Made the mistake of choosing to stay in the Annex this past weekend. Honestly, one of the worst hotel experiences I ever had with the only two exceptions being the food and two staff members who tried to make things better. When we booked the room I did know that the Annex was not as updated as the Luxe but the room rate was $280 with tax so I wasn't expecting it to be a total dump. The lobby was nice and check in was uneventful. I asked to be in a room not near the elevator or stairs because I didn't want to hear people going back to their rooms at 3 am. We were accommodated and on to our room we went. Once you walked into the Annex building the whole vibe changed. I guess the room had a new bed with a lumpy comforter on it. The room was just dingy and gross. There was the dirt ring around the exterior of the room where the vacuum didn't meet the wall. The bathroom was clean but outdated. Not a drop of hot water came out of the sink. It was decorated from the Walmart clearance section. I opened the curtains and had a beautiful view of the gross parking lot next door. The worst part was that there was no handle or lock on the sliding glass doors to our room. What? Are you kidding. I looked around for a room safe to put our stuff in...nothing! I didn't feel safe in this room with no lock on the door. I went to the front desk and told them the situation and they offered to give us a new room, which they said had a lock on that sliding glass door. Really? You actually are aware that some of the rooms don't have locks and you have not fixed them? I said I wanted to go see the room and I would let them know. The room was the first room in front of the stairs on the 3rd floor. No way, that is exactly what I didn't want in the first place. I told them I was going to stay in my original room. When I walked back to my room I heard the maids talking and say that they needed to send someone to my room # for a refresh because the person was leaving. I told them I wasn't changing rooms and not to bother. I went back to the room and propped the ironing board up into the sliding glass door jam and decided to take a nap. A little while later my door opens and in walks a couple. Not sure who was more surprised! The front desk gave them my room. They left and I called the front desk. I explained the situation and she said she would talk to a manager and get back to me, which she never did. About another 1/2 later there is a knock at my door and it is the maid who is coming to refresh my room. Really, does the right hand not know what the left hand is doing here. Before dinner I went to the front desk to discuss this further. They said "Oh you're the mystery guest in 307." Mystery guest? She was nice enough to take $50 off my bill for all the aggravation. We ate at Chelsea Prime (The Steak House in the Luxe tower) and the food and service was excellent. We came back to our room at 2:30 a.m. and now my key nor my husband's key worked in the door. Went I went back to the front desk, the woman had and attitude and blamed it on the fact that we probably had the room key near our cell phone and credit cards which deactivated it. Bull, more likely that no one in this hotel has figured out that we didn't change rooms and they deactivated our cards. I asked for the manager and told him everything we had encountered from our check in. He was extremely nice and accommodating and took additional money off our bill. I know that this is Atlantic City but being on the 3rd floor of this hotel, we heard cars all night long, honking horns, sirens and party going people in the hotel and on the streets. The breakfast and the service in the diner was very good with the exception of the hostess who had an attitude problem. We had friends that stayed at the hotel that night as well and their biggest complaint was the frat party that was taking place in the room next to them all night long. They called the front desk twice to complain and nothing was ever done to quiet the people down. Would I ever stay in the Annex again? Not in a million years! Would I try the Luxe? Maybe. Would I go back to the Steak Restaurant? Definitely! Would I fire a couple of the workers? Without a doubt!!!
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- Also Known As:
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