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“Very Much sub par SPG” 2 of 5 bubbles
Review of Sheraton Atlantic City Convention Center Hotel

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Sheraton Atlantic City Convention Center Hotel
Ranked #11 of 50 Hotels in Atlantic City
Level Contributor
132 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Very Much sub par SPG”
2 of 5 bubbles Reviewed 2 April 2014 via mobile

Stayed here to pay golf nearby the next day. Platinum SPG status, no upgrade from booked room except for "club" which is not even functional 3 days a week. Bed was fine, shower/bath very average, in house restaurant average st best. OK a convention hotel - not a dump, but not worth recommending.

Stayed April 2014, travelled solo
Helpful?
1 Thank redanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAC, General Manager at Sheraton Atlantic City Convention Center Hotel, responded to this review, 8 April 2014
We are so sorry to hear that your stay with us was not what you expected. We would like to hear more about your stay please contact our Executive Office to share more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,275 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
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English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 April 2014

Arrived and walked into the lobby, hmm.., not bad.
Walk up to the Starwood preferred guest check-in counter, the hotel staff ignored me without any greeting for a couple minutes. That's okay, she just needed a breather.
As a Platinum SPG member, i got a room at the "Club Level", with access to the "Club Lounge" and was told snacks will be served between 4-7pm. Not bad! When I stopped by the club lounge on the 16th floor at 4:45pm, the place was empty, no food, no snack and no staff around. To be fair, there was a coffee machine, but no milk or cream. What the heck? You call this a club lounge? Went back to my room and called the front desk to confirm I went to the right place, was told that I can go to the front desk and pick up a $5 "hotel credit" to a lobby restaurant! WHAT???
The misery continues, I shove out an extra $5.00 to get the "premium" internet service, which explicitly states that I will be able to steam videos and use Skype! Bull crap!!! Can't even get stable access via VPN!
This time, I didn't bother to call the front desk, I have had enough mediocre service for one day.

Starwood, you need to do a better job supervising the quality of properties under your brand. Properties like this one is nothing but a embarrassment, and will drive away loyal customers to other chains!

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank WorldTravellerFromCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAC, General Manager at Sheraton Atlantic City Convention Center Hotel, responded to this review, 8 April 2014
We are so sorry to hear that you did not enjoy your stay with us. We would like the opportunity to speak with you about your stay, please contact our Executive Office to share more.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tumwater, Washington
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 2 April 2014

I stayed at this hotel for a convention we had at the convention center across the street. It is a typical Sheraton hotel except that they did not have a restaurant in the hotel. It was in the same building but not part of the hotel. If you are attending a convention and don't care about the surrounding attraction this is a good place to stay. It not convenient to the beach. My opinion of Atlantic City very negative and I will not go back. It is not safe to be anywhere out side of the tourist area during the day and especially not safe anywhere at night. In fact they warned us not to be walking alone at night.

Room Tip: rooms away from the freeway are best
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  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jdarnall27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAC, General Manager at Sheraton Atlantic City Convention Center Hotel, responded to this review, 8 April 2014
Thank you for sharing your comments with us about your recent stay. We hope you will give us the opportunity to discuss you stay with you further. Please contact our Executive Office to share more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Atlantic City hotels

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 24 March 2014

Im very dissapointed on throwing away starpoints at this completely sub par hotel .this hotel is in ac and should b a flagship hotel . Its b.s.everything from dirty carpets, very ppor customer service i threw away money and i have a bigger investment with Sheraton im very disgusted with my poor choice! Dont make my mistake! Dont stay here!!!

  • Stayed March 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank range1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAC, General Manager at Sheraton Atlantic City Convention Center Hotel, responded to this review, 27 March 2014
We are so sorry to hear about your experience with us. We would like the opportunity to discuss you stay with you, please contact our Executive Office to share more.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 20 March 2014

Stayed here for four nights. Lobby is nice and the check in process was quick and simple. Very nice guy checked me in. Hint that I found out from coworkers but not offered to me is if you do not have room service everyday you can get a $5 off coupon for breakfast.

Room is mostly clean, the chair in 521 was aging badly. Few ripped spots and needed to be replaced. It was very obvious from hairs, chips on the floor, and other things that they do not vacuum often. The microwave clock was an hour slow, the TV did not work when I checked in and said no signal. I did not call front desk as I did not think I would have the time to watch TV. So if you get 521 check to see if they fixed the TV. Behind the dresser had not been cleaned or looked at there was a ton of dust bobby pins and other things behind it. Once a month you cant pull out the dresser and clean it?

