On the outside the hotel seems nice and on the inside very lovely, however, that is where it ends. We were there for a family wedding and multiple guests had numerous complaints. Among them weak water pressure, like taking a shower with a water pik. The temperature of the rooms varied from freezing to sauna like temperatures. One guest had to call the front desk at 3AM because her room was 87 degrees and could not open a window. Parking which was $20 per day, ok we all want to help New Jersey thrive, however you had to walk around the front and side of the hotel to get your car when leaving and coming back, no side or back door let you into the hotel. Our room key at various stages did not work. The grey towels I believe were supposed to be white, hint..whitening detergents do exist. Sunday morning the hotel set up coffee service, great !however Monday morning when there were still many guests from the Sunday wedding in residence there was nada, nothing, zip. When I inquired at the front desk they said that they do not offer coffee on week days..really? So many people went up to the front desk asking for coffee they starting making pots in the back of the office to give out to people. When I mentioned to the gentleman at the front desk that it would be easier to just put out the coffee he reiterated...."We don't provide coffee on the weekends". Very poor customer service, putting out coffee and hot water for tea like they did the day before goes a long way towards good customer service. Coffee, tea bags ,sugar packets and Styrofoam cups are pretty cheap at Costco, get the hint. WiFI was $10 per day. The restaurant was closed and there was construction going on in the hotel during our stay. As entertainment the fire alarm went off and we all evacuated the building. Needless to say we woke up grumpy the next morning to find.. that's right no coffee.
After many of the previous reviews management had posted an apology and explanation, I am not impressed and will reach out to the travel agent to inform her of what an unpleasant stay it was and that she should steer her customers to establishments that actually care about their guests.
- Official Description (provided by the hotel):
- Nestled along the Jersey Shore, just a few steps from the famous Asbury Park boardwalk, the Atlantic Ocean provides gorgeous panoramic views and the ultimate setting for your relaxing getaway. The Berkeley’s coveted beachfront location has convenient proximity to an array of local hotspots, the most notable is The Stone Pony. Our oceanfront hotel is only an hour away from Philadelphia and New York City, making it easily accessible. Head to the Tiki Bar and enjoy a cocktail poolside under the private cabanas for the ultimate relaxation experience. Or you can soak up the sun on the beach and then head across the street to the legendary Stone Pony. If you are one of lucky ones you may catch a surprise appearance by “The Boss”, Bruce Springsteen. The nightlife is diverse and when you stroll along the boardwalk, you will discover great beaches, great shopping, and delicious dining options. The boutique NJ hotel and the historic seaside community is the ideal venue for your wedding featuring magnificent ballrooms and an expansive rooftop perfect for your ceremony or a sunset cocktail party. ... more less
- Reservation Options:
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- Also Known As:
- Berkeley Hotel Asbury Park
- Berkeley Carteret Oceanfront Hotel
- Berkeley Asbury Park