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“A good hotel with a very welcoming staff.”
Review of Hotel Arhuaco

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Hotel Arhuaco
Ranked #33 of 72 Hotels in Santa Marta
Reviewed 28 January 2011

My SO and I spent a couple of nights at the hotel "Arhuaco" last January. Our experience regarding the quality of the service provided by the staff, the location and value was great!!.
There were a couple of things that I would like to mention in this review. The first one is location. It’s a fact, location, location, location. The hotel is located in the area call “El Rodadero” This area is a 20 minutes away from the airport. The taxi fare from the airport to El Rodadero is around $15,000 COP. The hotel is located one block from the beach, which made it perfect for those moments when you are at the beach and you need to go to the bathroom but you don’t want to use a public potty. There are a lot of restaurants, small supermarkets, pharmacies, ATM machines, bars and souvenir shops in the same street as the hotel. But sadly, location could be a double bladed knife, which brings me to the second thing that I want to mention, “Noise”. Because the hotel is located on a main strip there is a lot of noise around the hotel. Therefore, the rooms which face the main strip are not soundproofed and the level of noise that you can hear at night coming from the street could be very overwhelming, particularly the noise that comes from a bar which is right in front of the hotel.
When we checked in, we were given room #316, this was a large room, with 2 double beds, LCD TV screen, small refrigerator with some drinks and snacks in it, AC and a big bathroom with hot water, hair drier and some toiletries which you need to pay for them if you use them. I noticed that the bathroom was in need of a facelift (not a big deal). The room has a balcony and it faced the main strip. Around 3:00 AM in the morning, we had to request a change of room because we couldn’t handle anymore the noise coming from the bar across the street. Unfortunately, bars in Santa Marta closed at 4:00 AM so we had to hear the noise from 8:00 Pm until 4:00 AM. Sadly, the rooms are not soundproof; therefore it felt like we were trying to sleep inside the bar. When we made the request to change rooms, the staff at the front desk, submitted our request and she said that they have some inside rooms available but she apologized for not being able to make the change right away because there was no maid service at that hour and we won’t be able to change rooms. Keeping in consideration that we were awake and we couldn’t sleep, my SO and I, decided to take a stroll on the main strip.to our surprise, it was very safe to walk on the street at those early hours. Finally, the bar closed at 4:00 AM (that is the legal time for the bars to close) and we were able to go to sleep. Next morning, as soon as the woman at the front desk saw us, she told us that they have a room ready for us but it will be facing the parking lot. Honestly, we did not care, about the view so, we did the change. This time we moved to room #306 and it was perfect, clean, big and quite. So, if you are a light sleeper stay away from the rooms that are facing the main strip. The one problem was that the bed was a little uncomfortable because you can feel the springs while trying to sleep. Request the ones with a view of the pool or the parking lot. Anyway, views are not important here, you will spend most of the time away from the room.
Our issue with the noise brings me to my third point, “Service Level”. The service level provided by the staff at this hotel is GREAT!. Everybody from the bellboy, to the maids, to the waiters and waitresses and to the staff at the front desk offers a kind or service level that I have seeing only in a very few places. Every time that we asked for something, somebody was there to help us. The level of friendliness, courtesy and service is an A+++. One thing that you need to keep in mind is that they follow the Caribbean culture so things take a little while to get accomplished but they are so incredible nice that it makes the wait more pleasant.
While we were there, we booked a trip to “ El parque Tayrona” through their tour company. The tour was good and the service provided by their staff was good.
The only complaint that I have is regarding the hotel reservation center and their website. I started planning the trip to Santa Marta in mid-September 2010 and every time that I tried to contact their reservation center the person in charge was unresponsive. I tried to make the reservation through their website, but whoever designed it, it created the most unfriendly user website ever. I ended up doing my reservation through “Despegar.com” their services are A+ and their prices one of the best ones in the market.
So, to conclude this long review, if you book your next vacation at the hotel Arhuaco, you won’t be disappointed. Enjoy it!!

  • Stayed: January 2011, travelled as a couple
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1  Thank BDiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 23 of 138 reviews

Reviewed 29 October 2010

The room was spacious and clean with a balcony, albeit with dated decor. Good value for the price I paid. Poor WiFi speed in lobby, and non-existent reception in my room even though it's advertised to have WiFi. Staff friendly and helpful. Good included breakfast (but don't eat at the hotel restaurant for any other meal--overpriced and lousy food). I liked the location of the hotel, on a main street with conveniences and some charm, even if it wasn't on the beach.

Stayed: September 2010, travelled solo
1  Thank A_Travel_Opinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2010

When we arrived at Sol Arhuaco our internet reservation made on venere.com was not accepted, they said a double room would cost a lot more than the 90$/night we paid and they would have to charge us more. After about half an hour we finally managed to get our room for the price we booked on the internet (90$/night, which, for a country like Colombia is a lot of money!) and we got our room.

The valet was really nice showing us the room, but we did tell him it was dirty! He told us that he would call housekeeping immediately but it never got there. For the whole stay we had peanuts on the floor and other garbage from the previous guests!

Swimming pool was also dirty, probably cleaned less than once a week, full of leaves, sand and tons of hairs... very disgusting!

Also, things were always missing from the room, it seemed housekeeping kept forgetting basics such as soap and shampoo... and the room safe never worked.

Breakfast was ok for Colombian standards, but again, for the price we pay (mind you, Colombians get a VERY different price, and this was confirmed by some colombians friends I met there) we should get a lot more!

All in all I wouldn't recommend this hotel at all!

  • Stayed: September 2010, travelled on business
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1  Thank SkytravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2010

I stayed here only one night when passing through. The room was comfortable and clean but a bit worn. Bathroom fixtures were a little loose and hard to use... fabrics a little worn. Location is very close to beach in El Rodadero and is broad and sandy. Water is nice. The pool looked very nice but I chose sea. I had dinner and breakfast in the hotel and both were quite good. Very nice buffet for breakfast- fresh fruit, breads, eggs, etc. Good coffee available most of the day. This is just a beach town so I think there's not much choice

  • Stayed: March 2010, travelled on business
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1  Thank Larry917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2010

One of the best hotels i ever stayed in. Considering there are not many hotels to stay in the "rodadero" area. this one was pretty good, close to the beach and near by shopping and restaurants. The rooms are very comfortable, good a/c and well lite bathrooms with good flow of water in the shower ,something very mportant after a long day at the beach. the service was great specially at the restaurant the servers were very hospitable they make you feel at home, they remember you most of all they make you feel you are important and that your food is important even when i went to eat alone without my family they treated me very good and they asked where was the rest of my party. the food was delicious!!!

  • Stayed: December 2009, travelled with family
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1  Thank extremelywell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2010

It is a Warm Hotel, Nice Ubication, Good Customer Service, Excelent Food!
I Recommend It! ;)

Stayed: December 2007, travelled with family
Thank Carito21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2009

I was there with my whole family. The rented rooms to a young lebanese "gang" from maicao guajira. party.booze.music very extremely loud all night long. they took over the pool scaring everybody.hotel employees did nothing. terrible hotel terrible vacations.

  • Stayed: April 2009, travelled with family
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4  Thank colombiasailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Arhuaco

Address: Carrera 2a N. 6-49, Santa Marta 470001, Colombia
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #33 of 72 Hotels in Santa Marta
Price Range: £43 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Arhuaco 3.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Sol Arhuaco Hotel Santa Marta
Sol Arhuaco Santa Marta

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