I stayed at the Golden Nugget (since i heard that it was recently renovated and was the old Trump Marina). I checked in, and wanted to upgrade to a suite since it was my friends 30th bday (willing to pay more), they told me "you booked through expedia so there is nothing we can do for you" ; very rude. I said oh, i booked through hotels.com not expedia..they said "Sir that's not true.... i don't even know why we are having this conversation anyway you can't change it". I said how much to just pay for a suite now (forget about my current reservation with hotels.com). They said "if you were one of our more valued customers i would be able to do something, but since you are not, there is nothing we can do for you...." I am not the type of person that creates trouble, if anything, I try to go with the flow, but That COMPLETELY rubbed me the wrong way. I asked to speak to the manager, and he didn't even apologize initially until I pointed it out to him, how lackluster the customer service was and that i was going to write a TripAdvisor review.... These guys do not understand customer service works; I will never stay here again, and i really advise anyone reading this not to either. Not to mention, the rooms are Extremely tiny , and the sinks stink like sewer since they do not have a "u" pipe to keep out the smell.
- Official Description (provided by the hotel):
- The Golden Nugget Atlantic City, winner of the AAA Four Diamond award, is a premier resort destination located on the Frank S. Farley Marina and offers guests 727 beautifully remodeled rooms and suites. The entire property has just completed a $150 million renovation, taking on a fresh, modern look to include a high-energy casino featuring the most popular slot and video poker machines, table games, and poker room; nightly entertainment, new bars and lounges, stylish retail offerings, as well as Landry’s signature world-class restaurants such as Chart House and Vic & Anthony’s Steakhouse; a luxury spa and salon; and H20 poolside lounge. New owners, Landry’s,Inc, have introduced first-class accommodations, exquisite dining options and fun-filled entertainment venues unlike anything else available in Atlantic City. The Golden Nugget has already established strong brand recognitionworldwide with locations in both Las Vegas and Laughlin, NV. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, getaroom.com, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L. and Cancelon so you can book your Golden Nugget reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Golden Nugget Hotel Atlantic City
- Trump Marina Hotel
- Atlantic City Trump Marina
- Trump Marina Casino Atlantic City