I stayed for four nights at the Kolor Hotel Boutique and was initially very impressed, though by my departure I was quite happy to be leaving. I arrived while the night receptionist was on duty, who was incredibly helpful throughout my stay and spoke perfect English (hablo Español también, but... it's impressive to see a native English speaker working the night shift.) My room was beautiful but, being located on the first floor, very, very loud with breakfast and a communal TV being located just outside my door, where the hotel also holds company meetings during the day, and lots of repair work, purportedly to the air conditioning system, which lasted throughout my stay. I'd chosen the hotel based on reviews that it was quiet and tranquil since I was looking for a nice place to relax and do some writing after some more adventurous travel, but I couldn't hear myself think, nor even my own room's TV when I gave up on the former, due to all of the noise. I complained (nicely) to several people about it, looking for resolution, but they only said "sorry" over and over and explained "the staff have to be trained" or "the guys at breakfast were too loud"; twice the staff meeting outside my room had to move their chairs so I could get in or out of my door. I was trying to take a nap after being woken up early, but that was utterly impossible. By 6:30/7:00 every morning the TV was blaring and the staff and other guests were speaking so loudly outside my room that I woke up, despite being an otherwise heavy sleeper.
I had to ask them to restock the water in my minibar, which only the night receptionist did, otherwise asking didn't help, and my room was only cleaned 1 out of 4 days, though to be fair I was in the room a lot, no one offered to make up the room and proactively I asked that the minibar be restocked with water and towels at a minimum on 2 of the 'no service' days, though neither happened.
Likewise, I asked on the morning after my arrival for someone to fix the safe which was locked when I arrived, and that never happened either.
The breakfast is good, but you're unlikely to get what you order. I ordered fried eggs 4 days out of 4, but only got them twice. I'm not a picky eater, but if the hotel are going to ask what you want & how to prepare it, why don't they listen? The woman who serves the breakfast was very friendly at first but then tried a confidence trick on me that I've seen several times in Latam, but never at a nice hotel, asking me where I was from and what kind of money we have in my country. (The US, the dollar.) She asked me how many dollars I had with me (!) and told me that they never see dollars in Colombia, then asked if I could give her a bill from my country, that they couldn't spend dollars there and that she'd keep it as a keepsake. She told me about a nice guy that gave her 5 Euros (in what country do they use Euros?) When I didn't bite, she offered to show me her "collection" but quickly disappeared when another employee came over. This morning she brought over a little wallet to show me when no one was looking, but the story had changed. Suddenly there was a US dollar, but the Euro was strangely missing. It's not a big deal, but something I expect more from a Bolivian taxista than an employee in an expensive hotel. And if it wasn't a scheme, I wonder why she didn't show me the day before, when the hotel owner was present? Without a working safe in my room, it made me as nervous to leave cash in the room as to take it all with me around town.
Finally, while another review mentions troubles with an airport taxi that the hotel disputes, I can say that today the receptionist forgot to call me a cab, though I'd asked (another employee reminded her, to his credit) and couldn't tell me which airport corresponded to the airport code MDE (it is the one they call "Rio Negro," by the way, not "both" as the staff claimed - the other is Enrique Olaya Herrera - EOH) I expected better-trained front desk staff during the day for simple travel questions. I should reiterate that it is a beautiful hotel and a fantastic location, but only quiet and tranquil if you arrive late and leave before breakfast, or perhaps stay on a floor other than the first.
I understand that 'things happen' and tried repeatedly to be understanding, but "sorry, sorry, sorry" doesn't cut it when the same problems keep occurring.
- Official Description (provided by the hotel):
- KOLOR HOTEL BOUTIQUE offers to its customers a vintage atmosphere with colorful thematic rooms. Each room has its own identity offering a memorable experience. The quality of personalized service, tranquility and privacy are the reasons that motivate our guests to choose us and want to come back again. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, 5viajes2012 S.L., Ebookers, Hotels.com, TripOnline SA, Priceline, Travel Republic (UK), Evoline ltd, HotelQuickly and Cancelon so you can book your Kolor Hotel Boutique reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.