We stayed four nights at the Water Club M-F. The Water Club is valet parking only. For Borgata players club members, it's only a five dollar charge! We arrived early on Monday for the bell desk to hold our luggage and then hit the beach. Right away, our valet was quick with suggestions and directions (that were correct!!) Great first impression.
Our check in process was flawless - the wait was short and the customer service was pleasant.
Our room was very very nice. We were in room 2286 with a view of the water. The pool was also visible. The king bed was very comfy for both my husband and I - we got great sleep. We were close to the elevators, but the room was very quiet.
Don't let the fact that this property is separate from Borgata and gambling. The indoor walk to the casino is a short one and offers nice boutique shops.
Now, for the bad...The reason we booked at Water Club in lieu of Borgata is for the outdoor pool. You only have access to the outdoor pool if you're a Water Club guest, and getting our sun on is important to us! The one day we went to the pool, we arrived at 8:45. You check out towels at the desk - we were only allowed two towels. The person right before us checked out 4. The guy at the desk said they were running out. When I asked about the large bin right behind him FILLED with towels, he said they are running low. SIgh.
The table we wanted to use between our chaises had used straws on it and was sticky with spilled drink from the day before. When I asked for a wet towel to wipe it, I was given a wet wipe and the bartender and manager went back to their conversation (the excellent customer service option would have been for one of them to come and wipe it down and throw out the trash).
There were no waitresses available right away, and when they did start roaming, we were not offered a menu or drinks. My husband and I joked that we must be in the no-service section... We went in the pool once (amidst a floating straw and a couple of pieces of trash). It just was not a pleasant situation. And now that I know how amazing the beaches are in AC, I will save the extra money next time and stay at the Borgata.
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- Also Known As:
- The Water Club By Borgata Hotel Atlantic City
- Water Hotel Atlantic City
- The Water Hotel By Borgata