The resort has great modern facilities with a good amount of amenities, the front desk and housekeeping provide great service as well but they could improve on the service at the beach, swimming pools and restaurants. Orders at the restaurant take too long even though it was low season, and there was no follow up from the wait staff to ensure all needs were covered. Very difficult to get service at the swimming pool and at the beach.
The food at the restaurant was good and reasonably priced, however over the week we were there 4 people in our well travelled party got stomach issues at different points in time.
- Official Description (provided by the hotel):
- Between the mountains and the Colombian Caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow relaxation and recreation of its visitantes. In Zuana you can have it all, the best beaches, great service and exclusive accommodation, which makes this the ideal destination to visit and enjoy. ... more less
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- Also Known As:
- Zuana Beach Hotel Santa Marta
- Zuana Beach Santa Marta