I waited a half an hour before I received any assistance. Someone behind me in line had to go try and find more help at the check in desk. When I was finally assisted I stood before an unpleasant woman who did not apologize for the wait, make friendly conversation or even eye contact. Being a manager in the customer service industry I would be appalled if one of my team members acted in such a manner. I gave the woman my license and credit card and after several minutes of her not spelling my name as it was listed on my license I had to assist her so she could find my reservation. Upon finding my reservation of two nights in the hotel she stated there were no more non smoking rooms available. The woman was unhelpful and didn't offer any resolutions. It was clear she could care less. I was more than willing to pay extra money for an upgraded room that was non smoking, however, that was not an option provided to me. I have never had a check in experience like this in all my years coming to AC. I declined the room and immediately called the Borgata where they were more than happy to assist me. This was very disappointing as I was looking forward to staying at the Golden Nugget. I would recommend staying next door at the Borgata where your business is appreciated.
- Official Description (provided by the hotel):
- The Golden Nugget Atlantic City, winner of the AAA Four Diamond award, is a premier resort destination located on the Frank S. Farley Marina and offers guests 727 beautifully remodeled rooms and suites. The entire property has just completed a $150 million renovation, taking on a fresh, modern look to include a high-energy casino featuring the most popular slot and video poker machines, table games, and poker room; nightly entertainment, new bars and lounges, stylish retail offerings, as well as Landry’s signature world-class restaurants such as Chart House and Vic & Anthony’s Steakhouse; a luxury spa and salon; and H20 poolside lounge. New owners, Landry’s,Inc, have introduced first-class accommodations, exquisite dining options and fun-filled entertainment venues unlike anything else available in Atlantic City. The Golden Nugget has already established strong brand recognitionworldwide with locations in both Las Vegas and Laughlin, NV. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Golden Nugget reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Golden Nugget Hotel Atlantic City
- Trump Marina Hotel
- Atlantic City Trump Marina
- Trump Marina Casino Atlantic City