Bathroom was clean but one piece of wall paper had a stain on it. Great shampoo's etc and clean fluffy towels daily.

Iron was clean as was the board. Safe worked fine no issues.

Skip the Breakfast Buffet. It is more to order off the menu and the food is so much better. For the price 16.95 not worth it. No buffet is ever worth it. The staff is great in the breakfast area. Again order off the menu.

Shop downstairs in Lobby for a quick coffee one morning. My god the line was huge. They need two people to run it. The morning I did it half the group walked out it was taking so long. Talk about expensive. A late and a muffin...$8.39. OUCH!!

The Tun Tavern...great bar food was ok not great. Service was good but I would say go to the Knife and Fork. A little pricey but damn good food.

So on check out as always I check under the bed to make sure I have not kicked anything under there. That was a mistake. Bed has not been looked under as I found a huge hairbrush and a pair of underwear. Again take a moment and look housekeeping along with vacuum under it. That was disgusting to see and find.

Location is great if you are going to the Convention Center. The hotel is no Casino which I loved. Great staff but the rest of it left me going not up to Sheraton's that I have stayed at before.

Room Tip: Do not do the buffet order off the menu. Trust me you will pay a bit more but the breakfast food of...
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  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mrmcc916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAC, General Manager at Sheraton Atlantic City Convention Center Hotel, responded to this review, 24 March 2014
We appreciate you taking the time to share your comments with us. We have shared your experience with our team members and we will be sure to make sure all the items you have shared are fixed for our future guests. We hope you will stay with us again on your next trip to AC to see our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 9 March 2014

The Sheraton Atlantic City is a clean hotel located beside the convention center. The hotel shows its age in places, but overall it is better than most options in Atlantic City. The best thing about the hotel is that is is not affiliated with any casinos, so there no problems that often come with staying in a casino (large numbers of people, noise, etc.). The rooms are clean and the beds are comfortable. It is a relatively quick walk to some of the casinos (if you want to go to them) and to many restaurants. The hotel is also dog friendly. Finally, I must say that the staff were very nice and very accommodating. As a side note - the hotel restaurant is not very good, but the Shoe Bar is a nice place for cocktails.

Room Tip: Choose a club room as you will special access to the club floors thus ensuring a quieter experience.
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  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MartinH_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAC, General Manager at Sheraton Atlantic City Convention Center Hotel, responded to this review, 13 March 2014
We appreciate you taking the time to share experience with us. We are happy to see you enjoyed your stay with us. We look forward to welcoming you back on your next trip to AC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
146 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

I love hotels which are dog friendly. This one was very welcoming, though the form you sign at the front desk might not seem so. Three different people assured us that the form was a formality, and as long as we left our cell-phones, leaving the dog in the room would not be a problem.

The rooms are a decent size, and everything was well maintained. The hotel itself was also well kept up (except for the one time we stumbled across a styrofoam box of french fries in the elevator). The lobby is open and has several chair and couches (great since there is free WiFi in the lobby).

The bar is located on the second floor, so it's a bit quieter than a normal hotel bar. The wine selection was quite good. The only downside is that you cannot buy food. So, make sure to have a snack before hand if you plan to sit there for a while.

The location is super-convenient to the Convention Center, and not convent to the casinos. But that does help keep it quieter and more pleasant.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jpmnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAC, General Manager at Sheraton Atlantic City Convention Center Hotel, responded to this review, 13 March 2014
Thank you for staying with us at the Sheraton AC. We are glad to see that you and your furry friend had a pleasant stay with us. We love our doggy guests just as much as we love our human guests here at the Sheraton AC. We look forward to having you stay with us on your next trip to AC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Atlantic City Convention Center Hotel

Property: Sheraton Atlantic City Convention Center Hotel
Address: Two Convention Boulevard, Atlantic City, NJ 08401-4137
Phone Number:
Region: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Atlantic City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Sheraton Atlantic City Convention Center Hotel 3.5*
Number of rooms: 502
Official Description (provided by the hotel):
Sheraton Atlantic City Hotel is near celebrated shopping, lively casinos, and the world-famous boardwalk. Adjacent to the Atlantic City Convention Center, our accommodation has 20 meeting/event spaces. ... more   less 
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Also Known As:
Sheraton Atlantic City Hotel Atlantic City
Atlantic City Sheraton

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