We stayed here for 1 night as a family with 2 young children. We had a club room over looking the bay / City on the 21st floor. The room was excellent, very clean, beautiful shower room, comfortable bed and a truly stunning view over the bay & City.
The reason I only give this hotel 3 stars is a couple of points. Firstly customer service is not everyone's priority. We found the drop off point hard to find and went the wrong way into Garage Parking. The attendant was so difficult when we said we'd come in in error and didn't want to park, she still tried to charge us $5 parking fee. She really was unbelievably rude. We complained and the Valet Manager was apologetic.
Other members of staff were generally ok though and our server at breakfast was excellent.
The pools for the Water Club are over 21s only so we were invited to use the pool at The Borgata instead. This was ok but the pool was small & crowded and the changing facilities were non-existent.
One final point is that wifi isn't complimentary and I really think it should be for the price you're paying for the room.
A point to note is this hotel is not on the Boardwalk so if you want to go to the beach / pier etc you have to get a cab or the Jitney bus.
All in all we had a great time in AC and this is a truly lovely & opulent hotel but if they sharpened up a couple of things then it would be perfect.
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- Also Known As:
- The Water Club By Borgata Hotel Atlantic City
- Water Hotel Atlantic City
- The Water Hotel By Borgata