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“If you travel to Santa Marta then you should stay here”
5 of 5 bubbles Review of Hotel Arhuaco

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Hotel Arhuaco
Ranked #40 of 69 Hotels in Santa Marta
Malmo, Sweden
Level Contributor
107 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“If you travel to Santa Marta then you should stay here”
Reviewed 4 January 2013

Hotel arhuaco Santa Marta is located at rodadero, the tourist part of Santa Marta. We traveled from Cartagena to Santa Marta by shuttle mini van, it took around 5 hrs door to door.
PLUS
Very nice breakfast buffet: really nice juice of different kind of fruits, tasty coffee, tea, bread, Colombian food, eggs, etc.
Comfortable rooms and beds with tv, bathroom, minibar, balcony, safety box, AC
Exito supermarket in front och the hotel, the beach is very close, you have lots of restaurants, ATM, souvenirs marketing
Good wifi connexion
Gym
Nice pool area
They fixed the tours to the tayrona park and transport to airport
Coffee and water available during the day
Parking
MINUS
- stairs for handicaps to the pool area
- safety box 2600$ per day
Avoid rooms close to the parking area and close to the street
I would definitely recommend this hotel, all the crew was very nice, helpful, good knowledge of the touristic places to go,everything was great!

Room Tip: Don't choose rooms close to the street or close to the parking area
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aragonsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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122 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Medellin
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 February 2012

I recently spent the night at this hotel on a business trip to Santa Marta. Defenetly not a good experience.
Firts, the hotel is located in one of the busiest streets of El Rodadero tourist district. If you don get an interior room, you will not be able to sleep until 2 in the morning.
Second, the bed and pillows are truly uncomfortable: the bed too soft and pillows too high.
There are newest hotels in downtown Santa Marta.
Do not stay at this hotel.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpgonzalez10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravenna, Ohio
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 2 February 2011

We had the full board package and ate all of our meals at the hotel except for 2 in 11 days. They try very had to come up with something different each meal. Some of the meals were fair and some were great. The value was excellent for what we paid.
The room was average at best. Noisy on the street side of the hotel. I had real problems with the air conditioning remote control. I was almost always to hot or to cold. We should have asked for help with that. I must say the staff at this hotel are all very good!
We really enjoyed the New Years Eve party and the girl in charge of the party deserves a raise. The hotel should keep her around at all cost.
The pool was nice. The location to the beach is very close. I would stay at the hotel if I were going back. The hotel rooms could use an upgrade.
This hotel is really not in Santa Marta. It’s next door in Rodadero! If going to the area understand there are very few English speaking people and you want a hotel in Rodadero not Santa Marta. That’s my opinion. Take a boat tour with the boats at the far right end of the beach and also visit Simon Bolivar’s house.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasonRavennaOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falls Church, Virginia
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 28 January 2011

