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All reviews modern hotel great location excellent hotel top floor cool down historic center clean rooms minute walk recommend this hotel pool ac lobby amenities
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Reviewed 1 June 2018

Brand new hotel near to the old city center and Parque de los Novios, with plenty of restaurant options nearby, and a small but high quality grocery store right across the street. Perfect location if your doing business in Santa Marta or beaches are not your primary reason to visit. Although there is a small beach a couple of blocks away, it’s next to the marina, so you’d really have to drive 15-20 minutes to get access to the nicer resort areas of Bello Horizonte and Rodadero. This hotel property is higher quality than your average Hilton Garden Inn in the US, and the service is outstanding.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank cirobledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta, responded to this reviewResponded 9 June 2018

Dear Mr Robledo,

Thank you for sharing these comments of our hotel in tripadvisor! we are really glad you liked the hotel and our services.

It is our duty to always offer the best service and we work every day so that our guests feel well cared for and receive the attention that characterize us as Hilton chain
More than a hotel, we are a group of people dedicated to the service, looking every day to enhance our brand, implementing procedures and improvement tools, so we hope you will give us the opportunity to welcome you back soon to your home in Santa Marta.

We hope you back soon!

Best Regards,


Sincerely,

Laura Saldua Lopez
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018

New hotel, excellent location. Clean rooms, free internet, very safe. Critic - F&B, no service at the pool, breakfast could be better, staff can be friendly. The half of the menu was not available. Many special Thanks to Angelika - the only one person who always make us feel welcome.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank valentingeorgiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta, responded to this reviewResponded 9 June 2018

Dear Mr/ Ms Valentin,

Thank you for sharing your comments with us in our satisfaction and loyalty Survey.

At Hilton Garden Inn Santa Marta we strive to provide our guests with a quality service that meets their expectations and receive from us a little more than expected. We effort day by day to give all our guest the best service that characterizes us as a Hilton Chain.
We are going to give all these excellent comments to our staff and also Angelica our hostess.

We say goodbye with a warm greeting, but not before reminding you that this is your home in Santa Marta and it will always be a pleasure to serve you!

Many Thanks,

Sincerely,

Laura Saldua Lopez
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

Nice rooms, all new and very clean. The bed was very comfortable as well. We were completely happy with the rooms. The internet was very fast and the staff in the property friendly. The security guy always made sure he pressed the elevator button when he saw us coming so we did not have to wait. Very nice and appreciated gesture...

Date of stay: May 2018
Trip type: Travelled as a couple
Thank bens9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta, responded to this reviewResponded 5 June 2018

Dear Mr/ Ms:

Thank you for sharing the experience from your recent visit to Hilton Garden Inn Santa Marta. I just finished reviewing the results from your e-mail survey.

Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to share these comments.

We value you as our loyal guest and look forward to serving your lodging needs again in the near future.

Sincerely,

Laura Saldua
Front Desk Chief

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

A new, modern hotel in the heart of the city. The ocean view rooms are the best! Breakfast was amazing. The staff are extremely helpful and friendly. If you are wondering where to stay, then look no further!

Date of stay: May 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank eurotodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta, responded to this reviewResponded 25 May 2018

Dear Mr. Todd,

Thank you for sharing this excellent comment to us. Your feedcback is absolutely important to us. We value you as our loyal guest and look forward to serving your lodging needs again in your next stay at Hilton Garden Inn Santa Marta!

We hope you back soon, Is always a pleasure to serve you!

Cordially,

Laura Saldua Lopez
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018 via mobile

New hotel that ticks all the boxes for an urban hotel in a small city like santa Marta. Is not a beach hotel but this is not what it aims to be, in fact Santa Marta the city is not where the beaches and most touristic sites are but in its surroundings . It is a short walk to almost all the places of interest that are located within the city, tough. Be advised that even as it has the Garden Inn label, the premises and accommodations are more suited to a fully serviced brand like Hilton, so it s better than your standard Garden Inn. In fact this is more a 4 star hotel than a 3 star. Good room size, very well appointed, in a very good location, with an acceptable restaurant and almost all the facilities you could expect from a 4 star hotel. For the price I paid I consider it an excellent PQR. Would highly recommend it to anybody

Date of stay: May 2018
Trip type: Travelled with family
1  Thank barranqtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta, responded to this reviewResponded 22 May 2018

Dear Guest,

Thank you for sharing the experience from your recent visit to Hilton Garden Inn Santa Marta.
Your opinion is very important and valuable for us, since we rely on this to improve the quality of our services and meet their needs and expectations, for which we are grateful to have shared with us your comments in the satisfaction questionnaire, in order to know our strengths and weaknesses and offer you the service that you as a Hilton client expect.

We hope you come back soon this is always going to be your home in Santa marta!

My best regards for you.

Sincerely,

Laura Saldua Lopez
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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