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“Hot water please”
Review of Soratama Hotel

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Soratama Hotel
Ranked #7 of 30 Hotels in Pereira
Certificate of Excellence
New York City, New York
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hot water please”
Reviewed 14 March 2014 via mobile

We booked two rooms at this hotel, they were very clean and with a nice size closet. Great service both during breakfast and upstairs on the roof top, Charles was very helpful with the menu and very specific with the breakdown of the dishes. We had the fish, the chicken and the skewers and they were all delicious. For desert the caramel coconut flan was to die for.
Check out time was extended until 3 pm without extra charge and that goes a long way.
The only bad thing I have to mention it's not having hot water to shower with. When we called the front desk they told me it was due to a loss of power which was a complete lie since we spent the entire morning upstairs on the terrace watching TV and sunbathing. We all know things like that happen but lying to a guest
It's a no no.

Stayed March 2014, travelled with friends
Helpful?
1 Thank Jovany1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soratama, Director de Relaciones con Clientes at Soratama Hotel, responded to this review, 3 weeks ago
Google Translation
Ofrecerle un excelente servicio es nuestra meta más valiosa, apreciamos recibir la percepción de nuestros clientes sobre su experiencia en nuestras instalaciones, ya que sus comentarios y sugerencias son vitales para seguir mejorando nuestros servicios, lo cual significan mucho para nosotros.
Nuestro compromiso es con usted, y por este motivo le informamos que hemos tomado los respectivos correctivos al interior de la empresa para evitar que suceda nuevamente con nuestros huéspedes.

Lo esperamos nuevamente en nuestro Hotel para tener el gusto de atenderlo y ofrecerle el mejor servicio de alojamiento de la ciudad de Pereira.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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131 reviews from our community

Traveller rating
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    28
    10
    4
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Barranquilla, Colombia
Level 5 Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 April 2013

I only stayed one night but i really enjoyed this place. Lovely, modern spacous rooms, overlooking the main plaza.
Friendly staff.
Breakfast is nice, the dining room is warm and feels a bit like you are in someones house as you watch them make your eggs how you want!
I never saw the spa, so I cant comment on that.
Generally a nice little place for a business stay.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Center O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soratama, Director de Relaciones con Clientes at Soratama Hotel, responded to this review, 3 weeks ago
Google Translation
De parte del equipo Hotel Soratama agradecemos su apreciado comentario.
Lo esperamos nuevamente en nuestro Hotel para tener el gusto de atenderlo y ofrecerle el mejor servicio de alojamiento de la ciudad de Pereira.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
Reviewed 19 March 2013

when i went in pereira..the best hotel...is here...soratama,,the people is nice..good service.and...good place...thanks,,,when i can back to pereira...never change the place here soratama...i remember all the time your people...whit my friends..ther are very happy...thanks again carlos

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 48challenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soratama, Director de Relaciones con Clientes at Soratama Hotel, responded to this review, 3 weeks ago
Google Translation
De parte del equipo Hotel Soratama agradecemos su apreciado comentario.
Lo esperamos nuevamente en nuestro Hotel para tener el gusto de atenderlo y ofrecerle el mejor servicio de alojamiento de la ciudad de Pereira.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 November 2012

I've stayed at the Soratama Hotel two times. The first time in the Spring i had a great room facing the Plaza of Bolivar. The next time I had an old room facing the back of the hotel. The staff are friendly. The rate always included a free buffet breakfast. The breakfast is generous and the staff at the restaurant are very friendly. The door men are very friendly in calling for cabs and giving easy to follow directions. There is no gym at this hotel. Pereira is a warm city and you will need to leave the AC on all day so you can back to a cool room. It's looked in front of the Plaza of Bolivar and near an old cathedral. The neighborhood is busy during the afternoon so I recommend you cab it as much as possible in the Center of town. I recommend this hotel for a short stay. The staff at the door, restaurant and housekeeping make the stay pleasant.

Room Tip: Do not stay in a room numbered #11 (ie 711, 811, 911) because these are one of the older rooms. Try...
See more room tips
  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cqtraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soratama, Director de Relaciones con Clientes at Soratama Hotel, responded to this review, 3 weeks ago
Google Translation
Ofrecerle un excelente servicio es nuestra meta más valiosa, apreciamos recibir la percepción de nuestros clientes sobre su experiencia en nuestras instalaciones, ya que sus comentarios y sugerencias son vitales para seguir mejorando nuestros servicios, lo cual significan mucho para nosotros.
Nuestro compromiso es con usted, y por este motivo le informamos que hemos tomado los respectivos correctivos al interior de la empresa para evitar que suceda nuevamente con nuestros huéspedes.

Lo esperamos nuevamente en nuestro Hotel para tener el gusto de atenderlo y ofrecerle el mejor servicio de alojamiento de la ciudad de Pereira.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Soratama Hotel

Property: Soratama Hotel
Address: Carrera 7 No. 19-20 | Plaza de Bolivar, Pereira 660002, Colombia
Region: Colombia > Risaralda Department > Pereira
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 30 Hotels in Pereira
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Soratama Hotel 3.5*
Number of rooms: 77
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