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“Fantastic Hotel but...”

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The Water Club by Borgata
Ranked #4 of 49 Hotels in Atlantic City
Certificate of Excellence
Watford, United Kingdom
Level 6 Contributor
109 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Fantastic Hotel but...”
Reviewed 21 August 2014 via mobile

We stayed here for 1 night as a family with 2 young children. We had a club room over looking the bay / City on the 21st floor. The room was excellent, very clean, beautiful shower room, comfortable bed and a truly stunning view over the bay & City.

The reason I only give this hotel 3 stars is a couple of points. Firstly customer service is not everyone's priority. We found the drop off point hard to find and went the wrong way into Garage Parking. The attendant was so difficult when we said we'd come in in error and didn't want to park, she still tried to charge us $5 parking fee. She really was unbelievably rude. We complained and the Valet Manager was apologetic.

Other members of staff were generally ok though and our server at breakfast was excellent.

The pools for the Water Club are over 21s only so we were invited to use the pool at The Borgata instead. This was ok but the pool was small & crowded and the changing facilities were non-existent.

One final point is that wifi isn't complimentary and I really think it should be for the price you're paying for the room.

A point to note is this hotel is not on the Boardwalk so if you want to go to the beach / pier etc you have to get a cab or the Jitney bus.

All in all we had a great time in AC and this is a truly lovely & opulent hotel but if they sharpened up a couple of things then it would be perfect.

Stayed August 2014
Helpful?
2 Thank Heather A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
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English first
West Chester, Pennsylvania
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014 via mobile

Love the Borgata/water club but totally ridiculous that you cannot get access to pool until 3pm! You miss the whole day even though they let you check in at 1030am. Bar service at sunroom is fantastic. Especially Nikki, Carl and Jack!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TiffanyGeorgeK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poughkeepsie, New York
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 August 2014

Generally don't care for most casino hotels, especially in Atlantic City. However, the Water Club is an impressive exception. Classy, low key, elegant in many ways - a class act without being overly snobby or pretentious. Would recommend better lighting in the bathroom, and less loud music at the pools, but otherwise no complaints, and looking forward to a return visit.

Room Tip: Ask for an ocean view.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherry Hill, New Jersey
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2014

The Water Club & Borgata are excellent properties. However, the Water Club pool area is not. There is a policy of allowing individuals to reserve the chaise lounges in apparently unlimited numbers. Consequently you will have little or no choice or even no chance of obtaining a lounge.
It's spooky to be told that there are no lounges available when you see that 90% are unoccupied.
The food and beverage quality are terrible. Simple cocktails like Bloody Marys and Margaritas are undrinkable because of the terrible quality mixes used.
If the Water Club has an Achilles Heel, it's the Pool.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
6 Thank Haig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 August 2014

The hotel is nice, the pool is great even though you need to get there at 8:30 am for a chair but for the price they charge apparently they only clean your room if you call and request it or put the make up room notice on the door. Ive stayed in over 211 hotels, some crappy and cheap and they always clean the rooms. They also don't tell you this when you check in. Surprise you're paying more and you get a dirty room.
We returned back to our room to see a half made bed, with pillows on the floor (we didnt leave it like that), dirty counter tops, and our clothes on the floor. When we called to complain they were rude and said they only clean rooms upon request. When I stayed at the Borgata they provided housekeeping, weird. The bathroom also wasn't cleaned. They did take the trash out and half made the bed so they clearly come into the rooms. Anyway probably wouldn't recommend this place if you like clean rooms and good service.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Ninascherr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piscataway, New Jersey
Level 4 Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 August 2014

For the past five years this has been a get away spot for me. Usually spend my birthday here in September. I have experienced staying at both the Water Club and the Borgata...prefer the Water Club, but really enjoyed the Fiore suites at the Borgata. This trip there were three of us...one of my girlfriends treated the other two of us to an early birthday spa day. We had fun...my friend was a little disappointed because we were on a lower floor and the roof was our lovely view. The bathrooms are the best. The Immersion Spa was wonderful...we stayed practically the entire day after we all had the best body scrubs, wraps and massages. We enjoyed all the facilities...the pools, hot tubs, steam room, showers. Then we headed towards the Borgata Buffet for dinner a little pricey, but the food and service is always very good. We were there for four days, and one day my two friends went to the outlets where they found some very good bargains...I stayed and gave a small donation to the casino...it happens...all in all we enjoyed ourselves immensely. Fat burgers at the cafeteria one of my favorite spots...Bread and Butter for breakfast...very good. We ended our last night with dinner at Wolfgang Puck with drinks...the ginger wings were delicious...could have just had the appetizer's and drinks. Then the donations that I made at the casino all came back to me, plus a little extra....all in all this girlfriend getaway was what we all needed.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Leesir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodbridge, VA
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 August 2014

We stayed four nights at the Water Club M-F. The Water Club is valet parking only. For Borgata players club members, it's only a five dollar charge! We arrived early on Monday for the bell desk to hold our luggage and then hit the beach. Right away, our valet was quick with suggestions and directions (that were correct!!) Great first impression.

Our check in process was flawless - the wait was short and the customer service was pleasant.

Our room was very very nice. We were in room 2286 with a view of the water. The pool was also visible. The king bed was very comfy for both my husband and I - we got great sleep. We were close to the elevators, but the room was very quiet.

Don't let the fact that this property is separate from Borgata and gambling. The indoor walk to the casino is a short one and offers nice boutique shops.

Now, for the bad...The reason we booked at Water Club in lieu of Borgata is for the outdoor pool. You only have access to the outdoor pool if you're a Water Club guest, and getting our sun on is important to us! The one day we went to the pool, we arrived at 8:45. You check out towels at the desk - we were only allowed two towels. The person right before us checked out 4. The guy at the desk said they were running out. When I asked about the large bin right behind him FILLED with towels, he said they are running low. SIgh.

The table we wanted to use between our chaises had used straws on it and was sticky with spilled drink from the day before. When I asked for a wet towel to wipe it, I was given a wet wipe and the bartender and manager went back to their conversation (the excellent customer service option would have been for one of them to come and wipe it down and throw out the trash).

There were no waitresses available right away, and when they did start roaming, we were not offered a menu or drinks. My husband and I joked that we must be in the no-service section... We went in the pool once (amidst a floating straw and a couple of pieces of trash). It just was not a pleasant situation. And now that I know how amazing the beaches are in AC, I will save the extra money next time and stay at the Borgata.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
6 Thank Audra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Water Club by Borgata

Property: The Water Club by Borgata
Address: 1 Renaissance Way, Atlantic City, NJ 08401-6001
Phone Number:
Region: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Atlantic City
#3 Business Hotel in Atlantic City
#3 Luxury Hotel in Atlantic City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Water Club by Borgata 5*
Number of rooms: 800
Reservation Options:
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Also Known As:
The Water Club By Borgata Hotel Atlantic City
Water Hotel Atlantic City
The Water Hotel By Borgata

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