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Reviewed 16 October 2011

I was able to book this hotel on Priceline for a weekend getaway with some girlfriends. It was close to the boardwalk and casinos as well as to the outlets. After booking the room, I contacted the hotel directly to confirm the number of beds in the room. As this was the first trip to AC for a few of the girls as well as a trip to celebrate one of the girls's engagement, I aso requested a room with a view of the boardwalk and "Casino Row" to make this trip more special. Not only did I get a room on the 14th floor, facing the boardwalk, there was also a complementary bottle of wine and a card with a nice greeting from the Reservations Manager. Extra effort that did not go unnoticed! The parking can be an issue...$14/day for parking lot (not conveniently located) or $20/day for valet service. We came and went a few times each day, and only had to wait a few minutes each time to receive the car- faster, safer and easier than walking to the garage.

Room Tip: Best views are facing the boardwalk and casinos.
  • Stayed: October 2011, travelled with friends
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1  Thank centralPALynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 October 2011

It’s a real pleasure reading reviews such as yours. We are so thrilled to hear that you ladies chose our hotel for your “Atlantic City Girl’s Getaway.” It is so nice to see that you were able connect with one of our team members about your Girl’s Getaway and shared with us that you were celebrating a special occasion. I’m so happy to hear these comments as we do always strive to be proactive as much as possible. I will be sure to share your comments with our Reservations Team. You mentioned our views of “Casino Row”; they are definitely one of the best in the City! We hope that you girls “Getaway” to Atlantic City again soon!

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Reviewed 13 October 2011

Stayed here this past weekend from Saturday through Sunday. Parked the car for valet parking during our stay and on our day of check-in, we called the valet from our room about 15 mins ahead of time so when we arrive downstairs, the car would be ready & we can just drive off. Instead when we got downstairs, we waited for another 15 mins and still our car was still a no-show. We went up to the valet desk and showed them our ticket #, they claimed they couldn't find the car. We started panicking and got furious of how lousy and irresponsible the valet service was. We went back to them after another 15 mins, they claimed they found the car now but they can't find our car keys. The valet service people were still goofing off in their office and I was furious that no one was looking hard enough to find the keys. I stood by the door and flipped out on them. FINALLY after almost 1 hr of searching they finally found the car keys. They valet service really sucks here!!! I would consider self parking instead. Besides the valet, the hotel is pretty good. I'm a SPG member and used my points for my stay. 8,000pts for 2 double beds deluxe room. The hotel room was spacious and the hotel had many amenties. The hotel is close to the Outlets, but a tad far away from the other hotels on the Boardwalk. Costs about $11 to get to Tropicana and nearby hotels. Would recommend the hotel to others.

  • Stayed: October 2011, travelled as a couple
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Thank nancy12988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 October 2011

Thank you so much for taking the time to share your experience of our hotel. We are delighted that you enjoyed the room and the amenities. Unfortunately, the last encounter that you had with us when retrieving your valet parked car was not the kind of service that we strive to provide. We are sincerely sorry, this is not the way we want you to remember us. Please feel free to contact our Parking Manager and we will be happy to assist you further. We continue to improve and make every effort to ensure that all of our guests have an exceptional stay with us. We hope that in future you will decide to visit with us once again. We love our SPG guests!

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Reviewed 13 October 2011

Stepping into the Sheraton, Atlantic City Convention Center, is like stepping back into the late 70s/early 80s. Unnecessarily large - and therefore cold and stark - public spaces and the impression that nothing has been changed or improved since it was first opened.

Compared with Sheratons in Asia (which are generally quite luxurious) this was very middle-of-the-road, and certainly not luxurious.

Rooms on the SPG level are large and the beds and linens are very comfortable; however, the lack of ANY printed hotel information was extraordinary. I even had to call the front desk to find out whether the hotel had a restaurant that would serve breakfast (it did, Boulevards Cafe). I opted for the buffer breakfast (a la carte was also available) but it was a desperately limited and unappetizing affair (however, in the midst of mediocrity, the chef DID manage to provide hot, fluffy scrambled egg - something that many hotels seem to find impossible at their breakfast buffets - although, on the other hand, their large tray of cheese omelet from which you cut a portion, was gross). I was amused to see on the Sheraton website that Boulevards is described as "warm and relaxing" ... "warm" is the last word I would use to describe the large, cold, plain space; and "warm" is hardly a word to use when the buffet area is separated from the rest of the room by numerous heavy steel chains! Not MY idea of warm!

I subsequently found that the breakfast information (and other hotel info) could be found on one of the TV channels ... if you were prepared to wait as it cycled through all the info.

Trying to find something positive to say ... If you are a fan of the Miss America competition, then this is the hotel to visit as they have a display of some of the gowns worn by Miss America over the years. And the other obvious positive: if you're attending an event at the Atlantic City Convention Center, the Sheraton is right alongside ... from the Convention Centers Door 6 to the Sheraton Front Door - is about a two minute stroll.

Worst part of the stay? Finding that one of the two complimentary bottles of water had already been opened and part-used, despite sitting with on the tray with its "complimentary" label still affixed to its neck.

To sum-up: Not a bad hotel in any area. Good, or at worst, adequate, in most areas. But cold and lacking soul in such a fun city.

  • Stayed: October 2011, travelled on business
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Thank CastawayKnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 October 2011

Thank you for using Trip Advisor and relating your experience here at Sheraton Atlantic City. You will be happy to know we are in the process of re-decorating our public spaces. We apologize for your guestroom concerns during your stay and have shared your comments with our Director of Housekeeping. We hope you’ll come visit us again soon and enjoy our new décor! Please feel free to contact our Executive Office and we will happy to assist with your return visit! See you soon!

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Reviewed 12 October 2011

Those people who paid less won't complain. Rooms are nice but not what's expected from Sheraton standards. If you want comparatively cheaper room than other great hotels in Atlantic City, then go for it.
Pros: Location- Just across convention center so parking problem is solved; 5 mins walk to outlet mall and may be hardly 10 mins walk from the boardwalk. All good restaurants are located nearby and due to its location in heart of Atlantic City, you would be comfortable walking at night when outlet mall is totally dead.
Cons: Running water sound through walls and people's talk from near by rooms and if somebody is walking upstairs than may god bless you. You may see some stains on the carpet, and bathroom is not one of its kind. I personally wasn't impressed. But as said, being comparatively cheaper than other hotels in Atlantic City, I wouldn't complain much.
Deal is, you will survive nicely, given the situation you didn't pay lot.

  • Stayed: October 2011, travelled as a couple
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Thank ravijha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2011

This hotel has very nice rooms but it lacks a casino and the parking situation is a pain. The rooms are relatively new and modern and nice. The elevators are slow, and when there is alot of people checking in or out, you may have to wait 10 minutes before you can get on. They have no parking lot, so you have to park across the street in a private garage. Even though it may be hassle, I would stay at this hotel instead of most casinos because the rooms here are nicer.

  • Stayed: November 2010, travelled with friends
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Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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