little Spanish then it would be very handy. The rooms are clean but congested. If you happen to stay all alone then it is manageable. The breakfast included within tariff is quiet fresh and wholesome. They have buffet lunch/dinner which I never bother to try as there are plenty options available in this beautiful city. Taxis are available on call or you can request the front desk workers to call for one. It is advisable not to select any random taxi from the road. Overall it is a good budget hotel. Don't keep any expectations though.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sumit_Dutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Ibis Mede... C, Front Office Manager at Ibis Medellin, responded to this review, 10 August 2016
Google Translation
Lieber Gast,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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983 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 August 2013 via mobile

This is one of my preferred hotels for business traveling to Medellin, Colombia.
It's a really good bed and breakfast; very comfortable rooms, and building is brand new. Food is also very good. I've only tried breakfast but it's just what you need to start a good day.

It's comfortable, and very well located, and service and kindness of its staff is just great.

There is also a good lounge bar close to the lobby where you can have a beer or fast food.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCSuarezf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Ibis Mede... C, Front Office Manager at Ibis Medellin, responded to this review, 10 August 2016
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 6 August 2013

I came to Medellin for flower festival but they don't have local map and no info for the flower festival. Almost the only English front desk know is "NO". They told me if I booked online, I'll get free breakfast, but I didn't get it. I don't understand why this is a 3 star hotel but the service is this bad. Tips for this hotel stay: If you don't speak Spanish and need hotel front desk help, stay somewhere else!

Room Tip: away from the elevator
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angelica2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Ibis Mede... C, Director de Recepción at Ibis Medellin, responded to this review, 12 August 2013
Thank you for taking the time to tell us about your experience at the ibis Medellín. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fullerton, California, USA
1 review
3 of 5 bubbles Reviewed 19 July 2013

the accomodations was great,
but the service was not
management needs improvements,
also room service needs improvements too
the restaurant
they need a better menu selection but i am willing to stay again if management make some changes thank you

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank norteno-1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Ibis Mede... C, Director de Recepción at Ibis Medellin, responded to this review, 12 August 2013
Thank you for taking the time to tell us about your experience at the ibis Medellín. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ibis Medellin Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 8 July 2013

The good thing about the Ibis is that you know almost everything you need to know and there are no surprises. Details change from one hotel to the other, but decoration, services and amenities are standard. This hotel has been open for over a year and they have managed to keep a really, really competitive price. If you are in Medellín for business, it is really affordable, clean, well located and comfortable. I was nicely surprised by the quality of the hotel given the price including an OK and abundant breakfast buffet.
Two minuses: the first, it is noisy. I stayed in a room on the fourth floor, and the noise from the street was really loud. Friday night, people leaving places late, still kind of celebrating, and you hear everything. The hotel is next to a large avenue so the sound of the cars doesn't help either. The second, the staff at the reception desk. In my experience people in Medellín are very nice. They are always helpful, always greet you with a smile and are friendly. The staff at the reception desk are the exception to this rule. I talked with three different people and the three times had the same impression: not nice. The first person forgot to give me simple instructions as to breakfast hours, the location of the restaurant, how to use the elevator or even open the door with the card. I don't think you should ever be supposed to know this kind of things. The second time I called the reception desk and they never answered. I wanted to get something fixed in the room so I went downstairs: the answer was that there were too many people getting checked in so they didn't answer the phone. What if it was a real emergency? Finally when I checked out I didn't even get a "have a good day" greeting, just to what name I wanted my bill labelled. But, the 15 minutes guarantee worked and the handy man that came was very nice and helpful. So it's not everyone, just the personnel I met at the reception desk.
Overall, it's amazingly cheap for a clean, confortable bed, an adequate bathroom and good location. Just what you need when visiting for work.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimBta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Ibis Mede... C, Front Office Manager at Ibis Medellin, responded to this review, 10 August 2016
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, Noord-Holland, Netherlands
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 7 July 2013

If you are looking for a comfortable room for a good price, look no further! This is the place you would want to stay. Like with other hotel chains, the rooms are standard, hot showers, comfortable beds, airconditioning, and a good buffet breakfast (at an additional cost of 13.000 COP).

We had a very good deal over the weekend through Booking.com, we paid about 44 Euros for 2 nights, as we are backpacking, this was a very attractive offer, moreover since most hostel cost more!

The location of the hotel is not fantastic but within 20 minute walking distancce to the restaurant area of El Poblado, and with a taxi it is very central and the metro stop is only 5 blocks away (7 min. walk). Also the area around the hotel is a very safe area, also to walk at night.

At our check-in something went wrong with our booking where we booked a room with 2 separate beds, but this was not available and as compensation we received two separate rooms with a double bed for the first night and changed the day after to a room which we booked. We also got offer a drink while the staff was considering the available options. The changing of rooms is always annoying, but the staff offered us to do this for us (which we didn't use). Anyway! we thought this solution was really good and the service received was better than you might expect for such hotel.

We would definitely recommend this hotel to travellers, and if I would be travelling for business, this would definetely be my option as well!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Ibis Mede... C, Front Office Manager at Ibis Medellin, responded to this review, 10 August 2016
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Medellin

Property: Ibis Medellin
Address: Calle 20 #44-16, Medellin 5001000, Colombia
Region: Colombia > Antioquia Department > Medellin
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 103 Hotels in Medellin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Medellin 3*
Number of rooms: 216
Official Description (provided by the hotel):
Located between one of the most important neighborhoods of the city and the downtown. Five minutes away from Plaza Mayor, the city's convention center. A few steps from The Museum of Modern Art of Medellin and a 7 minute walk from our nearest train station. ... more   less 
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