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“Great Facilities, OK Service”
3 of 5 bubbles Review of Zuana Beach Resort

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Zuana Beach Resort
Ranked #7 of 68 Hotels in Santa Marta
Certificate of Excellence
The Woodlands, Texas
Level Contributor
437 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Great Facilities, OK Service”
3 of 5 bubbles Reviewed 27 October 2013 via mobile

The resort has great modern facilities with a good amount of amenities, the front desk and housekeeping provide great service as well but they could improve on the service at the beach, swimming pools and restaurants. Orders at the restaurant take too long even though it was low season, and there was no follow up from the wait staff to ensure all needs were covered. Very difficult to get service at the swimming pool and at the beach.

The food at the restaurant was good and reasonably priced, however over the week we were there 4 people in our well travelled party got stomach issues at different points in time.

Stayed October 2013, travelled with family
Helpful?
2 Thank Carlos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, California
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 6 September 2013

We stayed at this hotel the last week of August 2013 and found the room, grounds and staff to be very hospitable. We stayed in the older (time share) building and had a beautiful view of the ocean and the activities that occurred on the beach. I agree with the other reviewers that the food was over-priced and not particularly good. Fortunately, many good restaurants are an inexpensive taxi ride or a very cheap bus ride away. The bus system in Santa Marta is very accommodating and cheap (70 cents). We never waited more than a few minutes for bus (right outside the resort) and you can even flag a bus down from the opposite side of the street. The free Wifi was nice, but not entirely reliable. The resort staff doesn't speak English, although they try to communicate, so brush up on your Spanish or bring your Spanish phrase book

Room Tip: Choose a room with a beach view (204, 304, 404, 504)
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dawn92106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 22 August 2013

The pool are very nice and well maintained, the menu had a lot of options although pricey. The room and building need maintenance and the looby needs a facelift. The service was bad. Only after we started offering tips, the waiters offered a better service.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jairo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Windsor, New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

We stayed in this hotel the first week of July 2013. The rooms and facilites are well maintained and beautiful. We did not have any problem with the service. However, the staff needs to be trained to be courteous and gentle. It seems that the customer service culture needs to be deep implemented into the staff. The hotel needs to impplement more activities within the facilities and have handy more information (Maps, routes, etc) about the places that surrounds the area. We used the gym, It has a good view and a lot of equipment to have a good routine, the trainer is good. The bar is bore, the music and shows have to be increased and improved. In general the hotel is good for family vacation.

Room Tip: Any room in this hotel is good. Try to reserve in the new tower.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Xoemy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, Maine
Level Contributor
231 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 11 August 2013 via mobile

We stayed for a week on time share exchange. The facility is spotless and very well maintained. The pools are beautiful and the beach also. The local hawkers are not overly annoying. We were in the older section, but our suite was refurbished and very nice. Do not have the buffet - it was our worst meal in Colombia and very expensive. The hamburgers are fantastic. In all, the food and drinks are pricey and we went to Santa Marta for a main meal per day and prepared breakfast in our suite. You can take a taxi to Santa Marta for about 20,000 each way, but we used the local. Us which we picked up on the main road for 1,500 CP.

  • Stayed August 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediazuana, Director Comercial at Zuana Beach Resort, responded to this review, 17 August 2013
Thank you for taking the time to review our resort, it is very much appreciated. We´ll take your suggestions about the buffet. Again thank you for your review and we look forward to welcoming you back to Santa Marta soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 July 2013

Santa Marta area is an unique place in the world with perpetual snow at the top of the sierra nevada, close by the warmest water of the caribbean sea. Zuana offers local tours to discover that beautiful zone.
Colombian People and specialty the caribbean citizens are open, friendly and fun people that will make you feel in a very spacial place.
The Hotel haver a very nice facilities, brand new spa with water circuit, 4 bowling lines, 3 tennis courts, about 7 different pools, royal palms, and every night they offer different activities with professional dancers in the beach or at the pool area. Very clean and you can cook in your suite that is clean every day by the hotel personnel. We practice Zumba at the beach daily!!
The red snapper fried at the beach open kitchen is the best of the world. (the food at the indoor restaurant are very expensive and no so good for the price (it couldn't be perfect!!! :) )

Room Tip: All rooms have a full ocean view
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank capgaviriab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 July 2013 via mobile

We stayed in this hotel for 4 nights and were terribly disappointed. While the facilities are excellent with nice features, good beach an pool areas and comfortable well decorated rooms, the service and the food were shockingly terrible.
The staff tries to be hospitable but they lack formal training in very basic customer service principles. Although the number of servers and attendants appeared to be sufficient, the wait times were outrageous in all areas of the hotel (front desk, restaurants, pool service, towels, etc). The quality of the menu items offered was equally disappointing, particularly given how heavily overpriced everything is in comparison to other local venues of similar or higher quality. The menu was dull, poorly executed, lacking creativity and freshness, and with minimal variety. This hotel has tremendous potential and its a shame that the terrible service and bad food ruin the experience.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gpradilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zuana Beach Resort

Property: Zuana Beach Resort
Address: Carrera 2 No. 6-80 | Bello Horizonte, Santa Marta 470006, Colombia
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Santa Marta
#3 On the Beach Hotel in Santa Marta
#4 Spa Hotel in Santa Marta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
Between the mountains and the Colombian Caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow relaxation and recreation of its visitantes. In Zuana you can have it all, the best beaches, great service and exclusive accommodation, which makes this the ideal destination to visit and enjoy. ... more   less 
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Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta

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