My SO and I spent a couple of nights at the hotel "Arhuaco" last January. Our experience regarding the quality of the service provided by the staff, the location and value was great!!.
There were a couple of things that I would like to mention in this review. The first one is location. It’s a fact, location, location, location. The hotel is located in the area call “El Rodadero” This area is a 20 minutes away from the airport. The taxi fare from the airport to El Rodadero is around $15,000 COP. The hotel is located one block from the beach, which made it perfect for those moments when you are at the beach and you need to go to the bathroom but you don’t want to use a public potty. There are a lot of restaurants, small supermarkets, pharmacies, ATM machines, bars and souvenir shops in the same street as the hotel. But sadly, location could be a double bladed knife, which brings me to the second thing that I want to mention, “Noise”. Because the hotel is located on a main strip there is a lot of noise around the hotel. Therefore, the rooms which face the main strip are not soundproofed and the level of noise that you can hear at night coming from the street could be very overwhelming, particularly the noise that comes from a bar which is right in front of the hotel.
When we checked in, we were given room #316, this was a large room, with 2 double beds, LCD TV screen, small refrigerator with some drinks and snacks in it, AC and a big bathroom with hot water, hair drier and some toiletries which you need to pay for them if you use them. I noticed that the bathroom was in need of a facelift (not a big deal). The room has a balcony and it faced the main strip. Around 3:00 AM in the morning, we had to request a change of room because we couldn’t handle anymore the noise coming from the bar across the street. Unfortunately, bars in Santa Marta closed at 4:00 AM so we had to hear the noise from 8:00 Pm until 4:00 AM. Sadly, the rooms are not soundproof; therefore it felt like we were trying to sleep inside the bar. When we made the request to change rooms, the staff at the front desk, submitted our request and she said that they have some inside rooms available but she apologized for not being able to make the change right away because there was no maid service at that hour and we won’t be able to change rooms. Keeping in consideration that we were awake and we couldn’t sleep, my SO and I, decided to take a stroll on the main strip.to our surprise, it was very safe to walk on the street at those early hours. Finally, the bar closed at 4:00 AM (that is the legal time for the bars to close) and we were able to go to sleep. Next morning, as soon as the woman at the front desk saw us, she told us that they have a room ready for us but it will be facing the parking lot. Honestly, we did not care, about the view so, we did the change. This time we moved to room #306 and it was perfect, clean, big and quite. So, if you are a light sleeper stay away from the rooms that are facing the main strip. The one problem was that the bed was a little uncomfortable because you can feel the springs while trying to sleep. Request the ones with a view of the pool or the parking lot. Anyway, views are not important here, you will spend most of the time away from the room.
Our issue with the noise brings me to my third point, “Service Level”. The service level provided by the staff at this hotel is GREAT!. Everybody from the bellboy, to the maids, to the waiters and waitresses and to the staff at the front desk offers a kind or service level that I have seeing only in a very few places. Every time that we asked for something, somebody was there to help us. The level of friendliness, courtesy and service is an A+++. One thing that you need to keep in mind is that they follow the Caribbean culture so things take a little while to get accomplished but they are so incredible nice that it makes the wait more pleasant.
While we were there, we booked a trip to “ El parque Tayrona” through their tour company. The tour was good and the service provided by their staff was good.
The only complaint that I have is regarding the hotel reservation center and their website. I started planning the trip to Santa Marta in mid-September 2010 and every time that I tried to contact their reservation center the person in charge was unresponsive. I tried to make the reservation through their website, but whoever designed it, it created the most unfriendly user website ever. I ended up doing my reservation through “Despegar.com” their services are A+ and their prices one of the best ones in the market.
So, to conclude this long review, if you book your next vacation at the hotel Arhuaco, you won’t be disappointed. Enjoy it!!

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BDiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 October 2010

The room was spacious and clean with a balcony, albeit with dated decor. Good value for the price I paid. Poor WiFi speed in lobby, and non-existent reception in my room even though it's advertised to have WiFi. Staff friendly and helpful. Good included breakfast (but don't eat at the hotel restaurant for any other meal--overpriced and lousy food). I liked the location of the hotel, on a main street with conveniences and some charm, even if it wasn't on the beach.

Stayed September 2010, travelled solo
Helpful?
1 Thank A_Travel_Opinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 September 2010

When we arrived at Sol Arhuaco our internet reservation made on venere.com was not accepted, they said a double room would cost a lot more than the 90$/night we paid and they would have to charge us more. After about half an hour we finally managed to get our room for the price we booked on the internet (90$/night, which, for a country like Colombia is a lot of money!) and we got our room.

The valet was really nice showing us the room, but we did tell him it was dirty! He told us that he would call housekeeping immediately but it never got there. For the whole stay we had peanuts on the floor and other garbage from the previous guests!

Swimming pool was also dirty, probably cleaned less than once a week, full of leaves, sand and tons of hairs... very disgusting!

Also, things were always missing from the room, it seemed housekeeping kept forgetting basics such as soap and shampoo... and the room safe never worked.

Breakfast was ok for Colombian standards, but again, for the price we pay (mind you, Colombians get a VERY different price, and this was confirmed by some colombians friends I met there) we should get a lot more!

All in all I wouldn't recommend this hotel at all!

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SkytravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Santa Marta hotels

New York City, New York
Level Contributor
207 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 17 March 2010

I stayed here only one night when passing through. The room was comfortable and clean but a bit worn. Bathroom fixtures were a little loose and hard to use... fabrics a little worn. Location is very close to beach in El Rodadero and is broad and sandy. Water is nice. The pool looked very nice but I chose sea. I had dinner and breakfast in the hotel and both were quite good. Very nice buffet for breakfast- fresh fruit, breads, eggs, etc. Good coffee available most of the day. This is just a beach town so I think there's not much choice

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Arhuaco

Property: Hotel Arhuaco
Address: Carretera 2 N. 6-49, Santa Marta 470004, Colombia
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #40 of 69 Hotels in Santa Marta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Arhuaco 3.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Sol Arhuaco Hotel Santa Marta
Sol Arhuaco Santa Marta

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