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“High quality stay - what luxury”

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Hotel Boutique Casa Carolina
Ranked #1 of 67 Hotels in Santa Marta
Certificate of Excellence
Reviewed 6 July 2014

David and Vanessa and their staff are welcoming, the hotel is fantastic, very modern and very relaxed. Didn't want to leave! Would certainly recommend it if you looking for a few days of peace and luxury in the heart of a less than luxurious city.

  • Stayed: April 2014, travelled as a couple
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Thank Jacob122014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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275 - 281 of 546 reviews

Reviewed 2 July 2014

From the moment of arrival Casa Carolina feels like a tranquil oasis in the hubbub of Santa Marta. David and Vanessa and their staff are welcoming and helpful, the ambience is stylish, and the mood relaxed. Our room was spacious and well appointed and very comfortable. We stayed twice over an eight day period as David had suggested we take a two night stay away at Barlovento a beautiful beachside lodge which the staff organised for us. There also organised trips to the coffee plantation at Minca and to Tayrona Park and our transfer to Cartagena. Casa Carolina is well positioned in the old part of town, a short walk from the Plaza de Novios restaurant area and from the sea front. All in all a fine hotel.

Stayed: June 2014, travelled as a couple
2  Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

Superb attention to details and customer service summarise our stay at "Casa Carolina". From the moment you check in to your check out, the management and staff strive to make you feel special and at home. Close enough to the heart of the city and at the same time smartly located so that at night your sleep won't be disturbed by the live music and parties that go on in Santa Marta. Upon arrival we were surprised to be greeted by our names and offered a refreshing drink, which felt really nice after a long and steaming hot trip we had made from Cartagena. My lady was particularly delighted by the fresh flowers in the room, slippers and bathrobes, and hand-made aromatic soaps. We loved to relax by the swimming pool and at the rooftop "cabanas" enjoying a nice view of the sky and the city from above. The bed and pillows are of very good quality and big enough. Hotel staff is courteous and try hard to meet your needs. We will definitely stay in this hotel whenever we return to Santa Marta.

  • Stayed: June 2014, travelled as a couple
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2  Thank WKNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

The location it's quite scary, when you cross the park at night there are plenty of homless and it's too dark, in fact thr second night we decided to stay at the hotel at night. The hotel is nice, new and the staff is friendly.

  • Stayed: May 2014
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Thank brmc1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCasaCarolina, Owner at Hotel Boutique Casa Carolina, responded to this reviewResponded 15 June 2014

Dear Guest,

Firstly, many thanks for your kind comments about Hotel Boutique Casa Carolina. We are so pleased to see you enjoyed your time with us.

We are sorry to hear you found Santa Marta slightly intimidating by night. Happily there have been absolutely no guest incidents of any kind in our neighbourhood to date, but the streets can feel quiet later on at night. We always recommend the option of a taxi (2 USD from anywhere in Santa Marta's centre) when returning late from a restaurant or bar. Our 24-hour security can organise this service and meet guests as they arrive at our door. Though not absolutely necessary, for some guests this offers peace of mind.

Colombia continues to develop and improve rapidly and Santa Marta has made great advances since we began our restoration project three years ago. Casa Carolina is an active member of the "Asociación Amigos de la Calle de la Cruz y Centro Histórico". This local group of businesses supports the police and authorities on themes such as homelessness, community projects and security, and has made significant progress in various aspects of the neighbourhood (greater police presence, improved lighting, fund-raising for local events and street maintenance), but without a doubt this work is ongoing.

We do hope to welcome you again in the future so you can see the improvements being made. Despite the need for certain precautions, we continue to find Santa Marta extremely safe and a unique and attractive holiday destination.

With our very best wishes,
Casa Carolina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014 via mobile

Beautiful place very well decorated and furnished. I would definitely recommend for couples for a nice quiet bit of luxury. The pool is very nice but a little on the small side. Very nice roof top terraces to relax

Stayed: May 2014, travelled as a couple
Thank candcworldtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

Careful attention to detail has created a memorable boutique hotel in old Santa Marta, with a architectural concept marrying classic architecture with modern elements. Spotlessly clean, beautifully designed, and very comfortable with attentive staff: don't stay anywhere else. An affordable bit of luxury.

  • Stayed: May 2014, travelled with friends
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1  Thank TwoCanucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

My wife & I are more than pleased by our choice of this hotel for a 4-day stay. The hotel is new with interesting design features. The rooms are large, modern & spotlessly clean. Most rooms have their own balcony. The hotel also has a very contemporary-looking pool with a bar/restaurant next to it. An excellent, free breakfast is provided.
What really makes the hotel shine is the personnel. They are friendly helpful & knowledgable. They do whatever is necessary to improve the guests' experience with the hotel. One of the workers told my wife that many families rely on the hotel for their livelihood so they do whatever they can to make sure the hotel is a success. One morning I was up early before anyone else. The man cleaning the pool asked if I'd like a cup of coffee and made a fresh cup for me.
The hotel will arrange tours, transportation & taxi rides using vetted & approved providers. Even the taxis that they call are newer & cleaner than a normal taxi from the street. While walking around the city I looked at a few other hotels at about the same price point. There was no comparison - Casa Carolina won.
During our stay the wifi signal kept dropping the connection. The hotel immediately called in a tech to find & solve the problem. Because of continuing problems with the signal the hotel is looking at changing/upgrading their equipment to eliminate the dropped signals.
The hotel is located in the old part of the city and the surroundings are run down; but that's true of almost all of the historic center. There are lots of police in the the tourist areas and we never felt the least bit unsafe.
In summary, we highly & unreservedly recommend the hotel. We plan to return.

Stayed: May 2014, travelled as a couple
Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Boutique Casa Carolina

Address: Calle 12 # 3-40 | Centro Historico, Santa Marta 470001, Colombia
Phone Number:
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 67 Hotels in Santa Marta
Price Range: £57 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Boutique Casa Carolina 4*
Number of rooms: 10
Official Description (provided by the hotel):
Casa Carolina is a luxurious but relaxed Boutique Hotel located in a calm area of Santa Marta's beautiful historic centre. Facilities include swimming pool, jacuzzi, spa treatments, luxury rooms and suites, roof terraces, restaurant and bar, laundry, 24hr reception, kids equipment. All rooms have hot power shower, safe, fridge, International HDTV, telephone, Ipod docking station, wifi, use of tablet computers ... more   less 
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